Elite Moving & Storage Inc

Reviews

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1. B

   Belinda V.

   Source: MoveAdvisor · Las Vegas, NV to Waynesville, OH

   4 May 20174-bedroomPaid $7,000

   Elite Movers. Las Vegas.

   This was the best experience I've ever had with a moving company!! Excellent in every way. Very professional and courteous about everything I wanted done. Took the time to alleviate my fears about getting everything packed and secured on the truck. Brought adequate crew and supplies to complete the job. Explained every aspect of the job and took the time to keep reassuring me that everything would work out just the way I wanted and needed. Outstanding job!

2. M

   Maggie R.

   Source: MoveAdvisor

   16 May 2014Paid $1,440

   I wish moving could always be this easy!

   They actually took the time to explain IN DETAIL the moving industry. For a woman my age that meant a big difference between other companies who seem to give me a run around with no definite answer to my questions. My representative Chase was very helpful and answered any question I had. My final revised estimate turned out to be lower than the over the phone estimate I was given, so my budget and cubic space allowed me to bring an extra item (mirror) that I originally wasn't going to be bringing (because of space) which now allowed me to add it to the truck on pickup. I did have to pay $75 for the crew to package and wrap the mirror (since I didn't plan on bringing it I didn't wrap it and had to pay for packing materials, bubble wrap etc) But I was overall happier that I could bring it with me last minute. Delivery time from CA to TX was 8 days, one day after I arrived to my daughters ranch were we met with the forman and crew who unloaded my items with TLC. I've gotten everything unpacked and set up and have found nothing missing, damaged or lost. No complaints all around great up front service!

3. T

   Trish

   Source: MoveAdvisor

   16 May 2016Paid $2,300

   Reading the Fine Print Will Not Save You.

   Upon having recently finished my dealings with Elite, I can safely say that even though people tell you to read the fine print, this is a company where doing so will not make the experience any better. To start, DO NOT, under any circumstances believe the quote they initially give you. My fiancé and I were originally quoted $1400 at the beginning of the process, so we made sure to save at least $1800, just in case, and it was a good thing we did. On the day of pickup, the foreman showed us the space we would be having in the truck and it was unrealistically small, especially considering that we told them in advance that we were coming from a large 1-bedroom apartment, and they guaranteed us that the space they quoted us for would be enough. It also did not help that we were constantly badgered for a tip before they were even done with the work. Outside of that, the services themselves, in terms of disassembling and properly packing and moving our things, were exceptional, and we were impressed with the speed in which the job was completed. Unfortunately, our quote jumped up due to things such as an extra elevator fee that they charge you, as well as something called a "long carry" fee. They also charged for something as simple as how much tape they used, which is something we confirmed several times up front that that would be included in our price we pay, not something charged after the fact. (Thankfully we budgeted for this ahead of time.) We were able to pay them half of the amount up front, and off our things went. We put our first date of delivery as April 29th, and we received a call on May 3rd saying that our things had left the warehouse en route to us. We then received another call on May 12th from the driver who would be delivering our things, stating that we would be receiving our goods the next day (May 13th) between 12 PM and 4 PM. Due to another customer before us, he ended up running late, but luckily we were the last customers of the day and he made sure to keep us updated on the situation via phone. Upon his arrival, we were charged another large elevator fee and “long carry” fee unexpectedly, even though the elevator was closer to our delivery apartment than our situation at pickup. Outside of that headache, the delivery was nice, and it was another speedy job. As luck would have it, all of our belongings were accounted for and for the most part unharmed, with the exception of our dresser, bookshelf, and IKEA bed, which they blamed on them being “pressed wood”. Don’t blame the customer for wanting nice, inexpensive furniture, blame the company who simply could’ve handled it better. In total, our amount jumped to a little over $2300 from the original $1400 we were promised. We read the fine print backwards and forwards and STILL got screwed. My advice to anyone doing a cross-state move? Go with someone like U-Haul. They may charge more, but you’ll have much more piece of mind, great communication, a quoted price they will stick to, you’ll be able to track your things, and you even get to choose the date and time of day they deliver it (for those who need accommodation for work schedules, etc). If you can’t go with U-Haul, then my second piece of advice would be to do your research in advance, as much of it as you can. This is something I can’t stress enough. Elite takes advantage of those who don’t have a large timeframe to move, and they bait and switch you with their “quotes” and hidden fees. Pay attention to the other reviews of similar experiences to my own and save yourself the immense headache.

4. P

   Painted L.

   Source: MoveAdvisor

   19 Sep 2014Paid $11

   Bad business!

