Fidelity Van Lines Inc

Reviews

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1. B

   Beaw M.

   Source: MoveAdvisor · Pueblo, CO to Oak Ridge, NJ

   28 Oct 20212-bedroomPaid $5,023

   Thumbs Up!

   We moved last weekend, and the fellas at Fidelity Van Lines were terrific to work with. They took total care of our family. They were careful with our stuff, always polite and got it all done, moving our 4 bedroom place in about 7 hours from start to finish while moving us 40 miles away to another city. We cannot endorse them and the company enough.

2. D

   Daniel T.

   Source: MoveAdvisor · Barrington, RI to Algonquin, IL

   27 Oct 20212-bedroomPaid $4,023

   Brilliant!

   They arrived promptly, were very helpful and very careful with all of my possessions. They loaded my moving truck quickly, efficiently, and in a manner where items wouldn't shift in transit or fall over when unloaded.

3. R

   Roy E.

   Source: MoveAdvisor · Greensburg, PA to Miami, FL

   16 Oct 20212-bedroomPaid $4,211

   Extra Ordinary!

   I would definitely use these guys again. They worked hard, efficiently, and charged us reasonably for the work they did. Thanks!

4. L

   Lawrence T.

   Source: MoveAdvisor · Wappingers Falls, NY to Lewes, DE

   11 Sep 20223-bedroomPaid $10,050

   Wish I could give 0 stars

   Bad company and experience. My wife hired them in May without doing her homework on reviews. She asked flat out if they were brokers and they lied to her and said no. They are brokers. For our move they hired another badly reviewed company SH Movers out of Hoboken, NJ. Very difficult to communicate with either company. You either get voice mail or someone totally useless. Our move happened a day later than promised and cost twice as much as the quote. Avoid at all costs. When the movers delivered our stuff two days later than quoted, they had transferred everything from the original truck to a different one. Several boxes were crushed, and two floor standing lamps broken. SH never returned my email or call. Hey, they already had our money.

5. R

   Robert E.

   Source: MoveAdvisor · Tallahassee, FL to Logan, UT

   5 Aug 20221-bedroomPaid $2,800

   Worst Moving Horror

   Do not book with this company! This is a moving broker not a moving company (read the fine print at the bottom of their website). We booked in April 2022 for a moving date of July 25, 2022. We gave them a deposit at time of booking after we received a price quote. The agent we spoke to was Matt and he was very nice however, after he took the deposit you can never reach him again. We tried several times to reach him as well as customer service. Up until the day we were supposed to have pick up, we were told by customer service they did not have a driver for us. We had to scramble to rent a moving truck and do the move on our own which was totally unexpected. The company breached the contract the day the actual move was supposed to happen. I submitted a claim to BBB and if you do your homework which I wish I would have, there are 18 complaints on the BBB website for this 2 year old company. I mistakenly read all the “good reviews” on Google which I do not believe now are legit.

6. C

   Colton D.

   Source: MoveAdvisor · Phoenix, AZ to Germantown, TN

   27 May 20222-bedroomPaid $18,542

   Spam

   My experience with Fidelity Van Lines is the worst. Don’t even think about it using them. The whole process is a hostage situation with unending demand for ransom. If you care about your property, stay away from Fidelity Van Lines. Bad Experience!

7. A

   Austin T.

   Source: MoveAdvisor · Detroit, MI to Oakland, CA

   11 May 20222-bedroomPaid $3,300

   Don’t ever give them money

   Don’t ever do business with this company Michael is a very shady individual who will write up a contract that won’t fit your move. He wrote us up a contract for our house but there wasn’t enough space so the movers tried to muscle more money for space after holding our furniture hostage. Then Michael stopped answering the phone, on top of the fact that our pickup was more than 3 days late. If I ever find Michael I’m going to beat his ass he needs to learn a lesson and stop lying and stealing from people. I stg I’m going to find him I will fly all the way to Florida just to let him know he needs to stop this fucking shit I stg I’m gone beat the fuck out of him if I find him. I don’t play that stupid shit

8. R

   Rafael O.

   Source: MoveAdvisor · National City, CA to Apopka, FL

   8 May 20223-bedroomPaid $4,000

   Don’t use

   We decided to relocate from San Diego, Cali to Apopka florida in 2021, I spoke to a Mike and he was very friendly, and guided me through the move, gave me a quote and then was changed after everything had been scheduled. The move was scheduled and what showed up was a totally different company (Hermes moving). My wife had packed 2 months prior to the move so it wasn’t like the movers were packing. They came put everything on a truck and we were told that prior to the long distance travel that our stuff would be transfer to another truck a long distance truck. It took a couple of weeks for the arrival, we received the move with boxes broken, we started looking through all the boxes and expensive chinaware, electronic items, mens clothes, lawnmower were broken or stolen, I place a claim with the company and got a email from a CSI claim adjusters this was back in December 2021 after several weeks I contacted the company and was told that I was number 750 on the list that the adjusters would get to me, months passed and heard nothing, again I called and was told I was number 350, this was constant, finally March 2022 I get an email that a settlement was made, the broke a bed that cost us 2 thousands, endless mens clothes, chinaware, computer, tablet, blender, baking items and we were told that they were settling for $ 111.00 dollars we lost all of that and they had the audacity to give us 111.00, they had the nerve. people needs to watch who they are dealing with, if they tell you they will move you, make sure they do not contract out like fidelity did with us. They are a scam, don’t use these people. It seems moving companies have become a bunch of scammers, no ethics, no morals. FOLKS BE AWARE WHO YOU USE FOR YOUR LONG DISTANCE MOVERS, in Los Angeles these people open our boxes and supposedly consolidated, what they did was stole our property, I blame fidelity and Hermes moving. Unfortunately i have to give them a start, they don;;t deserve anything

9. S

   Stephen H.

   Source: MoveAdvisor · Portland, OR to Coeur D Alene, ID

   16 Mar 20221-bedroomPaid $3,458

   Moving failure

   Front part of dealing with sales and getting an agreement was great...friendly people. But when it can to the pick up date/time, no show no call. Then the next day was deemed a back up date...again, no show no call. Just missing in action Dozen of calls and no action, blamed the subcontractor. Now they are refusing to return deposit. Legal action ahead.

10. A

    Aimee S.

    Source: MoveAdvisor · Roseburg, OR to Paulden, AZ

    7 Jan 20222-bedroomPaid $8,700

    Fraudulent and Scam

    Fidelity Van Lines is Fraudulent and will Scam you so be very wary if you use them to BROKER your move. They are only responsive until they receive your deposit. The mover they hired for me was also a scam mover and I was not given a choice of movers, however, once I found out who, I would not let them load my items. At this point Fidelity was non-communicative and refused to refund my deposit. My story is very much the same as many other complaints on here - same tactics - lowballed the quote; movers, when they finally did call me with less than a days notice to confirm move date, wanted to charge me double what Fidelity quoted, etc. I've made my complaints to the property authorities and anyone scammed by Fidelity, I would advise you to reach out to ALL appropriate local/state/federal authorities with your complaints and evidence. Until you do, nothing will be done about them and more will continue to be scammed. Also -- they claim in their contract that they are part of an arbitration program, they are not. They are also not part of some of the bigger moving organizations that most professional movers are. They have no arbitration or mediation - you can sue them outright. Be wary of the 5 star reviews, most are paid for and not real.