Contour Logistics Inc

Reviews

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1. J

   Jennifer

   Source: MoveAdvisor

   9 Feb 2017Paid $7,000

   Costs and more costs.

   No. Nonono. I hired a great mover in London but they partnered with these guys in the USA. Just the worst. The only time I could get them on the phone was when I was paying for yet another additional cost they arbitrarily tacked on - another $150 for a flight of stairs, $1500 to "expedite" my shipment so it could arrive within seven weeks instead of 10. The only good thing was that the UK team packed my stuff so well.. only a couple of broken items. But seriously, folks. My move was supposed to run about $3500.. I paid almost $7k!

2. V

   Vitaly O.

   Source: MoveAdvisor

   18 Oct 2016Paid $3,000

   Stay Away!

   STAY AWAY and let my story be a lesson to you. My story of international move trumps the other horror stories here, unfortunately. I've moved from Sydney to San Francisco a couple of years ago with Pickfords (an Aussie company) and it was totally fine and speedy for sea shipment. Contour Logistics were the local agent for that move, and they didn't manage to screw stuff up (I believe they simply hired some third company to do the delivery). SILLY ME decided that after this that Contour Logistics are an OK company, and when I was moving back in March 2016, I contracted them to move my stuff back to Sydney. WRONG DECISION! To give you a TLDR - it's been 7 months by now, my stuff is STILL NOT HERE. Despite quoting me shipping from LA to Sydney, as all other shipments on that route go, they sent my stuff SF->NYC->UK->AU and their AU partner is some sort of cheapskate company with interstate deliveries only a few times a year, so I am waiting when (if?) they deliver the shipment from its current location in Brisbane (Queensland, a neighbouring state) to Sydney "end of November". Contents of the shipment was mostly books and household goods. Obviously after more than half a year I bought everything I needed and will probably have to send most of my SF stuff to the dumpster when it arrives, or sell on eBay for peanuts. Makes me regret I didn't simply junk it all when leaving SF. Hilariously their boss(?) Alex Vayner rang me a week ago, after I sent them yet another email threatening to sue them internationally and promised that by the end of that week I'll have if not the goods then at least a definite deadline of their imminent delivery. Guess what, he never called back.

3. D

   David K.

   Source: MoveAdvisor

   24 Jun 2015Paid EUR 5,015

   Saturated shipment.

   Contour Logistics has to be the worst shipping company I have ever dealt with. I would accept if goods get damaged because that happens but my household goods were taken from the port on the 16th April 2015 and left outside in what the delivery driver described as someones back yard in Compton, California. My goods remained there until pick up and delivery on May 28th.  My goods were completely saturated with bugs coming out of the boxes and rat dropping in some boxes. I could pour the water from some of the boxes they were that wet. I contacted John DeMarcello to explain the situation. He was quiet smart with me on the phone until I confirmed that my goods had been left outside in the rain for over a month. His attitude quickly changed and he immediately referred me to someone else. He would not respond to any further calls or emails from me. WHAT A JOKE !! Luckily the initial pick up was through a company in Ireland that organized the insurance for me. Only for that I believe Contour would have left me out of pocket. My advice is stay away from Contour Logistics at all costs. Its easy provide a cheap rate if you store peoples goods outside.  .

4. F

   Francis

   Source: MoveAdvisor

   6 Jun 2015Paid $2,374

   Items stolen, destroyed, and fake insurance.

   DO NOT USE THIS COMPANY - THEY ARE INSURANCE FRAUDSTERS!We used contour for our move from Boston MA, to London UK in 2014 - 15. In the process they damaged and destroyed almost all of our belongings - 2 cartons were stolen en-route. When we received them (2 and half months late) in London the warehouse staff and us were appalled at the condition of our items.We proceeded to file insurance claims, however the purchased insurance through Contour stated we were fully covered for all loss and damage to owner packed items, however they omitted several pages of the policy during the sales process that state owner packed items are not covered. We have found out that we are not to be covered for anything. This is the case even though we have it writing that they would cover us from more than 2 members of Contour's staff.  Throughout the process they have stalled us for time, lied to us, and we are now in the process of suing them in Small Claims in PA, as they have refused to sort out our claim.They do not care about their customers, and I would urge all in the position of moving or logistics to avoid this company at all costs.

