Executive Van Lines LLC

Reviews

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1. J

   Jason K.

   Source: MoveAdvisor · Wacissa, FL to Hummelstown, PA

   27 May 20222-bedroomPaid $4,869

   Nice job

   Great guys. Easy to work with. Reliable. Fair price. Will use it again. Would recommend it to a friend, not to a frenemy.

2. J

   Joe C.

   Source: MoveAdvisor · Fairfield, CT to Jeffersonville, IN

   26 May 20222-bedroomPaid $4,461

   Superb

   Executive Van Lines was fantastic, from the responsive lady who schedules the endeavor to the amazing moving crew! And a mighty good-looking team to boot!!

3. H

   Harry C.

   Source: MoveAdvisor · Bagdad, AZ to Falcon, MS

   25 May 20222-bedroomPaid $2,456

   Well done

   So thankful for Executive Van Lines. I thought about making a move on my own, but I am so ridiculously grateful that I found this company.

4. G

   Garnett J.

   Source: MoveAdvisor · Phoenix, AZ to Lexington, KY

   10 May 20222-bedroomPaid $5,425

   Amazing service!

   They were responsive and came on time, 30-min early. The guys were speedy and kind, and they were super friendly. I would use them again.

5. K

   Karen W.

   Source: MoveAdvisor · Seattle, WA to Nashville, TN

   11 May 20223-bedroomPaid $26,000

   Under-estimated Inventory on Purpose - This is a broker not a mover!

   Was given a firm quote after telling agent that number of boxes wasn't correct. He said not to worry that number is estimate and they add extra amount for a quote. Told him we were concerned the 26 Ft. truck was not big enough but he said they would provide whatever the size was needed for this move and the quote was firm at $17,500. They asked for a deposit of 1/3 the total cost to reserve with another 1/3 at pick up and balance upon delivery. Cool with this as the quote was considerably less than other mover quotes. Called by QA two days before move and he asked us to count the number of boxes which we did and told him there was much more than the quoted amount but was assured by salesman that didn't affect price. QA person put me on hold and then came back saying that we were way over quoted amount and the new cost would be $26,000!!! Had us over a barrel because we had to vacate our house in 2 days so had no other options but to go forward. Were told the trucker would call us to arrange date and time of pick up. We decided to call trucker ahead and glad we did because they had the moving arrangements incorrect plus sounded like a very disconnected company and indicated there would be additional charges! We are now waiting for them to be here in another day and this is the worse moving experience we've ever encountered. DO NOT USE EXECUTIVE VAN LINES - THEY'RE A SCAM SO BEWARE.

6. D

   Deborah L.

   Source: MoveAdvisor · Mishawaka, IN to Americus, GA

   26 Nov 20233-bedroomPaid $11,000

   SHIT SHOW

   Hopefully Executive Van Lines do not EVER open under another name!! They are ABSOLUTELY HORRIBLE! LONG STORY SHORT....sent the Bbb Worst Rated company to get our stuff and move us from Indiana to Georgia. Took over 3 weeks and 100 phone calls to finally get everything we owned from them. Every box was broke down, brand new desk broken, and numerous other broken items. So many of our things are totally missing. These 2 companies owe us about $3000. Have called and written them both several times over the last year and a half with absolutely NO response. Total Shit Show Company Would not let me leave a 0 rating.

7. N

   Nick G.

