Golden Gate Relocation LLC

Reviews

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1. P

   Patrick S.

   Source: MoveAdvisor · Cane Valley, KY

   22 Feb 20242-bedroomPaid $3,457

   Great job

   The staff did a great job of keeping me informed about when to expect pickups and deliveries for my move. Adam and his moving crew always let me know how my furniture arrival was going. My time here has been better than I expected!

2. J

   Jenny C.

   Source: MoveAdvisor · Oakland, CA

   17 Jan 20244-bedroomPaid $5,442

   Great Experience

   Golden Gate Relocation is an excellent company. I had an opportunity to use this company to move my things from Elizabeth, North Carolina to Oakland, CA. At first I was worried that they might damage my belongings due to such a long distance. But they proved me wrong and moved my entire belongings without any problems and I was extremely happy with their excellent job. That’s how moving should be done and I recommend this company to anyone who is looking for both local and interstate moving. They’re are an amazing company, please contact them as soon as possible. Thanks again Golden Gate Relocation and keep up the good work.

3. J

   Jeff K.

   Source: MoveAdvisor · Charlottesville, VA to Columbia, MD

   17 Jan 20244+ bedroomPaid $21,000

   Best movers in town!

   They did an amazing job! This is my second time using them. All my items were wrapped and deliver to my house. If anyone is looking for a mover, they are definitely the people to call. Every penny spent was absolutely worth it.

4. J

   Jeffrey A.

   Source: MoveAdvisor · Sadorus, IL to Warner Robins, GA

   8 Dec 20232-bedroomPaid $3,785

   Stellar job

   Theodore and Henry showed up on time and handled themselves in a really professional manner. Thanks to them, what should have been a stressful transition was made incredibly easy. Theodore was jolly and quick, and Henry was skillful in loading my bed set, kitchen appliances and wardrobe. Thank God, nothing damage!

5. G

   Gary W.

   Source: MoveAdvisor · Gales Ferry, CT to Kansas City, KS

   24 Nov 20232-bedroomPaid $4,233

   Well done

   My recent experience with Golden Gate Relocation LLC was phenomenal. Adam from the staff was a breath of fresh air. He attended me as soon as he noticed me entering the office. He was patient, kind and provided immediate assistance with booking. I appreciated how he took the time to explain how the company handled moves, so I understood everything clearly. He also gave me the opportunity to ask questions and addressed them. After booking, he sent over Nelson and William at my place for a quick assessment. They noted down the size of my apartment, amount of things as well as the kind they were. As soon as they were done, they provided me an affordable price quote and also recommended the number of moving vans/trucks and packing supplies required. Then on moving day, they arrived prepared and were professional throughout. All my items were thoroughly packed and loaded securely onto the trucks.

6. A

   Allen N.

   Source: MoveAdvisor · Colorado Springs, CO to Columbus, GA

   9 Nov 20232-bedroomPaid $4,526

   Pleasant experience

   I was thrilled to escape the bitter cold and start anew in the sunshine, and this team made my move incredibly smooth. When I contacted them, the individual on the line asked precise questions and provided a fair quote later. They dispatched a team of three and a large van. My house had numerous items I didn't want to take with me, and the crew helped me determine which charity to donate them to. The items I did want to take were expertly packed and carefully loaded onto the van. We set a delivery date for eight days after the move, and they delivered on time. I was impressed by the movers' skills and professionalism. Great communication and a smooth moving process. We couldn't be happier with their service. I've never had such a pleasant experience with a moving company before.

7. J

   Jana T.

   Source: MoveAdvisor · Callahan, FL

   3 Dec 20231-bedroomPaid $6,000

   Look elsewhere

   The onboarding experience is great. Unfortunately everything else is severely lacking. Poor communication on pick up, wrapping great and loading seemed adequate. From there, completely downhill. No communication to where I had to call to check on delivery. Upon delivery, there was extreme neglect. Boxes missing, furniture damaged and loaded into truck were it clearly going to be damaged. No blankets on furniture and tears in Leather couches. Our boxes marked fragile were all (yes all) crushed. Many of our boxes had been opened and gone through. Many boxes had holes in them and re-taped. Even our Dooley was Lost with a note attached to a replacement dolly that was not even remotely close to the one lost. They also attempted to deliver something that was not ours (a shirt press) and had to explain several times it wasn’t ours before they put it back in the truck. A table had been dropped several times and the leg was literally broken off. If you have sentimental value to anything you give this mover. Either find another company or buy the insurance. We are so disappointed and seeking legal action at this point. Beware!