   Well I thought I interviewed this company thoroughly. I have a father and three brothers, all retired military and I have had professional movers for almost all my moves. Elite moving & storage out of Las Vegas was by far THE worst move I have had. I did a telephone inventory of my household goods with Jennifer, was feeling no stress about the company/price and all. When the packers arrived I was quoted DOUBLE the original price!  When we finally received our stuff it was a sad moment. If something was not bent or broken it was just missing. They had packed heavier boxes on top of smaller boxes. Oh, after we were packed and movers we gone I found 1 of my lamp shades in a black trash bag! We brought that with but it didn't matter b/c the matching lamp shade never made it to new house. The glass in serveral pictures was broken, vases were broke, some of my everyday dishes were broke. They had put tape on things they shouldn't have as the tape pulled the paint off when I removed it. All my treasured items from around the world look like they barely survived an earthquake! Several nonreplaceable antique just wrecked! The van driver that brought our stuff, Lloyd, was nice and I could tell he was extremely uncomfortable with the condition of our stuff.

5. D

   Dee L.

   Source: MoveAdvisor · Williston, VT to Red Hook, NY

   7 Jun 20194-bedroomPaid $5,500

   Do Not Use Elite Moving & Storage, or Mosley Van Lines !!

   I set up a move from Vermont to NY, and did all the packing - needing a company to just move boxes and furniture to a NY storage unit. Three calls to itemize the home occurred - all sounded ok until the day they were supposed to arrive. I got a late call telling me they couldn't come due to weather. The next day, they showed up, short-staffed, only 2 men (supposed to be 4) to move an entire house, and one had been flown in from California the day before (strange story and something didn't add up immediately). They showed up in a rented Budget truck which was too small - my first realization that Elite was a broker, with Mosley Van Lines the mover. One man was fired mid-day for talking to us because we asked if he would drive a second truck if we rented one so that we could move everything that day. We knew and the foreman knew our whole house could not fit in one truck. The foreman called the main office, complained about the worker negotiating with us, and fired him. But, he needed to finish the day to get his pay. As you can imagine, he cared little about our furnishings thereafter. An upright cabinet fell sideways and cracked in half. A piano was moved with the wood front down. Furniture was hap-hazardly stacked. We had an extension ladder that we told them needed to go in early, as it just barely would fit in the truck. It didn't go in early - and we were told we couldn't take it as it wouldn't fit in later in the day. The storage unit closed at 9pm in New York - but still moving furniture into the 2nd truck at 7pm (agreed to by the company if we paid for the truck rental, the gas, paid the driver, tips, and an extra stipend to the company - another $2000+ added on at the last minute). We had no choice as we had a 4-5 hour drive ahead of us, and had to move this day due to a pending house closing. After calling the NY storage unit owner to let us in at midnight, they started to unload. The foreman decided to take a nap while the 2 workers started to unload - roughly moving the furniture and throwing boxes without regard to the "fragile" signs on them. The next day, the manager called Mosley Van Lines to complain about the damage to the storage facility walls, floor gouges, and storage unit damages (you wouldn't believe the pictures). They also left mounds of garbage in the parking lot. Mosley Van Lines took no responsibility for the damage or clean-up, and no reimbursement to storage facility for repairs. Elite took no accountability for Mosley, brokered to do the move. Since then, it has only gotten worse - Mosley Van Lines has stopped paying on the storage unit, even though they have my credit card. My unit is going to be put up for auction if I don't pay for the storage, back payments, and late fees that I was unaware were being incurred until the storage facility called to advise me of the pending auction. Both companies refuse to return my calls - and Mosley Van Lines won't answer the phone now, and the mailbox is full. They hung up on the Storage Facility trying to get payment for my units. Mosley refused to put the storage unit in my name when the Storage Facility asked them to do so. A breach in contract exists, in addition to the lack of payment, as they were supposed to move the contents of the storage facility into my new home as part of the contract. This doesn't include the anticipated significant damage to my possessions when we do unload the storage unit. I can't even contact Elite Moving & Storage, nor Mosley Van Lines now as they don't return messages. Both companies are unscrupulous, corrupt, and do not have any level of ethical behaviors as a business entity. It is now in the hands of my lawyer. DO NOT USE ELITE MOVING & STORAGE (they are a broker and do not stand behind their sub-contractors)! DO NOT USE MOSLEY VAN LINES - unprofessional, fly by night, highly suspicious workers who do not care about your things! Beware and avoid the stress, added on expenses, and lack of quality moving practices!

6. D

   Denise M.

   Source: MoveAdvisor · Scottsdale, AZ to Oak Forest, IL

   4 Mar 20193-bedroomPaid $3,835

   Arizona to Chicago.

   RUN FOR YOUR LIFE. This by far was the worse experience I ever had. This company pitches a good sale but when it comes to delivery, they lie steal and don't deliver. I was quoted one price then to be told at time of pick up price was doubling when I was ready to leave for moving out of state. They got you! With nowhere to turn at that point you are stuck with these liars and cheaters. Then to be told I would receive my things in 2 weeks, that was a real joke. I didn't receive my damaged missing items for 10 weeks into my move across country back to Chicago. No bed, no clothes nothing. Don't bother calling them either because you will only get frustrated and make yourself sick over this. Also, Jennifer the salesperson will pitch you a line like she is selling you her heart and soul-don't fall for it. She is a SCAM ARTIST! They either put you on permanent hold or just tell you the truck is in route. This by far was the worse move ever! This company should be shut down! How the BBB could allow such fraud is beyond me!