   Source: MoveAdvisor · Bastrop, TX to Tampa, FL

   18 Oct 20223-bedroomPaid $12,000

   They aren't an actual moving company. They outsource everything

   For anyone from the company who tries to dispute what I'm writing, my moving quote was #6132002. Their number is 888-261-0771, just in case they decide to start doing business as another name at some point. For anyone who is considering using them, THEY ARE NOT A MOVING COMPANY. THEY ARE A BROKER. THEY DON'T EVEN YOUCH YOUR MERCHANDISE EVER!!!!!! Hopefully you'll read this entire review but if you only read a little bit, THIS is the most important thing you need to know: Use local moving company to your house. Use a FULL SERVICE MOVING COMPANY, SOMEONE WHO DOES EVERYTHING AND DOES NOT OUTSOURCE ANYTHING!!!!! As local as you can get. If they give you a bullshit reason why they won't come out and do an in-person inventory (most of them will claim covid regulations which is a lie, because there are no covid regulations and restrictions in place ANYWHERE), that's your first red flag. Hang up and find someone else. If they don't tell you that they won't be the actual movers, you NEED TO ASK. If they say they don't actually touch your boxes, HANG UP THE PHONE AND FIND SOMEONE ELSE. If you don't believe me, just look through the endless list of shit reviews for Executive Van Lines and other moving companies just like them, pretty much any moving company registered in Florida for starters. Oh and a heads up to Executive Van Lines if you are reading this - if you reach out to me and make this right, by paying me the $1552 you owe me for overcharging me for a full truck when I didn't actually get a full truck, I will remove my negative review. Until then, you can pound salt and I will duplicate this review on as many moving sites as I possibly can so that everyone knows not to ever give you a dime again. What can we say about Executive? They are an absolute shit company. I spoke with at least 10 different people there. Dane Collins. April Brooks. Amanda Simmons. The list goes on. Oh and you better hope you don't get connected to the receptionist Dominique. Bitch with a very BAD attitude. And a total liar. Every word that came out of her mouth was a lie. I quoted her very specific details that I was told by numerous Executive employees and she told me they weren't true. People that worked there. Specific details I was told. She said they weren't true. Fucking pathetic. The titles are all the same and yet they keep changing the names. And once you speak with someone, don't expect to ever get that same person back on the phone. I have recordings of my calls with them. I have copies of every amended contract and how they did a total bait-and-switch move. One scumbag duped my wife into believing that we absolutely needed a full truck, he claimed, based on our list of items, that he had started as a mover and then worked his way up through the years. Swore up and down. Had been doing this for 15 years. Knew we needed a full truck. And then changed the price to a full truck and still managed to overcharge us $1552. But they claimed they did nothing wrong. When the truck showed up, there was already someone else's crap in it. Let's also mention that the truck was supposed to show up on May 19th between 12 and 4 pm. This was even after requesting an early morning pickup because of how much stuff we had. We get a call a little after 6 pm that there was allegedly a "blown tire" when they were still almost 2 hours away, delaying the pickup to the 20th, and we were leaving Texas on the 21st. Anyway, Truck arrives with crap on it. Call Executive and they say there's nothing they can do. All they can do is either do their best to fit everything or to send another truck in a day or two. A day or two. Knowing that we are leaving the state the next day, someone else is moving in to our house, and we have to be out. We had no choice except to let them "do their best". Three guys show up who look NOTHING close to professional movers. Only one spoke English and that was barely at best. I had to use Google Translate to communicate with the guy. How is this professional??? The next 10 hours were chaos. We did not realize just how awful a packing job they did until we got our stuff to start unpacking. Wardrobe boxes were a mess. Three of them had collapsed bars with the clothes that were hanging on them. Way too many clothes packed into boxes, which all ended up in a crushed heap at the bottom of the ones where the bars broke. All of my suits in a mangled heap. Expensive shoes just thrown in at the bottom of a box, crushed by other things that were thrown in. It was truly disgusting. Oh another issue here. I spoke with Tim Hudson who was the owner of the moving company that the movers actually came from (and by the way, has at least three different names that they operate under. 1) TR Moving Systems, 2) Pinnacle Moving Systems, 3) Colonial Van Line. All three are listed under the same number, 877-455-2099. As soon as I sent him pictures of damage, he ignored all calls and texts. THEY ARE ALL SCAMMERS!

8. D

   Deborah V.

   Source: MoveAdvisor · Antioch, CA to Dayton, NV

   6 Sep 20224+ bedroomPaid $12,380

   Scam

   Took our deposit of $4884 for move from California to Nevada and now they have apparently closed. All phone numbers inoperable and all email addresses bouncing back undeliverable. We want our deposit back! Job EV6117173.

9. G

   Gail B.

   Source: MoveAdvisor · Frederick, MD to Scottsdale, AZ

   4 Sep 2022Partial movePaid $1,431

   Move Never Happened

   Move was supposed to be June 26-28. Never got quality call. Movers never showed up. Called, emailed,texted, sent a certified return receipt later, No responses,noreplies. When calling, left on hold for hoursandcutoff. Just want my deposit refunded please!! Gail Bree Estimate #EV6183865

10. J

    Jd B.

    Source: MoveAdvisor · Miami Beach, FL to North Houston, TX

    14 Aug 20221-bedroomPaid $578

    Caution: Do Not use Executive Van Lines

    Caution: Do Not use This Company. Executive Move Van lines is a third-party broker that will broker your move to Dishonest-scandalous moving companies. On March 31, 2022 we paid Executive for 58 boxes to be moved from Miami to Houston Within 5 to 7 days. When the movers arrived they stated although it was only 43 boxes, we were missed quoted and had to pay an additional $475 and the move would Take a minimum of 14 days and could take up to 21 days to arrive. We immediately called Executive Van lines and got customer service rep Nicole on a three-way call with the moving company, As she argued with the moving company on Our behalf they agreed to only charge an additional $175 for 15 less boxes which is still unacceptable and the move would still take in access of 14 to 21 days. The Moving company as well as Executive Van lines is in violation of the stated written contract When we refused to pay the additional monies the mover left we requested a full refund of our deposit for not honoring the signed contract. On April 22, 2022 Executive Van lines management contacted us and stated they would refund our money but we would we would have to sign a non-disclosure agreement and delete all negative reviews of this experience We have done our part and complied with Executive requirement to take down all reviews. To this date. Executive have not refunded our deposit have not answered emails or returned phone calls. On August 13, 2022 I finally got through to customer service and the agent stated that they are so backed up with complaints and refunds it could take 3 to 4 months to get the refund resolved. At this point we feel Executive is refusing to refund Therefore, we are re-posting our review Only use a reputable moving company not a third party Broker And certainly not this un ethical company Job # EV6121481