D-Town Movers

Reviews

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1. R

   Robin W.

   Source: MoveAdvisor · Sanger, TX

   25 Apr 2021Partial movePaid $650

   Beware

   This company did not deliver all my items! When I called about the problem, they never responded. Not a message, a text, NOTHING!!!

2. S

   Sherrie S.

   Source: MoveAdvisor · North Richland Hills, TX to Hurst, TX

   24 Apr 20211-bedroomPaid $1,100

   The worst move ever

   The worst move ever. This company damage my furniture and never returned it even though they scheduled a return date. They also overcharge me and never gave me a credit. Please stay away from this company at all costs

3. E

   Erwin K.

   Source: MoveAdvisor · Dallas, TX

   21 Apr 2021Partial movePaid $600

   Piano Delivery gone Wrong.

   I never write reviews but i'm doing it so you don't make the same mistake and hire this company. if i could give zero stars i would. i waited 2 whole days for a same day delivery. i scheduled a pickup-delivery of a grand piano. gave them every detail possible, pay my deposit and i thought i was set to go. When they arrived the day of delivery, the guys said they couldn't perform the job because it was too steep and that they needed more than 3 guys to move it even though i told them about the four steps. they took my piano without asking before how we could resolve the situation. i called the managers, who were extremely rude (except for the one i dealt with on 4/21), and one of them even accused me of using different names to get different quotes and that i had not given them enough information. the next day i took off from work because i just told them that i didn't want to deal with them and just drop the piano off on my lawn. well, they didn't show up and after many calls to their office they told me that they weren't able to deliver that day and it was gonna be until the next morning. i was beyond upset. when the movers arrived to my door, guess what? They hired a different company to deliver it!!!!! i was extremely confused and the new guy told me that they just paid him to leave it on the curve, but he felt bad about it so he Charged me 200 dlls extra to put in my house! i know its not his fault, he was very helpful, but D-Town Movers should've cover all costs because *drumroll* the new company ONLY USE THREE GUYS TO GET IT UP THE 4 STEPS. DO NOT EVER HIRE THIS COMPANY.

4. G

   Greg P.

   Source: MoveAdvisor

   30 Mar 2021Partial movePaid $770

   D Town Movers are the worst

   DO NOT USE D-TOWN MOVERS they damaged and broke most of my items they loaded. Items were thrown in the truck with no organization. I lost 750.00. It took them 6 hours to do a 3 hour job. They did not load all that they said and i am still paying for the storage they were to empty. Their people are not skilled movers and are lazy. I will post photos on Youtube about this nightmare experience. I use them on January 23, 2021 Bad ghetto service. I called the owner after they completed the left and he said he would get the left items shipped to me. I never heard from him again. The Job?: move three side by side storage units on to a semi-truck 50 feet away.

5. K

   Kersten H.

   Source: MoveAdvisor · Plano, TX to Dallas, TX

   3 Mar 20211-bedroomPaid $350

   Storage unit move to new apartment

   To say I was less than satisfied with this company would be an insult to those truly LESS than satisfied. My move was simple. Load a 10x10 storage unit and move it to my new apartment. I called to confirm twice and was told the pick up window was 3pm - 6pm. Fine. Moving day arrive and I receive a call at 5pm. that the truck is on its way. My elderly parents who had been waiting at storage received a call at 7:30 from the crew in Mansfield saying they are on their way. My storage is in Plano at least one hour way!. I called the driver and said please hurry my girlfriend was stuck in my empty apartment. I was upset and angry but never lost my temper. They NEVER SHOWED UP!!!. I called the next morning to straighten things up and they told me my 76 year old proper British had been belligerent with the driver. I've never heard my mother raise her voice in my life. I was told my business wasn't wanted. I still haven't received my deposit back. Unbelievable!!!

6. C

   Christine R.

   Source: MoveAdvisor · Flower Mound, TX

   5 Jan 20211-bedroomPaid $450

   No response, late arriving

   I used D-Town movers back in October. The first team was 3&1/2 hours late and did not finish the simple 1 bedroom move. Another team came the next day and were much better. They commented that the move should not have taken the first team so many hours. I contacted the manager Edward to discuss a rate or hourly compensation. He never responded to my 4 requests. I understand people have bad days, it is how it is taken care of that matters. Very disappointed that after the fact, no response was received.

7. J

   Joe N.

   Source: MoveAdvisor · Keller, TX

   1 Oct 20194-bedroomPaid $460

   Beware.

