31 Jul 2019 · MoveAdvisor
1.0 out of 51.0
We spend more than $10K in total shipping stuff from Shanghai to San Francisco, twice. Unfortunately we have no choice at which logistic company in US we can use but Contour because they are the partnering company with the Chinese shipping company. There are glowing reviews because those delivery/shipment didn't ran into issues, like what we experienced the first time. However, if you do run into issues, which is what our the 2nd time delivery is, this company is the biggest nightmare and horrible to deal with.
In their official website where you sign the delivery form, it indicates 7 free day storage when items arrived at the warehouse. However, it DOES NOT include California, per Bennis, one guy I talked to on the phone says. He was being apologetic on not including that in the formal doc. Excuses me ? How can customer trust you if you don't write in clause and how do we know if the company is just making stuff up to scam more from their customers? One day I just notice $100 pop up in the account without ANY prior notification or communication.
When you call and ask for update, they said "I will call you back." But out of 30 times I called, only twice I got call back. I completely lost confidence on them just for that. Also when you talk with different people. They claim different things and give you different answers.
Finally when items are delivered, there is a big crate missing. It took them 4 business days and they still claim they haven't located it. Again, when I call them, different people says differently. Someone says yeah we found it but the other emailed me saying they are still looking for it. Thus I can conclude, there are many incompetent and lairs in employee.
At this point they probably don't care about negative reviews any more because many customers are using them without having choices due to oversea delivery partnership. But hope this provide some insights into people who have choices to navigate away from them.
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