Elephant Removals

Reviews

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1. D

   Dinu

   Source: RemovalReviews · London, UK

   29 Sep 2018Paid £500

   Excellent.

   Excellent service. Quote was provided quickly. Removals staff were on time. Job done smoothly. Recommended to all.

2. M

   Mr K.

   Source: RemovalReviews · London, UK

   25 Sep 2018Paid $295

   Extremely Happy with the Movers.

   We’ve hired Elephant Removals for our apartment Move and were extremely delighted on the overall result. The Movers treated every item with all the due care and went above and beyond to make sure we were happy, will surely use again.

3. A

   Allan

   Source: RemovalReviews · London, UK

   15 Sep 2018Paid £350

   Elephant Removals conducted Beautiful Move.

   It was a stressful and hectic day for us to move as it was the weekend so all the kids were at home, however, Elephant Removals really came through for us as they were very friendly to work with and stayed professional even though everyone around them was clearly on edge. SO thank you for the great service,.

4. T

   Tilly

   Source: RemovalReviews · London, UK

   30 May 2018Paid £199

   Very good experience with Elephant Removals.

   Elephant Removals services were next to none. Friendly and helpful staff who made our day. Will most definitely recommend this moving company to anyone looking to move.

5. S

   Sami

   Source: RemovalReviews · London, UK

   15 May 2018Paid £199

   Surprised by Elephant Removals.

   Elephant Removals really took us by surprise. The move was made to look quick and easy unlike previous suppliers we hired. Really happy with the total outcome and for this, I will most surely recommend to everyone.

6. H

   Hayden

   Source: RemovalReviews · London, UK

   13 May 2018Paid £120

   Moved several times with Elephant Removals.

   We've used elephant Removals several times and as always, the moving service was amazing throughout the relocation process. Moving is generally stressful, but Elephant Removals did us a proud. Therefore, would highly recommend the movers for providing hassle-free Move. Read more: https://www.removalreviews.co.uk/reviews.php?action=add&step=fillform.

7. M

   Mata A.

   Source: RemovalReviews

   15 Jul 20253-bedroomPaid £1,000

   Greedy, manipulative and unprofessional

   They try to delay the speed of the process to charge extra money. Liar manipulator who never got any manners. They keep talking in their language and say bad thing about you and when you ask them not to so they said oh we are friends and talk sorry but I pay you to do the job not to talk in front of me with language that I even don’t understand disrespectful

8. C

   Cindy S.

   Source: RemovalReviews · Slough, UK to Reading, UK

   19 Apr 2022StudioPaid £440

   Horrendous service - won't address customer complaint

   Absolute joke of a company - says they care about customer happiness and satisfaction, only to ignore my complaint and calls and to never get back to me, ever, again. Please see below the detailed e-mail I sent them about the issues I had during my move: * Gave me a much more expensive quote than other companies, but I trusted Elephant Removals at the time for its reviews. * 2 hours alone just to move contents from flat into van. I had the amount of things within the expectations of someone moving from a studio to an 1 bedroom, it seems highly inefficient that it took 2 hours just to empty out boxes and bags from my flat. This is not including dissembling my bed. I also helped with moving out. * 1 hour unloading once we reached the destination, with my help. I understand that there’s no lift to access my second floor flat, but Rashid was sighing the whole time which was unprofessional. Jace (apologies that I spelt his name wrong), however, was professional, excellent and efficient the whole time. * While Jace was dissembling the bed, I had to go downstairs to look for a more appropriate tool. I found Rashid sitting there but he said he was watching my stuff. I’m not sure why he didn’t just lock up the van and helped with dissembling the bed instead * Multiple chips and scuff marks on my bed’s footboard- please see picture attached. I heard and saw multiple times that my furniture bumped into other objects e.g. door, anchor, walls etc. and Jace had to say to Rashid a few times to be careful * Chipped chair - picture attached * Wheel fell off radiator, cap missing. I don’t know if I’ll be able to replace this cap. Some force was applied to the radiator and it’s now wobbling. I forgot to take a picture of this item but I’m happy to provide it as evidence when I get home * Tissue boxes broken - I saw contents fall out while Rashid was transporting the bag during unloading - picture attached * Lots of things being put down without care on Rashid’s part * Missing screw from my bed - I picked up a nail while Rashid transported it to the van. On Sunday, I went back to my old flat to clean it, and found another screw that fell off. Had I not returned, I would have never found it. It seems very unprofessional to transport parts and furniture so carelessly from professional movers * Damaged foot stool - see picture * Damaged bed underframe - this was transported attached to the central beam. I saw Rashid unloading it and by the time it reached my bedroom, the attached parts have fallen off. While attempting to assemble my bed yesterday, I saw that the parts were badly bent which has made assembling the bed impossible. See pictures attached for what they are meant to look like (IKEA manual) and what mine looked like after the move * I was charged for the full half hour even though my moved ended at 15:15. By that point I was too upset to want to ask the movers to assemble my bed. In hindsight they wouldn’t have been able to assemble it in 15minutes anyway, plus the spine of the bed is damaged. In light of all the issues, I think it’s wholly unfair that I paid £440 for this kind of service and experience. Instead feeling reassured, I was anxious and upset on top of the moving stress. It is ever more so upsetting because I kept my furniture in pristine condition only to have them damaged when I have moved into a new home.

