GroveStars Moving

Reviews

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1. D

   Douglas

   Source: MoveAdvisor

   26 Jul 2015Paid $500

   100% Recommended!

   I am very satisfied with this company.  They were quick, competent, and professional. Start of the move was on-time and the crew worked  really hard and efficiently to pack in their van everything from our old big house and unload into a much smaller house.  They also took exceptionally care of the furniture and the walls of the houses to avoid damage. Very well done. Thank you, guys!

   Response from GroveStars Moving

   Thank you for taking the time to share your experience and great rate we have provided, it was really a thoughtful feedback. I am humbly honored that you have entrusted us your belongings and furniture. It's our goal to treat your belongings with great care because nothing makes us happier than knowing that our clients are happy with the service we have provided.

2. B

   Bennett

   Source: MoveAdvisor

   24 Jul 2015Paid $400

   Highly recommend!!

   The guys were super helpful and made what is usually a horrible task seem easy.  I hope not to move any time soon but when that time comes around  again,  I  will definitely  be  calling  GroveStars Moving.   Very  careful  with  my  valuable  furniture  and  other  stuff.  Highly recommend!

   Response from GroveStars Moving

   Thank you Bennett! We appreciate your business. Our company will be more than happy to provide our services to you in a future.

3. V

   Vitaliy

   Source: MoveAdvisor

   14 Jul 2015Paid $700

   A good mocong company to deal with.

   The moving crew were very experienced, efficient, and nice to work with. This all makes it   a very  pleasant experience. I am very satisfied with this company.  Start of the move was on-time and the crew worked  really hard and efficiently to pack in their van everything from our old big house and unload into a much smaller house.  They also took exceptionally care of the furniture and the walls of the houses to avoid damage. Very well done. Thank you, guys!

   Response from GroveStars Moving

   We are glad to know that you were more than satisfied with our moving service. Please let us know as soon as you need to move again or maybe you would like to refer us to your family and friends. Thank you so much for your feedback.

4. O

   Olga

   Source: MoveAdvisor

   7 Nov 2015Paid $3,510

   Professionals.

   Had a great experience with these guys! My move turned up to be stress-free and professionally done. All my furniture was packed as it was factory wrapped. Great management and customers service. I have used their onsite estimate service and my final bill had no surprises. I was explained from the very beginning that my furniture needed to be packed to secure it. I was notified about packing prices and cost for extra material. (Need to mention, that they use professional high quality packing supplies). As we were moving from state to state, I was worried about a lot of things, but they have a great customers service and all my questions were answered in a proper way. Recommend to everybody!

   Response from GroveStars Moving

   We are glad to know that you were more than satisfied with our moving service. Please let us know as soon as you need to move again or maybe you would like to refer us to your family and friends. Thank you so much for your feedback.

5. R

   Ryan S.

   Source: MoveAdvisor · San Jose, CA

   14 Jan 20212-bedroomPaid $7,270

   Poor Communication, Terrible Execution, Impossible Claims Process

   This company is bad in the worst kind of way. To start off, they do an awesome job getting your business. They were very responsive and actively called me. On the calls they told me whatever I wanted to hear and agreed to everything I asked to get me under contract. Once the documents were signed, the tune changed greatly. I could not get a hold of anyone via phone or email. I needed to get confirmation as to when they were going to pick everything up. When they showed up, the moving crew refused to take 2 specific items which were highlighted in my contract as exceptions. Since I was moving across the country, I had to pack these into an already full vehicle making the trip uncomfortable. Once I arrived at my new destination, they were unable to tell me when they could bring my belongings. Once they gave me a "timeline," it was not delivered within the timeline. Finally, on the day of delivery, they should up with an overpacked new truck with many damages and missing items. They left the home dirty and did not take packing material. When it came to filing the claim, they made the process so difficult and technical friendly, it would be beyond frustrating for most. I believe this to be with malicious intent to deter individuals. In reading other reviews, you can see a simple result. Best American Movers uses MovingClaims.Net to process claims. They only give you 10MB to upload pictures, which means, if they damage a lot of things, you will not be able to submit all of them. I created a link to a shared folder to resolve their issue and this was not good enough for them because it could be spam. I then compressed them and sent via email in a zip file, they said they can't open it because it could be spam. Because sending 1 email with all the pictures would create a link (which they would call spam), I sent them a separate email for each image, they said their email software didn't accept multiple emails that looked similar because it was categorized as spam. I then sent only a couple of emails with the max allowable number of images without creating a link, they said they could only use 1 email. Start to finish, I cannot believe this company continues to be in business. I hope this finds many viewers, so you can avoid what I endured over several months. One thing is very very clear, if you choose to not heed my advice, you should 1000% pay for extra insurance coverage because your valuables will go missing and others will arrive damaged.

6. S

   Selvaraj P.

   Source: MoveAdvisor · Fremont, CA to Austin, TX

   10 Dec 20202-bedroomPaid $3,500

   Worst moving company

   They go with name best American movers. They have sales person Chris, customer rep Lisa and another very rude lady Pauline. They picked my items from California on Nov 12. It is supposed to be delivered on 1 st week of December. I called them 100 times or more. The response I got is my items are still there in California and not boarded on truck to move to Texas. Pauline has never spoken after talking once last week and stopped reposing to text messages . Customer Rep has no idea on what is going in office, Every she says sorry and no updates yet from California. Chris is a big lier and the says the has no control on higher management, who is pauline. All together , this company is running in multiple names and giving false promises and playing with people . I wish I give some negative numbers to rate them.

7. E

   Emily

   Source: MoveAdvisor · Rock Hill, SC to Charlotte, NC

   4 May 20183-bedroomPaid $1,200

   Will never recommend or use again.

   They may be good for moving and not anything else, but there is no way I will ever use them again and would recommend that you pack for yourself if you feel the need to use them. I paid the extra for the "white" glove service. Which was supposed to include wrapping, packing, moving, and furniture setup. What I got was boxing, not wrapping and packing. The boxes were not marked and I had no idea what I would find when I opened a box. And even if I was ok with that, I was not ok with my electronics just thrown in a box. Nor was I ok, with my work desk being taken apart and not put back together or a bookcase place on top of a file cabinet in my new home. I attempted to contact the company and file a complaint and what I got was "So what do you want us to do, I am on a call with a customer." They were great up until the day of the move.

8. O

   Omar T.

   Source: MoveAdvisor · Lithia, FL to Aurora, CO

   26 Aug 20173-bedroomPaid $7,700

   You loose your valuable items and damage the rest.

   Worst company ever used. Final price was double quoted ones. From $3600, I ended paying $700!! They also lie about using their own trucks and staff. Their staff pick valuable things and steal it. In this way, I lost a king size mattress, TV, toolbox etc. Rest of items arrived in bad shape and damaged missing parts for assembly. If you want to ripped off and loose your valuables the use them!

9. F

   Frustrated

   Source: MoveAdvisor

   8 Jul 2016Paid $2,200

   Terrible Experience! I do Not Recommend!

   I moved about 600 miles to my new home with this company. I read great reviews and chose this company. BUT myy shipment arrived 1 week later than the date I was given, my memory foam bed was WET, smelled disgusting, and I had to later throw it away, the movers completely destroyed my real wood dresser, and 2 boxes are still missing. I highly recommend that you choose a different company!!