7 Jun 2019 · MoveAdvisor
1.0 out of 51.0
I set up a move from Vermont to NY, and did all the packing - needing a company to just move boxes and furniture to a NY storage unit. Three calls to itemize the home occurred - all sounded ok until the day they were supposed to arrive. I got a late call telling me they couldn't come due to weather. The next day, they showed up, short-staffed, only 2 men (supposed to be 4) to move an entire house, and one had been flown in from California the day before (strange story and something didn't add up immediately). They showed up in a rented Budget truck which was too small - my first realization that Elite was a broker, with Mosley Van Lines the mover. One man was fired mid-day for talking to us because we asked if he would drive a second truck if we rented one so that we could move everything that day. We knew and the foreman knew our whole house could not fit in one truck. The foreman called the main office, complained about the worker negotiating with us, and fired him. But, he needed to finish the day to get his pay. As you can imagine, he cared little about our furnishings thereafter. An upright cabinet fell sideways and cracked in half. A piano was moved with the wood front down. Furniture was hap-hazardly stacked. We had an extension ladder that we told them needed to go in early, as it just barely would fit in the truck. It didn't go in early - and we were told we couldn't take it as it wouldn't fit in later in the day. The storage unit closed at 9pm in New York - but still moving furniture into the 2nd truck at 7pm (agreed to by the company if we paid for the truck rental, the gas, paid the driver, tips, and an extra stipend to the company - another $2000+ added on at the last minute). We had no choice as we had a 4-5 hour drive ahead of us, and had to move this day due to a pending house closing. After calling the NY storage unit owner to let us in at midnight, they started to unload. The foreman decided to take a nap while the 2 workers started to unload - roughly moving the furniture and throwing boxes without regard to the "fragile" signs on them. The next day, the manager called Mosley Van Lines to complain about the damage to the storage facility walls, floor gouges, and storage unit damages (you wouldn't believe the pictures). They also left mounds of garbage in the parking lot. Mosley Van Lines took no responsibility for the damage or clean-up, and no reimbursement to storage facility for repairs. Elite took no accountability for Mosley, brokered to do the move. Since then, it has only gotten worse - Mosley Van Lines has stopped paying on the storage unit, even though they have my credit card. My unit is going to be put up for auction if I don't pay for the storage, back payments, and late fees that I was unaware were being incurred until the storage facility called to advise me of the pending auction. Both companies refuse to return my calls - and Mosley Van Lines won't answer the phone now, and the mailbox is full. They hung up on the Storage Facility trying to get payment for my units. Mosley refused to put the storage unit in my name when the Storage Facility asked them to do so. A breach in contract exists, in addition to the lack of payment, as they were supposed to move the contents of the storage facility into my new home as part of the contract. This doesn't include the anticipated significant damage to my possessions when we do unload the storage unit. I can't even contact Elite Moving & Storage, nor Mosley Van Lines now as they don't return messages. Both companies are unscrupulous, corrupt, and do not have any level of ethical behaviors as a business entity. It is now in the hands of my lawyer. DO NOT USE ELITE MOVING & STORAGE (they are a broker and do not stand behind their sub-contractors)! DO NOT USE MOSLEY VAN LINES - unprofessional, fly by night, highly suspicious workers who do not care about your things! Beware and avoid the stress, added on expenses, and lack of quality moving practices!
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