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Recent reviews

L
15 Sep 2025 · MoveAdvisor
1.0 out of 51.0
Please please please go with other moving company. A lot of damages, our sofa, rugs, mattress and many other items were carelessly dragged on the wet ground, computer screen they packed arrived broken along with many other furniture pieces, and the claim process is impossible. The quote was way off too, and I’m talking about the final volume was not that far off from the original quoted volume, but the final cost is more than double what they quoted. Whitney Baker at Golden Gate Relocation is the worst customer service person we’ve ever encountered in our lives so far. Many things are wrong with this company, too many to write down, please trust us and walk away from this company.
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D
12 Jan 2025 · MoveAdvisor
1.0 out of 51.0
Do not use this company to pack your belongings. I was told items would be wrapped with paper and tv boxes uses (for our large curved monitor). Neither was true. I have pictures to show their deficient packing. When my items were delivered (my photo albums dangling out the door of the truck), I was only offered the chance to use their complaint service which is a clunky, time-consuming website. After cataloguing all the damage- including our broken monitor (which is an $800 item) we were offered $74 if we signed a release that would gag us from telling this story. We did not sign. Some items were lost with no apparent effort to find them. Research your moving company. And don't use this one. Really, a 12 year old child would understand how to pack better than these people. Secondary issue was the local lead on this side of the country tried to charge me an additional $1000 for the delivery but I had read the contract and rebutted his fabricated excuse and got my belongings- as damaged as they were. Others may not know to read the contract and be informed. Beware!
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D
9 Sep 2024 · MoveAdvisor
1.0 out of 51.0
Do NOT trust any positive reviews for Golden Gate Relocation. They are the scum of the earth. I hired them based off positive reviews and a recommendation from a Facebook group to move my my mom from San Diego to Omaha in Feb of 23 shortly after my dad passed away. The estimator, Brian Bober, would never come out to the house to give us a proper estimate, always insisting on doing a zoom call. We did 2 zoom calls, once when we signed up and again less than a week from pickup. My mom changed her mind about what she was moving so he adjusted the estimate and it was only a few hundred dollars. The driver showed up on the scheduled day and threw a fit that we were grossly under the amount of volume she had to load up. It went from $5500 to $14,000. I was furious, but I had no choice other than to negotiate with them. Movers leaving CA were backed up for weeks if not months and everything my mom had was boxed and ready to go. Her lease was expiring and she had no where to go. I got them down to $9500 and signed a new deal. They were supposed to deliver her items around 3 weeks later, and when I called to confirm three days before, the truck was still in CA. IT HADN'T EVEN LEFT YET. Per the terms of the agreement, we had to pay them by Zelle before the delivery, should have been a red flag but a lot of companies at the time were requiring it. They were 3 weeks late delivering her things and did not give a shit. Then, when the truck finally showed up, they couldn't get the truck into the apartment parking lot even though I told them about it. It took 3 hours to get a smaller truck there, so they unloaded the semi into the box truck and took the box truck to the front door. There were so many things broken or missing it was unreal. My mom was devastated, and still is. We filed a claim and they offered $.60per pound for items lost or damaged. It was offensive and insulting. We filed in small claims court for damages but they are a scam company and we have not been able to serve them yet. STAY AWAY!!!
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A
15 Aug 2024 · MoveAdvisor
1.0 out of 51.0
This company is being sued in a class action lawsuit and is the worst moving company I’ve ever worked with. I personally have autism and am severely disabled. The company took advantage of my disability. They filled out paperwork on my behalf and without my permission and refused to offer me the insurance options I was asking for multiple times both in person and over the phone. They intentionally didn’t deliver the heaviest items from my move. They strung me along for months and were almost impossible to reach before telling me they couldn’t find my items. When they are charging you for your move by weight and then specifically don’t deliver the heaviest items from the move it demonstrates a clear and intentional breach of the services they were contracted to do. I tried to communicate with the movers that they needed to disassemble a table and they refused to do what I was saying and instead wrapped the glass table in bubble wrap and then placed heavy items on top of it and smashed it into pieces. This company has violated my ADA rights and steamrolled over my ability to communicate and has demonstrated an extreme amount of negligence.
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B
25 Jul 2024 · MoveAdvisor
1.0 out of 51.0
There should be an option for zero stars. This company dropped off our items and over half the boxes were completely damaged, smashed in, or flattened like they tossed and piled on. Multiple Damages in those boxes. Also, gave them a bike to pack and when I got it back, the frame was bent, parts broken, and the wheels off. When the movers dropped off, they couldn't leave fast enough. I called the driver realizing one prominent box was missing. He then refused to turn around and told me next time this happened he would just say he didn't have it and then proceed to leave it on the side of the road. I had to go meet him in the next town north of me to retrieve it from him. After that settled, I received no emails back from my point of contact at the GGR until 3 days later when another rep called me and essentially offered no help, but to fill a claim for 60 cents on the pound. This company will actively make it seem like a good deal, but in reality they are actively scamming people and not moving this efficiently or safely in a timely manner. Do not, I repeat, do not give this company business
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