Fox Moving and Storage

Reviews

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1. C

   Christofer W.

   Source: MoveAdvisor · Chattanooga, TN

   23 Jul 2020Partial movePaid $123

   Terrible.

   The workers are always high on something, & Heath over works his guys. sends them on 2-3 moves a day. & he doesn't pay his guys on time, or takes money out of their checks for HIS mistakes. Terrible boss, with terrible habits. More worried about smoking weed & riding motorcycles than working on undermanned jobs he has scheduled or paying his workers accordingly.

2. C

   Christie B.

   Source: MoveAdvisor

   20 Mar 20192-bedroomPaid $5,000

   Do Not Ever Use This Company to Move.

   We moved from Chattanooga TN to Texas and when our stuff arrived everything was piled on top of each other as you can see from our pictures. All of our furniture was damaged and all our fragile boxes are crushed as you can see in the pictures. Things we will never be able to replace from our parents that have already passed away, just gone. We had Thousands of dollars ruined and all they offered from their insurance was $250.00. For a company to even be in business like this in unreal. DO NOT use them to move..save all your valuables and go somewhere else. They told us that our furniture would be shrink-wrapped as you can see it is not. When they opened the back of that truck, my husband and I were sick. They charged us $5000.00 for the move and we have way more damage than that. My husband is a morning show radio host and I am an author and keynote speaker and travel and speak all over the world. We have things that were in this truck from other countries that will never be replaceable. My husband's music collection he has had for the last 28 years of being in the field of radio, just crushed. All of our furniture was scratched. Our best advice to you is to DO NOT USE THIS COMPANY.

3. H

   Hill F.

   Source: MoveAdvisor · Goodlettsville, TN to Hendersonville, TN

   11 Mar 2019Partial movePaid $43,700

   Worst Move - EVER.

   The appointment was set for 3p-5p on 3/1/19. No calls. No apologies.., only broken promises! We were promised 3 movers, but only 2 movers arrived at 7p. Although the 2 movers, DeVonte & D'Way, were able to move us to our new location by 9p.., this was on of the most frustrating experience - EVER! We kept our promise to pay the flat rate of $437.00, but when this matter was brought to management, their response was to offer a mere 10% refund. Absolutely disgusted.., and left feeling disrespected!

4. C

   Candy S.

   Source: MoveAdvisor · Ringgold, GA to Tunnel Hill, GA

   4 Feb 20182-bedroomPaid $500

   Awful service slow and charged 500.00 and broke stuff never even said.

   Over priced and shady 500.00 to move a 2 bedroom apt 12 mins away broke some of my stuff never even told me.

5. K

   Kristen G.

   Source: MoveAdvisor · Chattanooga, TN

   18 Dec 20173-bedroomPaid $724

   Worst move ever.

   The two men they sent were a joke. Couldn't lift 25 lbs without moaning. Took 6 hours to load what should have taken 2. Damaged a ton of furniture, ran over the mailbox, didn't want to even unload us when we got to our new house that was just 2 miles away because they were tired. I could go on and on. Called and spoke to manager and asked for a claim form. Took days to receive. Will post an update to let people know if they pay for items they damage without a fight.

6. P

   Portia T.

   Source: MoveAdvisor

   22 Aug 2016Paid $224

   Very unprofessional.

   Ok first let me say..my actual movers were great. Very friendly. Professional. And fast. HOWEVER, this company seriously screwed with my money. When I booked my move.. I was required to put down a $100 deposit that I was told would go towards my final balance. No problem. Right? Well at the end of my move, there was no recollection of my deposit. My movers called their manager while at my house to check to see if they showed the deposit. I personally heard the manager state he would check and give me a call. Well guess what? I never got a call. The next morning, Saturday, I check my account. Bam!! I was charged the full amount for the move. I call and speak with Heath, explained the situation. He acted as if I was lying. Asking me "Am I sure I paid a $100 deposit?" Excuse me? I had to literally explain to him that I am staring at my bank account as he speak. Well he calls the "home office", and what do you know..he finds my deposit. Great! Just give me back $100 and we're all great. Oh no. Too easy. It gets better. Apparently while trying to refund me the $100 I was overcharged..he accidentally charged me another $100!! Great. So here it is. In the middle of a move, and I'm out of $200. He said that he would refund $200 and I should see it in my account "shortly". News flash!! It's Saturday!! So no, I'll see it Monday at the earliest, which means I'm just out of $200 that I really needed to help with moving expenses. Well here it is. Monday. Check my account. Do you think I saw the $200 refund I was due?? Of course not. There is 1 deposit refund..for $100. I'm fed up. My recommendation. Stay away unless you have lots of time and money laying around to waste with these people. News flash. If a customer is telling you they paid a deposit, before you charge their card, as a business, you check every system you may have UPFRONT!!