9. J

   Jubeenh

   Source: RemovalReviews · London, UK

   14 May 2019Paid £600

   Move central London.

   I used them a few years ago and after having read the reviews looks like they do the same to everyone. They cracked a mirrored cabinet of mine and literally had no regard for my belongings. When I raised it they said it was not their issue since they had not "packed the chest of drawers". I mean you can't exactly pack a chest of drawers. They said it was covered under the standard terms and conditions which does not cover this damage and therefore they were not responsible. When I further disputed this they never got back to me.I was furious as they made no attempt to compensate me fora £600 chest of drawers. Will never use them again! Terrible service.

   Response from Elephant Removals

   Hi We've checked our entire database of several years and were unable to locate anyone with either the first or the last name of yours. We've also done intense search to ascertain whether such or similar incident occurred with anyone from our end, and again we did not find anything. Could you please contact us directly with your full name and a reference number. It is very easy to sit behind a keyboard and damage hard-earned reputation. Yours faithfully, ER Team elephantremovals.co.uk.

10. F

    Freddy

    Source: RemovalReviews · London, UK

    23 Dec 2018Paid £365

    Head in the sand when a problem happens.

    Company only has responded once to address the damage done to furniture, and that was to say they would investigate and fire the movers if they found fault. Not the type of response you expect from a professional company. I would expect them to simply fix the damage (or compensate) and tell the movers to be more careful next time. That was last week, and haven't heard from them since so can only assume they will ignore us moving forward. Would definitely not recommend using Elephant Removals to anyone. Not the best moving experience I have ever had. I have moved upwards of ten times and when I have used professional movers in the past (always United Van Services in the USA) I have had a much better experience. The movers showed up an 1.5hr later than agreed upon through emails. This put us behind to the scheduled move in time to our new building. The movers were not the quickest I have ever seen and when they loaded the back of the van, didn't seem to take much care in placing items. Especially in comparison to the two other removals companies who were parked on either side of their van. They didn't secure any furniture, the furniture pads they used were gross and falling apart, and they tossed a bunch of items just in a pile. When they arrived to the building, they were quick in unloading. However, when they brought up our coffee table there was a large scratch along the side, a sofa table had some nicks, and the biggest issue was a vintage card catalogue on a base that the legs were completely bent. I have had the catalogue moved from Missouri to New York to London and not a scratch on it with United. Here they claimed it was an unstable base. The catalogue simply sits on the base, so easily could have been moved in two sections. As a professional service, I would expect them to realise this and move it appropriately. When we pointed it out to the movers, they argued first that the legs were designed that way, when I clearly know they weren't. Then argued that it was because they weren't stable. I expect more from a moving company. If I needed to tell them how to pack all the items, I would have simply rented a van and hired two strong people to lift items. Very disappointed, and would not recommend as a removals company.

    Response from Elephant Removals

    Hi We've searched our entire database system going back several years and were unable to locate anyone with your name. We've also carried out an intense search to ascertain whether such or similar incident occurred to anyone from our end, and again we did not find anything. Would you please contact us directly with your full name and a valid reference number. It is pretty simple to sit behind a keyboard and damage a hard-earned reputation. Yours faithfully, ER Team elephantremovals.co.uk.