   D-Town Movers 2900 Jesters Ct Plano, TX 75074 On 6/1/19, I hired D-Town movers to move furniture and appliances from our home to an apartment (less than 10 miles away). After delivery, while the movers were still present, I inspected the furniture and found that most of the items were damaged, some severely. I immediately contacted the owner, Edward, who stated that he would have his “wood specialist” contact me to schedule a time to come out to assess the damage. I informed him that there was damage to a leather couch, my washer and dryer and to a stainless refrigerator that a “wood specialist” would not be able to repair. He stated that those would all be addressed but that in order to proceed, I must pay the moving charge in full. I told him I wanted to paid half until the issues were resolved, but he stated it must be paid in full. I reluctantly paid the movers and they left. The next day I contacted the “wood specialist” myself to schedule a time to come to assess the damage. On the day of the appointment, a few minutes before our scheduled appointment, I received a text message informing me that the he was not able to keep the appointment because the owner, Edward, would not authorize him to come and assess the damage. I immediately contacted Edward who informed me that the issue would be addressed but that he needed a damage claim form to be completed first. He also requested photos of the damage. During that same phone conversation, I also informed his that his movers had taken a large fabric tarp that I had just purchased and that I wanted that tarp returned or to be compensated for the replacement cost of the tarp ($30). On 6/5, I emailed the completed claim form, along with photos of the damages. I also noted the stolen tarp in my email. On 6/10, I received an email response from D-Town movers that “Household goods carriers have 90 days from the receipt of a claim to pay, decline to pay, or make a firm settlement offer in writing, to a claimant.” Over the next 89 days, I attempted to contact Edward over 20+ times (phone calls, text messages and emails). I was never able to speak directly to Edward and all texts and emails receive no response and all messages requesting Edward return my call were ignored. On day 90, I made another call to Edward. This time I was able to speak with him and he assured me that he would be scheduling the appointment for the “wood specialist” to come out. Since then, I have made several more attempts to speak with Edward to get this issue resolved. I have been able to get Edward on the phone 3 times. Each time he stated he was scheduling time for the “wood specialist” to come out and would return my phone call. I have never received any calls from him. It is now day 116 and I am no closer to getting my furniture repairs or receiving compensation for the damages.

8. M

   Mark W.

   Source: MoveAdvisor · Irving, TX

   5 Aug 20191-bedroomPaid $300

   Worst Movers Ever!!

   This was my first time using their service for an apartment move that was right across the street from my current apt now. They damaged my wood furniture, damaged two television lost a back couch cushion, and damaged a wall at my new apartment. Over two months after the damages were done they finial made me an offer to settle my claim for around $300.00 . I declined this offer, and will be taking them to court. PLEASE BEWARE OF THIS MOVING SERVICE!!

9. J

   Jennifer L.

   Source: MoveAdvisor · McKinney, TX to Little Elm, TX

   3 Jul 20194-bedroomPaid $1,000

   Do not trust this company.

   - [ ] Unfortunately, I’m having to write this review in order to deter others from trusting this company to move or store your belongings. When I first hired this company in 2018, I was pleased with the service and one of their movers convinced me to move my household into their storage facility rather than the one I had previously lined up. I dropped by the companies address about a month after they moved our stuff into their unit..I was told our belongings were in crates and I would need to make an appointment to get to my things..I tried two other occasions to set an appointment but, wasn’t able to see my things. When I moved this June, I called them and scheduled to have them deliver my stuff to my new place and I was also going to have some items moved to a storage. They asked that I came by the new storage facility and go though my things to determine if they were mine or someone else’s because, they apparently mixed my items with another customers and I needed to verify which items belonged to me. They did not have all my things..I was missing quit a bit.. - [ ] Bar stool - [ ] Stainless steel Fridge - [ ] 6ft santa Santa - [ ] Christmas decorations - [ ] Twin bed - [ ] Daughters boxes from her room - [ ] Queen bed frame - [ ] Boxes from my craft room - [ ] Towels - [ ] Lamps - [ ] Mirrors - [ ] Legs for ottoman - [ ] Garland stairs - [ ] Garland around door - [ ] 7 ft Candy canes - [ ] Tree topper - [ ] Boxes that I went though at the warehouse were not delivered and are missing. Several of my glassware was broken. Since, it’s been a year, I’m sure there are items I don’t remember that are actually missing. - [ ] I did have a king Louis Armoire that is from late 1800’s-early 1900’s that both of the hand carved front feet were broken. When I saw this I was told that their furniture repair man would be out the following week to repair it..I never heard from him and called D Town movers and was told they would contact him to schedule the repair. I called their office several times asking where my other items were and they told me they would eventually get around going through the other crates and wanted me to send photos of my belongings..however, on the day of my move I was told they would be getting my missing items the next day and would be delivering them. I’ve called to speak to the owner on several different occasions and haven’t received one phone call back. Do not trust this company if you value your belongings. I worked hard to purchase the items in my home only to have them break, misplace or steal my processions. I will attach photos of missing items and my antique armoire that they broke.

10. M

    Mike C.

    Source: MoveAdvisor · Plano, TX

    14 Mar 20193-bedroomPaid $585

    Do Not Use.

    Received a very inaccurate quote for 3 bedrooms on a 26 ft. truck. I ended up renting a 17 ft. U Haul that was packed to complete the move. I'm 70 years old. They knew it wasn't going to fit when they started. Kept asking for a tip, broke a table and said it could be 90 days before it was resolved. I have to initiate every request for info. Want to get ripped off, hire these guys!