Graceful Moving Group

Reviews

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1. K

   Karyn H.

   Source: MoveAdvisor · Medford, OR

   30 Dec 2024Partial movePaid $1,226

   LOST All MY DEPOSIT

   Paid my deposit after first estimate as demanded to set a move date. The price then soared. They state my deposit is non refundable. I used another company. They say I can use the deposit on my next move if it is within 2 years. Lost $1225.60

2. C

   Carey T.

   Source: MoveAdvisor · Smithfield, RI to Mount Dora, FL

   1 Aug 20233-bedroomPaid $6,000

   Belongings Held Hostage

   My items are being held hostage by the moving company and have been with them for months. I have left multiple messages and have only received one phone call but no follow ups. After arriving more than 6 hours late at 10PM they informed me that how you had told me to leave everything was not correct. They packed up my belongings and then called the next day and told me the charge would be almost double what I was quoted. This is illegal and not compliant with FMCSA regulations. They will not deliver my items… This means not only have lost all of furniture but I have also lost all of my personal belongings, my children's drawings and family photos. Please assist.

3. K

   Kristen B.

   Source: MoveAdvisor · Arlington, TX to Tacoma, WA

   18 Jul 2023StudioPaid $4,200

   Do Not Use

   PLEASE DO NOT USE THIS MOVING COMPANY. They gave me a quote of $2083.00 for 200 cubic feet. I told them everything I was shipping and then when the actual moving company got here after loading my belongings the price doubled to $4100.00 because they said it was 450 cubic feet for the same things I was quoted my Graceful. I called Graceful they kept ignoring me then said they worked with the moving company and they got it down to 350 cubic feet which meant with the 893 I paid Graceful and the 2100 I gave the moving company I should have been paid in full. NOPE it took over 30 days to get my stuff moved and I couldn’t get a new contract for the 350 cubic feet. So the moving company took my stuff to Las Vegas dropped it off to another moving company and said I owed 985 upon delivery. Graceful did nothing to help me and could not get my money back. I am filing a complaint with the DOT because they are a SCAM. Call a reputable moving company and don’t go through a third party. If you want proof reach out to me at kristenscott14@gmail.com I have emails and call logs they are not here to help you

4. L

   Linda R.

   Source: MoveAdvisor · Tucson, AZ to Jacksonville, FL

   22 Apr 20234-bedroomPaid $24,000

   CON AGENCY

   DON'T call these guys!!! Call an actual moving comp (Northamerican, etc) These guys work with bad moving agencies that steal, damage, destroy, and lose your belongings. They jack up the cost at the pickup. If you don't opt for the replacement value, they will steal and sale your stuff. There is a video out of the cops arresting 5 of them for stealing and trying to sell the stuff. They quoted me but jacked it up at time of pickup. They are predators stealing either your money or you household goods, or both.

5. C

   Cheryl R.

   Source: MoveAdvisor · Bethesda, MD to Los Angeles, CA

   21 Jan 2023Partial movePaid $2,000

   Bad con company

   Don't use this Broker!! Bait and Switch using subcontracted unreliable Movers. Costs increase after they get your initial deposit. They do not have responsibility for the actual Movers who extort additional money for square footage estimates and other items at pick up and delivery.

6. D

   Donald M.

   Source: MoveAdvisor · Palmerton, PA

   18 Jan 20231-bedroomPaid $2,400

   really bad in every possible way

   They charged four times the estimate and held my furniture hostage until they got paid. I took clear pictures of everything that was to be moved. When they delivered, a tool chest on wheels was missing. I called and called with no response. I moved from Florida to Pennsylvania. Stay away from these crooks.

7. S

   Sharon P.

   Source: MoveAdvisor · York, PA to Orangeburg, SC

   12 Jan 20232-bedroomPaid $12,000

   Terrible Services

   The moving company brokered the load out, so that's 1st bad thing. The move was 10/12/22 and we didn't receive our furniture til 11/03/22. We went through our items today and found 5 items broken/damaged. The 1st time booking the estimate was changed because I needed to add more items. I found out that they use Ikea furniture to estimate your items. They don't send anyone to view your items so our final bill went from over $6k to almost $12k for a truck that couldn't hold all our items. Company is a scam don't use them.

8. J

   Jerred C.

   Source: MoveAdvisor · Flint, MI to Lady Lake, FL

   5 Dec 20221-bedroomPaid $2,380

   Move

   This company is a scam ruined all my stuff stole my tool box and tools also isn’t insured they sell you insurance but they dnt really have any what a joke 90 days of back and forth emails no one does anything dnt answer the phone stay away from this place

9. R

   Regina T.

   Source: MoveAdvisor · Richmond, TX to Kalamazoo, MI

   6 Nov 20222-bedroomPaid $1,800

   They are liers and scammers

   This company is a huge scam. Once you pay your deposit they disappear. Kyle was my contact and he has ccompletely disappeared. All you get is his vm. If you call the company no one answers. Don't believe the price because it will change. I was charged for stuff when the movers come. And I still don't have my stuff. All they day is its in the warehouse. Stay clear of this company.

10. E

    Edgar N.

    Source: MoveAdvisor · Clovis, CA to Wheeling, IL

    31 Oct 20222-bedroomPaid $5,900

    Scammers

    Awful company, they will give you a low estimate of the move to secure the deposit but if you read the fine print a lot of additional costs that you will incur once your assigned moving company arrives, at the end the total cost is two or three times the original estimate Once they have your deposit, they practically disappear and you are on your own dealing with the shady moving company they subcontract, Graceful Moving Company and the employees are dishonest and useless, they don’t even pick up the phone if they recognize your number (I called from another number, and they picked immediately) In the end, they couldn’t even provide the final invoice, even if the original contract was with them, not the moving company, when they couldn’t get it, they just texted me back with the moving company number Anyway, a great example of their scamming ways is to compare the reviews in google and in other pages, 5 stars in google, all new reviews vs the reality in other places