5. A

   Andy

   Source: MoveAdvisor

   21 Jul 2013Paid $8,000

   A Company unable to honor it's promises.

   If I could give this company zero stars I would. For our move from Tucson to New Hampshire, I received their estimate and it was right down the middle of the other companies who had given me quotes. I looked at reviews on the internet and made what I thought was an informed choice. I signed up paid my deposit and anticipated their arrival. I was pretty shocked when the day before they were scheduled to come and pick up our stuff they called and said that the date didn’t work for them and they needed to come on the following Monday. I put my foot down and they were not pleased but they said they would be there to pick up our things as scheduled.  Imagine my surprise when they came to load the truck and it ended up being two thousand dollars more. I should have run screaming at that point, but as my husband had to be to his new job, I felt like we really had no choice. They picked up our stuff on the 13th of the month and we asked that it be delivered on the first of the following month, more than two weeks to get to our destination. We were assured by both our sales contact and the man who loaded the truck that with that much intervening time there would be no problem having the truck there on time. I paid an extra 1800 dollars to have them do the packing. It was so frantic that I didn’t have time to supervise all the packing and when everything was said and done the packing list was illegible and I wasn’t sure that everything was packed. About three-quarters of the way through the man in charge of the packing informed my husband that there were more boxes then they estimated (how is that my fault?) and refused to put any more things on the truck. I had to argue with him to get the rest of the things on the truck including my wedding dress which they weren’t going to take. When that truck drove off I knew I had been scammed, but there really wasn’t anyway to get out of it. On the 27th of the month they called to tell us that our things were just leaving Phoenix. No possible way for them to have it to New Hampshire by the 1st. When we complained they informed us that we signed their contract and their contract gives them 21 days from the date you request delivery, that’s 21 DAYS!!, to get you your things. Our mistake was to believe what they said and not what was written. I admit that was our mistake. When we complained they informed us that “you signed the contract” and offered no help beyond that. When our stuff finally arrived they sent a crew of two people to unload the truck.  When we informed the crew that they would not be able lift our antique player piano off the truck they laughed and said they could. 11 hours later they had everything unloaded but the piano.  About half way through the move I called the customer service line and complained at how long it was taking them to unload the truck. Their representative yelled at me and accused me of being unsympathetic to the fact that this was a large move and they were doing the best they could. Admittedly she was right is was a large move (two thousand dollars larger, which they knew) and they should have sent a larger crew, however, the crew they did send worked in 40-minute increments; 40 minutes on, 30 minutes for smoking. For a full service moving company we hauled many of our own boxes in and set up four of our own beds. They left one bed on the front porch without even taking it into the room where it was supposed to be. They took payment in full before they started unloading the truck and at 9:00 at night they wanted to drive off and come back the next day with more help. You can imagine how unhappy we were at the idea of them driving off with our piano after they had been paid in full. Nevertheless, there was nothing we could do. The company had been informed about the piano. I have emails showing that there was communication about how heavy it is, but in the end, it didn’t matter and they drove off with it and we had to hope they would come back the next day. They did come back at 7:00 am and sat outside our house until 10:00 am when additional help came. It was a joke. They had no idea how to move a piano. I am confident that my four years old could have planned it better than what they did. I paid 1800 dollars extra for packing. There were quite a few things damaged  ( not happy about it, but understandable in a cross country move) but I was pretty surprised to find my glass dishes packed on top of my hard drives and my Kitchen Aid packed in with my two flat screen monitors. Please, please, please people, stay away from this company. They are not going to care if you have beds to sleep on. They don’t care if they break your stuff. They don’t care if you are on a budget, and they have no respect for your time. There are plenty of other companies out there. The company I used goes by USA Moving and First Choice Moving. Please let me have learned the hard lesson and you can just take my word for it, they are creeps.  .