First Rate Van Lines

Reviews

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1. J

   Justine M.

   Source: MoveAdvisor · Boise, ID to Santa Rosa, CA

   1 Sep 2022StudioPaid $4,400

   HORRIBLE

   Worst experience ever. They quote a price over the phone. This price is not for the moving costs, this "deposit" goes straight into their pocket (First Rate Van Lines). It does not go toward the cost of the move. When the moving company arrived, they gave a quote which was double what I was quoted over the phone. What I thought would be $2000, turned out to be $4400. The movers showed up late, delivered my stuff a week late and lost precious, irreplaceable items. I could have rented a truck myself for $450. I thought I was doing this move the easy way, and it was a disaster. The person who talked me into this, John J Williams, seemed very convincing. Upon figuring out about the fraudulent practice, he blocked my phone number when I called to ask questions. First Rate Van Lines is a scam. They should be shut down.

2. B

   Brandon P.

   Source: MoveAdvisor · Tacoma, WA to Kansas City, MO

   1 Sep 20222-bedroomPaid $6,000

   Worst ever.

   They quoted us a price of $3k for 60 boxes, a small deep freeze, small sectional, little bench. They said bins were good as boxes and never specified how big or small the boxes had to be. When they get here to pick it up they requoted us $6k. We never changed what we had from the original quite. 60 boxes, small couch, small deep freeze and a bench… they tried to double the original price. The mover left without me telling him to leave. And now they won’t give us our deposit back cause we either had to ship literally half our stuff or pay 6k to ship it all. They are saying that since we refused both options that we refused service on pickup. Clearly normal people can’t afford that jump in price nor should a person have to throw away half their belongings at a moments notice when moving cross country. Either stick to the price, or refund the deposit, but don’t say it’s our fault. The final resolution they came up with was to issue us a credit for a future more that is only good for 12 months. We are not moving again for years.

3. B

   Brande W.

   Source: MoveAdvisor · Bowling Green, KY

   24 Aug 20221-bedroomPaid $5,100

   A LIVING NIGHTMARE

   Worst experience of my life. Was quoted $2400 when I gave a detailed list of our items. Movers showed up at 6 am on a Sunday when nobody was available. Charged us to come back on a Tuesday night at 7 pm. The movers then told us our grand total was in-fact Not $2400 but $5100!!! Made us pay over zelle $2,000 to begin shipping our stuff. We could have just bought all new stuff for cheaper!!

4. T

   Trevor C.

   Source: MoveAdvisor · Boston, MA to Charlotte, NC

   16 Aug 20222-bedroomPaid $800

   NOT MOVERS

   These guys are BROKERS, not movers. They have a no cancellation policy, and once you pay them they take your money. Movers show up and can demand any price meanwhile First Rate Van Lines get to keep your deposit. Do not use them!!! This is a real review they will say they have fake reviews just like other people are saying.

5. D

   Dahlia F.

   Source: MoveAdvisor · Norfolk, VA to Des Plaines, IL

   12 Aug 20222-bedroomPaid $8,000

   Scammers. Stay away - far away!!!

   These guys are complete scammers. They quoted me $2700 from my move, collected close to $800 from me and stated that the quote will not change unless I add items. Their contract says it in bold. The movers came and said that the estimator underestimated the cost of the move and it would cost me $8000! That is $3000 more than my furniture was worth! So here I am having to move out of the house due to a closing, And them telling me that either I pay the 8000 or they cannot move my furniture. I called my realtor and luckily I was able to figure something out but they still have my money, they are complete scammers, and then they have the audacity to tell me that maybe my furniture was bulky.. Check out the reviews on Google. It is the same words over and over and over again which means that they are getting fake reviews as well. Stay away from them I will be reporting them to the Better Business Bureau as well as every single news agency there is.

6. M

   Mary D.

   Source: MoveAdvisor · Doylestown, PA

   9 Nov 2021Partial movePaid $4,500

   Terrible, unethical, dishonest

   The "estimate" was for boxes and it TRIPLED when the movers had the boxes in the rented Ryder truck. They also charged an exorbitant amount to store the boxes for 7 days. They subcontracted to movers who were frightening. They lost a box and have not responded to requests for replacement values - I had a detailed list of the contents of every box. STAY AWAY!!

7. C

   Chris

   Source: MoveAdvisor · Bonney Lake, WA

   12 Oct 20213-bedroomPaid $12,500

   First Rate Van Lines

   Stay away from first rate Van lines, They quoted a bid and when the mover showed up it doubled. 1) added additional $400. for bulk item when it was clearly identified as a bulky item during bid request. Representative should of informed customer at that time, but with held fee, they also didn’t include packing material. Then they (the movers) added more cost for special packing boxes for our paintings which was already covered in the original bid. And when I asked about a refund they said I would forfeit my $2500 deposit I should’ve known when it was a wire transfer something wasn’t quite right. It is my opinion that they lowball their bid and when the movers show up they jack the price Also be aware of their surcharges and fees.

8. K

   Kyle H.

   Source: MoveAdvisor · Bozeman, MT to Redlands, CA

   8 Oct 20212-bedroomPaid $3,000

   Fraud alert

   This company just defrauded one of my customers out of around $3000. Never showed up to move, and she had to move her whole household halfway across the country by herself.

9. S

   Sonal J.

   Source: MoveAdvisor · San Francisco, CA to Arlington, VA

   16 Sep 20211-bedroomPaid $3,700

   THE ABSOLUTE WORST - DON'T WORK WITH THEM

   I swear to God I've never dealt with anyone as BAD as these guys. THE WORST CUSTOMER SERVICE (literally, the agents will mock you, ridicule you on your god damn face). I still haven't received my stuff, and no ETAs, it's been 2 whole weeks and there's radio silence. I wouldn't recommend these guys to anyone. Cannot elaborate enough on how poor and unprofessional their customer service is.

10. J

    James L.

    Source: MoveAdvisor · Roanoke, VA to Murfreesboro, TN

    22 Aug 20212-bedroomPaid $4,000

    Scam

    This group runs a scam. Please read the reviews and go with a more reputable company. These folks took $2k of our money and we never received any decernable service. As has been described elsewhere by other victims of these people, we were left on our moving day without any movers. They guarantee nothing, are poor communicators, and won't stand by the services they purport to provide. They left us high and dry, and they will likely do the same to you.