18 Oct 2022 · MoveAdvisor
1.0 out of 51.0
For anyone from the company who tries to dispute what I'm writing, my moving quote was #6132002. Their number is 888-261-0771, just in case they decide to start doing business as another name at some point.
For anyone who is considering using them, THEY ARE NOT A MOVING COMPANY. THEY ARE A BROKER. THEY DON'T EVEN YOUCH YOUR MERCHANDISE EVER!!!!!!
Hopefully you'll read this entire review but if you only read a little bit, THIS is the most important thing you need to know: Use local moving company to your house. Use a FULL SERVICE MOVING COMPANY, SOMEONE WHO DOES EVERYTHING AND DOES NOT OUTSOURCE ANYTHING!!!!! As local as you can get. If they give you a bullshit reason why they won't come out and do an in-person inventory (most of them will claim covid regulations which is a lie, because there are no covid regulations and restrictions in place ANYWHERE), that's your first red flag. Hang up and find someone else. If they don't tell you that they won't be the actual movers, you NEED TO ASK. If they say they don't actually touch your boxes, HANG UP THE PHONE AND FIND SOMEONE ELSE. If you don't believe me, just look through the endless list of shit reviews for Executive Van Lines and other moving companies just like them, pretty much any moving company registered in Florida for starters.
Oh and a heads up to Executive Van Lines if you are reading this - if you reach out to me and make this right, by paying me the $1552 you owe me for overcharging me for a full truck when I didn't actually get a full truck, I will remove my negative review. Until then, you can pound salt and I will duplicate this review on as many moving sites as I possibly can so that everyone knows not to ever give you a dime again.
What can we say about Executive? They are an absolute shit company. I spoke with at least 10 different people there. Dane Collins. April Brooks. Amanda Simmons. The list goes on. Oh and you better hope you don't get connected to the receptionist Dominique. Bitch with a very BAD attitude. And a total liar. Every word that came out of her mouth was a lie. I quoted her very specific details that I was told by numerous Executive employees and she told me they weren't true. People that worked there. Specific details I was told. She said they weren't true. Fucking pathetic. The titles are all the same and yet they keep changing the names. And once you speak with someone, don't expect to ever get that same person back on the phone. I have recordings of my calls with them. I have copies of every amended contract and how they did a total bait-and-switch move. One scumbag duped my wife into believing that we absolutely needed a full truck, he claimed, based on our list of items, that he had started as a mover and then worked his way up through the years. Swore up and down. Had been doing this for 15 years. Knew we needed a full truck. And then changed the price to a full truck and still managed to overcharge us $1552. But they claimed they did nothing wrong. When the truck showed up, there was already someone else's crap in it. Let's also mention that the truck was supposed to show up on May 19th between 12 and 4 pm. This was even after requesting an early morning pickup because of how much stuff we had. We get a call a little after 6 pm that there was allegedly a "blown tire" when they were still almost 2 hours away, delaying the pickup to the 20th, and we were leaving Texas on the 21st. Anyway, Truck arrives with crap on it. Call Executive and they say there's nothing they can do. All they can do is either do their best to fit everything or to send another truck in a day or two. A day or two. Knowing that we are leaving the state the next day, someone else is moving in to our house, and we have to be out. We had no choice except to let them "do their best". Three guys show up who look NOTHING close to professional movers. Only one spoke English and that was barely at best. I had to use Google Translate to communicate with the guy. How is this professional??? The next 10 hours were chaos. We did not realize just how awful a packing job they did until we got our stuff to start unpacking. Wardrobe boxes were a mess. Three of them had collapsed bars with the clothes that were hanging on them. Way too many clothes packed into boxes, which all ended up in a crushed heap at the bottom of the ones where the bars broke. All of my suits in a mangled heap. Expensive shoes just thrown in at the bottom of a box, crushed by other things that were thrown in. It was truly disgusting. Oh another issue here. I spoke with Tim Hudson who was the owner of the moving company that the movers actually came from (and by the way, has at least three different names that they operate under. 1) TR Moving Systems, 2) Pinnacle Moving Systems, 3) Colonial Van Line. All three are listed under the same number, 877-455-2099. As soon as I sent him pictures of damage, he ignored all calls and texts. THEY ARE ALL SCAMMERS!
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