GEMovers

Reviews

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1. T

   Thank Y.

   Source: MoveAdvisor · Burlington, ON to Hamilton, ON

   7 Jan 2020StudioPaid $580

   Gem Movers saved my life.

   I was in an abusive relationship & needed to get out last minute & fast. It was a Friday night, just after New Year’s Eve & Gem movers was the first number I found online. They answered the phone on a Friday night , holiday time.. were very professional, reliable , & made me feel safe at a very scary & stressful time & confirmed they would arrive at 930 am Saturday morning, & there were right on time. The two sweetest ,most wonderful ..actually more than wonderful men came & moved me fast. I don’t know what I would’ve done if I didn’t find their phone number on that dreadful night. Gem movers saved my life. I believe someone from above was looking out for me when I found them. They made everything so easy & made me feel safe , due to their professionalism and reliability. I will be grateful for the rest of my life. Thank you Gem movers..if I didn’t find you that night online last minute & if you weren’t so reliable & able to help me out last minute.. I may not be alive today. Forever grateful. Thank you.

2. M

   Mary C.

   Source: MoveAdvisor · Mississauga, ON

   9 Dec 20192-bedroomPaid C$553

   GEM Movers.

   I highly recommend GEM MOVERS! They are hard working, efficient and very pleasant and easy to deal with.

3. L

   Lin M.

   Source: MoveAdvisor · Toronto, ON to Brampton, ON

   29 Aug 20201-bedroomPaid C$345

   Used second time.

   I used them second time within a month. First time a small delivery second time 2 bedroom move They did great job. I will use them again. Thank you :).

4. D

   Darshan S.

   Source: MoveAdvisor · Mississauga, ON to Brampton, ON

   13 Feb 20222-bedroomPaid C$463

   Gem moving

   I wish I could give zero. I spoke to the owner Tony for booking and he told me that it will be $250 for 2 hrs and $80 thereafter. Also told me that for a 2 bed apartment with just one ikea couch, no dining table and about 10 boxes and a few non heavy small pickups, he said 2 hrs shd be fine. Booked for 2 hrs for next day. The labour arrived 1.5 hrs late and no apologies by owner or the labourers. Infact started asking for $250 advance which I refused to provide due to past bad experience with another mover. The labourers deliberately kept stretching time, didnt use dollies, handpicked single single boxes to delay things. Thereafter deliberately didnt take the highway and took a longer route to my delivery place. Upon arrival ( it was 2.30hrs that time), started asking for $410+ taxes (4 hr cost) upfront or refused to unload. There was still 1/2 hour left in 3 hrs I to unload but they wasted time arguing (my delivery place was a house, not a bldg and 1/2 hour was sufficient to unload). Very disrespectful owner, changed his words and started arguing. I fought but of no use. In the end, I agreed to pay them for 4 hrs as I wanted to get out of this situation quickly but noticed that they provided me a rough paper receipt with no HST number and asked me to pay HST, which I refused. Finally after fighting, got him to send me a tax invoice on email. started telling me that he doesnt prefer to deal with me in future which is a joke of my life. The guy doesnt deserve business from customers. I would never want to work with him and will never ever recommend this company. Thorougly unprofessional.

5. D

   Dane S.

   Source: MoveAdvisor · Toronto, ON

   23 Dec 20212-bedroomPaid C$1,000

   They stole from me!

   They should be arrested and in jail. I was lied to, mislead, stolen from, and they didn’t even finish the job!! Criminals is the best way to describe them

6. K

   Khalil M.

   Source: MoveAdvisor · Toronto, ON to Brampton, ON

   27 Aug 2021Partial movePaid C$360

   Do not hire, Unreliable, Unprofessional

   I booked a move for 4pm. My buildings elevator slot was also booked at 4pm. At 3:55 I got a call from the driver saying they were running 2-3 hours late, completely past my booked elevator time, with me unable to book another elevator today. I fly out tomorrow and needed my move to be complete and have been forced to make other arrangements. The company even went as far as to say it was my fault for not booking a long enough elevator slot. Not to mention I even called twice earlier in the day to confirm my 4pm appointment, and I believe I even mentioned my elevator slot. If you are looking for a company that values your time I would recommend looking somewhere else.