8. L

   Luka L.

   Source: MoveAdvisor · Hayward, CA to Lewisville, TX

   15 Sep 20251-bedroomPaid $7,800

   Please Walk Away

   Please please please go with other moving company. A lot of damages, our sofa, rugs, mattress and many other items were carelessly dragged on the wet ground, computer screen they packed arrived broken along with many other furniture pieces, and the claim process is impossible. The quote was way off too, and I’m talking about the final volume was not that far off from the original quoted volume, but the final cost is more than double what they quoted. Whitney Baker at Golden Gate Relocation is the worst customer service person we’ve ever encountered in our lives so far. Many things are wrong with this company, too many to write down, please trust us and walk away from this company.

9. D

   Diane S.

   Source: MoveAdvisor · Alameda, CA to Winston Salem, NC

   12 Jan 20253-bedroomPaid $5,900

   Lack of normal expected packing behavior

   Do not use this company to pack your belongings. I was told items would be wrapped with paper and tv boxes uses (for our large curved monitor). Neither was true. I have pictures to show their deficient packing. When my items were delivered (my photo albums dangling out the door of the truck), I was only offered the chance to use their complaint service which is a clunky, time-consuming website. After cataloguing all the damage- including our broken monitor (which is an $800 item) we were offered $74 if we signed a release that would gag us from telling this story. We did not sign. Some items were lost with no apparent effort to find them. Research your moving company. And don't use this one. Really, a 12 year old child would understand how to pack better than these people. Secondary issue was the local lead on this side of the country tried to charge me an additional $1000 for the delivery but I had read the contract and rebutted his fabricated excuse and got my belongings- as damaged as they were. Others may not know to read the contract and be informed. Beware!

10. D

    David R.

    Source: MoveAdvisor · San Marcos, CA to Omaha, NE

    9 Sep 20242-bedroomPaid $9,500

    THE WORST POSSIBLE

    Do NOT trust any positive reviews for Golden Gate Relocation. They are the scum of the earth. I hired them based off positive reviews and a recommendation from a Facebook group to move my my mom from San Diego to Omaha in Feb of 23 shortly after my dad passed away. The estimator, Brian Bober, would never come out to the house to give us a proper estimate, always insisting on doing a zoom call. We did 2 zoom calls, once when we signed up and again less than a week from pickup. My mom changed her mind about what she was moving so he adjusted the estimate and it was only a few hundred dollars. The driver showed up on the scheduled day and threw a fit that we were grossly under the amount of volume she had to load up. It went from $5500 to $14,000. I was furious, but I had no choice other than to negotiate with them. Movers leaving CA were backed up for weeks if not months and everything my mom had was boxed and ready to go. Her lease was expiring and she had no where to go. I got them down to $9500 and signed a new deal. They were supposed to deliver her items around 3 weeks later, and when I called to confirm three days before, the truck was still in CA. IT HADN'T EVEN LEFT YET. Per the terms of the agreement, we had to pay them by Zelle before the delivery, should have been a red flag but a lot of companies at the time were requiring it. They were 3 weeks late delivering her things and did not give a shit. Then, when the truck finally showed up, they couldn't get the truck into the apartment parking lot even though I told them about it. It took 3 hours to get a smaller truck there, so they unloaded the semi into the box truck and took the box truck to the front door. There were so many things broken or missing it was unreal. My mom was devastated, and still is. We filed a claim and they offered $.60per pound for items lost or damaged. It was offensive and insulting. We filed in small claims court for damages but they are a scam company and we have not been able to serve them yet. STAY AWAY!!!