7. N

   Naga P.

   Source: MoveAdvisor

   28 Jul 2016Paid $3,500

   Really rude moving company-TERRIBLE COMPANY and dispatch manager.

   This was the worst experience in moves I've had yet. They were 3 hrs late. The dispatch manager Heath was extremely rude over phone. On delivery, they put two holes in our walls, broke a light fixture, and left a large black mark on our wooden floors. Their response at the end was that the holes in the walls fall under "unusual circumstances" and will not be covered. They did not cover the dresser while moving it causing one of the walls. If you could literally go with any other moving company in the area, I would. I wish I had read these reviews before.

8. T

   Tami

   Source: MoveAdvisor

   3 Mar 2016Paid $800

   Late and Slow.

   Worse move I have ever experienced. I should have listened to the reviews on this site. 90 minutes late starting and then the local move took 10 hours with 3 guys (3 bdr house; 15 miles away). Started off great, but two hours in, they switched out a crew member with someone's first day on job, who showed no initiative. They didn't get everything on the truck so I had to make an additional 8 trips with three different sized vehicles (including one pick up truck) the next day. The company credited back $160 (the difference between 3 guys vs 2 guys). While that was appreciated, it doesn't make up for the time lost. Since then, I've discovered my light colored sofa and loveseat cushions weren't wrapped and have black scuff marks on them and they broke the switch on my standing lamp (not repairable). It's five days after the move and I'm still aggravated.

9. E

   Erin W.

   Source: MoveAdvisor

   4 Mar 2015Paid $1,000

   Do Not Hire this company!

   The move was scheduled for February 21. The woman who set up the move from the Nashville office sent several emails to me detailing the move, with a mistake every time. However, she swore that she had all of the information correct with her. The warehouse supervisor in Chattanooga called Friday, February 20th, and said it was possible, that due to the wintry weather for the next day, there was a chance that they wouldn’t be able to help move. He said he would call the next day to let us know. The supervisor called back in the morning and said he lived on Lookout Mountain and couldn’t get drive down, due to weather, to distribute the keys to his workers for the trucks to help us move. He called later in the day, around 2 pm, and said that he couldn’t find anyone who wanted to work for our move that day. He then said his workers would definitely be there the next morning, Sunday, February 22 at 8 am to help us move. They arrived around 8 am, and didn’t start working until 8:15 because of all the paperwork that had to be signed. They also tried to mark on the paperwork that they started moving at 8 am, which was not true. The workers said that moving our piano would be an extra $50, which was not lined out in the contract. As the two men started to move items, one of the men was adding on information to the already written contract, asking us to initial by “written in” statements about the “already made” marks on furniture in the house. He said that they were not responsible for any “already marked” furniture after it was moved. We asked how we are supposed to know the difference between what was already there and what they have damaged. The worker responded by saying there wouldn’t be any damage from them, so it was never understood why they were asking us to initial to “already marked” furniture. We said we would just take pictures of all the furniture to designate the difference between “already marked” and damage from them. The worker said we couldn’t take pictures. As this continued, the worker’s demeanor became disrespectful. We then called the supervisor and asked him why we were being asked to initial by “written in” statements not already included in the contract as well as relay information concerning the worker’s demeanor. He also said that we were allowed to take pictures, even though the worker said no. The supervisor called his worker, had a discussion with him, and 10 minutes later, the workers started moving everything back in, saying they were quitting and not finishing our move. I attempted to call back the supervisor, twice, and he never answered. I was forced to leave a voice mail and have never heard back from the company. After we had to rent a uhaul and move everything ourselves and pay friends to help us, we found out from others that this company is prone to walking off jobs and has damaged furniture from other moves. If you can afford it, hire a good moving company. If you don't have the money, hire friends and a uhaul.

10. A

    Alison G.

    Source: MoveAdvisor

    8 Jun 2014Paid $5,000

    Don't waste your time with Fox.

    I called Fox on the positive review of a friend who had used them. I spoke with Troy about a move from Chattanooga to Memphis and we set an appointment on a Saturday to do a walk through to get an estimate. No show, no call. I called twice at the time of the appointment and then again 2 hours later. Both times I was put through to someone's vovoice mail but never received a call back. If they don't show for an estimate they probably won't show for the move. Adios, Fox.