7. D

   Diane R.

   Source: MoveAdvisor · Hamilton, ON to Toronto, ON

   4 Aug 2021Partial movePaid C$360

   DO NOT HIRE

   Terrible moving company and service. I hired them for a small move (couch, love-seat, 2 chairs, a painting, mirror, lamp, carpet and wall hanging.) I was quoted $100 for the truck and $80 per hour for the movers. They were suppose to arrive at 2pm and arrived at 6pm -- four hours late. When I phoned Tony to inquire he told they would offer me 10 per cent off of the labour costs. The loading and driving (from Hamilton to Toronto) took a total of 1 hour 50 minutes hours. When they arrived they told my manger it would be $840 before they unloaded. She said that was crazy and she phoned me. They then said $475. I phoned Tony and he told me it was 4 hours plus the truck. I explained that is was currently less than 2 hours and it would only take another 20 minutes to unload (we have a private freight elevator, we are on the second floor and the elevator is located right where the truck was parked). When I tried to explain this to him over the phone of course there was a heated discussion! I was not going to pay for 4 hours, when it was going to be less than 2.5 hours. He then told me there was a 3 hour minimum! I am not sure why he was originally trying to charge me for 4 hours or why his drivers wanted $840. I also had to remind him of the 10 percent discount that he had promised me. My manager took a photo of the inside of the moving truck when they arrived and there were no coverings on any the furniture (all leather) and the painting was wrapped in plastic wrap (thank goodness) but it was just sitting on the top of the back of couch. There was absolutely no respect for the furniture or for our time!!!

8. D

   Dwayne M.

   Source: MoveAdvisor · Oakville, ON

   26 Jul 2021Partial movePaid C$260

   Do not hire

   They had arranged to be at my house on Sunday. They never called, never showed up, and when I called them they said it was my fault because I didn't call and remind them.

9. G

   Gail R.

   Source: MoveAdvisor · Mississauga, ON to Brampton, ON

   24 Apr 2021Partial movePaid C$800

   Do NOT use this moving company!!!!

   The worst moving company ever!! They stole my mothers jewelry! It took two movers 8 hours to move 5-10 pieces of furniture! They were busy trying to find a place to hide all of my mothers jewelry they had stolen. When I voiced my concern to the owner about the amount of time the movers were taking he shouted at me and was extremely unprofessional! The police were involved in this matter. The owner called my personal cell harassing me to remove my review and the police were contacted yet again. I am a teacher and have informed my colleagues NOT to use Gem movers! It was one of the WORST experiences in my life!!!!

   Response from GEMovers

   Sorry to hear that but this is not the truth. Movers were worked hard to move your mother. In the apartment NO SERVICE ELEVATOR was available. That's the reason it took longer to finish the move. Movers were very nice & soft-spoken. In fact, you are the one who called in our office to admire the hard work of movers. In the end, movers gave you the bill you refused to pay the taxes. You got so annoyed that you start cursing two movers. Your allegation is baseless & you never involved any police because you know that you were lying. If something was missing you should definitely be reaching the authorities. It's very surprising to see a member of PCDSB lying online and trying to defame a reputable business. That's what you teach to your students. What a shame to the education system you earned the bread upon. NOTE: In some reviews, you posted $800 service cost in some you are posting $500. You need to sort out which one is true.

10. R

    Richard R.

    Source: MoveAdvisor · Hamilton, ON to Fort Erie, ON

    7 Sep 20204+ bedroomPaid C$2,800

    GEM Movers.

    In my 65 years ( and 21 moves in my life) I have never experienced such unprofessional, lack of effort and disrespect towards our furniture and members of our family. In my opinion the people that showed up to move us were late, rude to my family and found one of the workers looking through one of my drawers he was moving. They held us ransom to load and unload, not agreed on in the contract as one was not produced. If you value your furniture DO NOT move with these imposters.