7. C

   Cindy

   Source: MoveAdvisor · Huntington Beach, CA to Evansville, IN

   2 May 20174-bedroomPaid $9,900

   My Daughter's Cross Country Move.

   I was on outside looking in. Showed up with large box truck, told them right off bat, not big enough. I helped her move 3 times within state, I knew what it took! 1st Red Flag. Had to come back next day with half full truck barely got items to fit. Quote doubled immediately. 2nd Red Flag. Workers were awesome, we knew it was procedure, as far as movers go. Delivery was on time, BUT, items were broke. 5 Sterlite Totes missing, one containing the cushion covers to her $3,000.00 couch. Called them & was told investigation would begin, no word yet. Their insurance only pays 16 Cents a l#. Why can't the call delivery before & after hers??. Very little concern was expressed . I don't believe she read these reviews. Very bad experience for her even though she would have never written bad review This was move in April 2017, very recent.

8. T

   Tishan C.

   Source: MoveAdvisor

   20 Mar 20171-bedroomPaid $1,602

   Dont use this company.

   I would have to say that the first start off was good and the pickup was good the movers did take care of my stuff as far as I could see. The problem came as to getting my stuff delivered they pick up my stuff on the 3rd of march and it the 20th of march and still no delivery or call , and they say it was a hold up ok what does that do for me I've paid rent on a place that I can't even live in so money went down the drain. I would not tell anyone to use this company for anything.And yes the price that I got was not the price I paid it was 600.00 more than I was quoted to pay. Still waiting on my stuff.my original quote was 1100.00 then it went to 1602.00.

9. M

   Maria

   Source: MoveAdvisor

   27 Jun 2016Paid $7,200

   Absolute worst moving company ever!!

   This company is THE ABSOLUTE WORST moving company ever!! DO NOT USE THIS AWFUL MOVING COMPANY!! THEY ARE THE WORST!! TOTAL RIP-OFF!! Elite moving company located in Las Vegas, Nevada cannot be anything further from elite!! This moving company is the worst; repeat the ABSOLUTE WORST moving company in the USA. They made our cross-country move absolutely horrific!! These people trick you with a polite sales person and then they screw you royally!! They lie, cheat, steal, damage and destroy!! They picked up my goods for a cross-country move & caused damage to my home on that day. I did not hear from them for several weeks. I called and asked where my possessions’ were? I was told they were in an undisclosed storage facility still waiting to be picked up for transit. Really?? I was told I would be informed when they were in transit and be given 2 days notice when the goods were to arrive. Over 6 weeks later, I was finally called on a Sunday night at 8pm and they said they would be there 10am the next morning. I had explained to them over & over, (beginning with my first call – the first mistake) that I was moving into a condo and had to notify the building when I would be moving in. The cost was more than double the estimated price and I was over charged for the packing materials. (They could not provide me with a breakdown of those costs either.) They held all our stuff hostage and we had to pay cash or postal money only before they unloaded the goods. But they took my debit card when they picked up the goods. Hmmm… Upon arrival a significant amount of our belongings were broken, damaged and/or destroyed by this terrible so-called moving company. They dismantled and packed our bedroom set which has chunks gashed out of the wood and there are about 14 “extra” screws when they put it back together. They broke glass, which they had packed that belonged to antique piano. (Dirty footprint right across the cardboard.) Boxes of clothing and towels reek of a disgusting stink and many of the boxes were stained appearing as if they had gotten wet. The overpriced wardrobe boxes, which I purchased from them, were crushed and one was sliced ruining most of the clothing in it not to mention the ghastly stench!! Now there is the issue of missing boxes… one with audiovisual devices & components, another with a game console and several others. When you call, you get personnel who are misinformed and don’t have any clue as to what’s going on. They do not assist, are neither interested nor concerned because they have already conned you and it’s too late!! If you plan to use this company, please think again. Moving can be very stressful but these people just add insult to injury. I don’t have any idea how they stay in business and they should all be ashamed of themselves for treating customers the way they do!! Look at all the negative reviews!! It's mind-boggling that this company is still in business!!

10. J

    Jennifer M.

    Source: MoveAdvisor

    25 Mar 2016Paid $3,700

    Double the price and damaged goods.

    I was charged almost double what I was quoted by the sales person and I actually measured all items as we were doing the quote. I ended up selling a few of the larger items that were on the quote and ended up leaving things because I could not afford to put them on the truck. The delivery men just kept saying my things must be larger then industry standards?? But they have you were they want you at the point so you have no other options but to pay. They then called weeks later and told me they don't deliver to where I relocated and would have to pay for a shuttle service. I finally got them to deliver my things and when they arrived hours after they said they would be there I was told they had had a blow out and it set them behind. They must not have had my items tied in properly so during this blow much of my items were destroyed including my entire dining room set and an l irreplaceable antique dresser handed down to me. I was so upset as they were unpacking all my smashed items but they just kept saying not to worry to make a claim and it would all be replaced. I just got the the insurance notice back and they are going to give me $168! Really, worst experience and biggest rip offs!