14 Jan 2021 · MoveAdvisor
1.0 out of 51.0
This company is bad in the worst kind of way. To start off, they do an awesome job getting your business. They were very responsive and actively called me. On the calls they told me whatever I wanted to hear and agreed to everything I asked to get me under contract. Once the documents were signed, the tune changed greatly. I could not get a hold of anyone via phone or email. I needed to get confirmation as to when they were going to pick everything up. When they showed up, the moving crew refused to take 2 specific items which were highlighted in my contract as exceptions. Since I was moving across the country, I had to pack these into an already full vehicle making the trip uncomfortable. Once I arrived at my new destination, they were unable to tell me when they could bring my belongings. Once they gave me a "timeline," it was not delivered within the timeline. Finally, on the day of delivery, they should up with an overpacked new truck with many damages and missing items. They left the home dirty and did not take packing material. When it came to filing the claim, they made the process so difficult and technical friendly, it would be beyond frustrating for most. I believe this to be with malicious intent to deter individuals. In reading other reviews, you can see a simple result. Best American Movers uses MovingClaims.Net to process claims. They only give you 10MB to upload pictures, which means, if they damage a lot of things, you will not be able to submit all of them. I created a link to a shared folder to resolve their issue and this was not good enough for them because it could be spam. I then compressed them and sent via email in a zip file, they said they can't open it because it could be spam. Because sending 1 email with all the pictures would create a link (which they would call spam), I sent them a separate email for each image, they said their email software didn't accept multiple emails that looked similar because it was categorized as spam. I then sent only a couple of emails with the max allowable number of images without creating a link, they said they could only use 1 email. Start to finish, I cannot believe this company continues to be in business. I hope this finds many viewers, so you can avoid what I endured over several months. One thing is very very clear, if you choose to not heed my advice, you should 1000% pay for extra insurance coverage because your valuables will go missing and others will arrive damaged.
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