Direct Global Shipping LLC

Reviews

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   Susan B.

   Source: MoveAdvisor · Seattle, WA

   28 Feb 2023Partial movePaid $3,600

   Dishonest, unprofessional, insulting, incompetent

   They are horrible and dishonest. They hired incompetent subcontractors who would lie and eventually with one my friend and I had to help load the cartons. They lost one of my palletized cartons and refused to even look for it until after it was far too late and I had to constantly ask them for help. Accused me of lying and others who witnessed the carton being loaded. Refused to submit a paid receipt. Instructed me to pay through Zelle with the phone number listed on the invoice and when I did, was chastised for it and I was threatened to have my shipment held in storage and I would have to pay for it saying it wasn't paid for. Owner, Sean Alford is literally the worst business owner I have ever come across in my 70 years. They only offer "catastrophic" loss insurance so since my one carton was missing and the ship didn't sink, I lost heirlooms and electronic equipment I cannot replace. They are horrible and I am not exaggerating. They should be reviewed by the BBB. I only had 23 boxes and they screwed that up. DO NOT USE THEM!!!

2. R

   Roger A.

   Source: MoveAdvisor · Athens, GA

   12 Sep 20223-bedroomPaid $24,000

   Unprofessional, incompetent, and I believe Extortionists

   On 12/2/201, got an estimate for 20 ft. Container for 9,480.00. Paid 2,080.00 to get started. They could not find someone to load and ship my household goods for over 6 months. Driver and helper arrived on 12/13/2021 to load. Driver had bad back, so helper did most of loading. Took two days and two trips. Was told if I paid extra, would ship right away. Household goods were not shipped until after I paid another 12,938.64. The household goods arrived on July 1st at Cartagena. Since it took them over 120 days as required by Colombia, had to jump through hoops and another 1000.00 dollars. Movers Direct Global hired the told me I had to pay 3,500.00 more to get items delivered. After paying that price, they then demanded another 4,000.00 dollars. Received my household goods in August at a cost close to 24,000.00 dollars. This is almost triple from estimate. A shipping company in Miami gave me an estimate a little over 12,000 and this was from point A to point B. Included everything.

3. S

   Sheeraz A.

   Source: MoveAdvisor · Frisco, TX

   23 Jul 20214-bedroomPaid $3,580

   Unprofessional, Rude and Arrogant

   This company is bunch of two totally unprofessional, arrogant and rude named Sean and Victor. I booked 40 feet container with them and they gave me very good quote (only good thing they did). After that I deposited 25% for shipping on 28th of the June and only after submitting deposit, they told me they can not book on 28th June due to congestion and next available date is 20th of July. They told me that container driver will give me a call on 19th and container will be arriving at 9 a.m. next day. I reserved the local loaders on hourly basis but neither I got call from container driver and nor these two guys replying to any of my call or emails. On 20th of July at 10:00 a.m. they told me container is not coming and they will book for 12th of August with new price. I asked them for refund as clearly mentioned in terms and conditions "Deposits are non-refundable 3 days prior to pick up date. If the customer needs to cancel in this timeframe no refund will be offered". In my case there is no pickup date for next 3 days and even after 3 days but they arrogantly refused. I have filed complained in FMC and have meeting with attorney after couple of days.