Helpful Movers

Reviews

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1. C

   Camilla H.

   Source: RemovalReviews · London, UK

   1 Feb 20211-bedroomPaid £650

   London Move

   Efficient polite guys, everything went very smoothly - thank you! Providing the boxes a week early was very helpful.

2. D

   Dan S.

   Source: RemovalReviews · Mitcham, UK

   11 Jun 20221-bedroomPaid £180

   Total disappointment

   I booked 2 men for 2 hours for moving 1 bedroom to an address that was 2 mins drive. I didn't have any large items apart from a couch which was dismantled already, boxes and a computer desk. From the beginning they complained that they were not going to be able to make it within 2 hours and that they didn't know the flats were located on the 3rd floor (although this was communicated in writing to the person that took the booking). The driver was spending more time pretending to arrange stuff in the van (for loading and then for unloading) than actually doing work. Both men were constantly asking for assistance with carrying (from me and my friend who was helping as well). In the end, me and my friend ended up, most probably, doing more work than "helpful movers" to make sure that they won't overcharge. I did complain to the person who made the booking, who said that he's going to investigate, but he never came back to me. Overall bad attitude, unprofessional (they were asking personal questions - like reason for moving, how much will the rent be etc.), carrying things half way, slow, lazy, defiant, not listening to instructions. Worst £180 spent...

3. W

   With H.

   Source: RemovalReviews · London, UK

   24 Apr 20221-bedroomPaid £1,500

   Don’t use

   They appear to actually contract out the removal service itself to independent movers. The video survey hopelessly under-specced our move and it took then much longer than it should have. We had two vans and three people. The first van and team of two was great, the other one much less so. Some items were scratched/damaged in the move. All in all, don’t use this firm - there are better ones out there.

4. K

   Keri C.

   Source: RemovalReviews

   4 May 20234+ bedroomPaid £1,850

   DO NOT USE!! BE WARNED

   These guys use contractors that have no connection to the main admin desk you speak to - They stole from us and also charged us extra packing charges on the day. Please stay away from this company. I called them when I realised my diamonds were missing and they just said 'well we told you not to leave jewellery around'!!! its actually unreal the service we received.

5. S

   Stephane C.

   Source: RemovalReviews · London, UK

   15 Sep 20223-bedroomPaid £1,685

   Nightmarish experience

   I booked these guys to help pack and move into my new home. It was a last minute move and I've got a 1 year old baby and 2 year old toddler, so not that much chance to prepare on my side. The service I received was absolutely terrible, really shockingly bad. When they showed up they were a bit curt and rude, but I paid no notice at first, as I hadn't booked them for their conversation. The packing was disastrous. None of the big furniture items were wrapped/protected. Drawers and doors weren't secured. Items, including clearly fragile items and open containers, were just thrown into boxes. At first I thought they were just incompetent, but it got to the point where I think it was actually malicious. Furniture was repeatedly banged and dropped causing damage to the items and the property. They were that bad that one of them actually managed to seriously hurt himself. When it came to the actual move, it transpired that they had actually missed an entire room (the kitchen, not some hidden cupboard). They were already way behind on schedule, and they had already caused so much damage that I decided to deal with the kitchen myself and let them crack on. It took them more than 2 hours to make the 30 minutes journey. The unloading was equally as chaotic with stuff being bashed and dropped, and they repeatedly ignored requests to put boxes in specific rooms, choosing instead the nearest ones. They were extremely unprofessional, asking lots of personal questions and having a really long winded chat with someone that they bumped into off the street. All in all an appalling dreadful experience that I wouldn't wish on my worst enemy. Really heartbreaking to see your stuff being so badly mishandled.

6. G

   Gesa T.

   Source: RemovalReviews

   26 Jul 20222-bedroomPaid £750

   House move London - very poor service

   We used Helpful Movers to move a 2 bedroom flat to our new house. During the day the van broke, so we had to wait hours for a solution. Eventually we bought starting cables ourselves to get going. Also the amount was wrongly estimated so we had to drive twice, for which they wanted to charge us a lot. During the move our antique table got severely damaged. 6 weeks later we are still awaiting a response from Helpful Movers to get this solved. The moving men were helpful, but all contractors working for different companies or doing other jobs. Really unprofessional overall. Next time I would pay a little more to get a reliable service.

   Response from Helpful Movers

   Thank you very much for the review, we are sorry to hear this that van was break down on the day of move as its out of our control as its technical issue and then fixed by RAC. We done the job regardless of time with no extra charges. We wish you all the best for new home.

7. D

   Derek E.

   Source: RemovalReviews · Lower Kingswood, UK

   5 Jan 20223-bedroomPaid £900

   House move

   Would not recommend this company ,second van one hour late ,one of our packed boxes got lost ,then one of the vans broke down in our driveway ,they didn’t care about our carpets,and didn’t put everything where we wanted it to go ,and now won’t reply to my email about my lost box.

   Response from Helpful Movers

   Thank you for using Helpful Movers services. we did try our best to arrive at time due to traffic might be the other van was late.As your moving to property was on hill and one of the van Clutch gone and this is out of our control, we did use carpet protector so nothing was mentioned during the move. And regarding the box missing you confirmed us you did check all the vans once unloaded so nothing was left in the van so there is no way if the box was in the van and you did check the van and we did second check once the vans arrived nothing was found. Still we are very happy you used our services and we wish you all the best for the new home.

8. I

   Imogen G.

   Source: RemovalReviews

   8 Nov 20212-bedroomPaid £250

   Do not use - Awful Moving Experience

   Movers arrived 1 hour 35 minutes late in a van which they could not open, they were so disorganised I missed my flat check in. Ended up moving furniture with them to speed up. The boss Yassif then threatned not to leave my house if I did not pay the qouted amount. I wanted to negotiate due to the awful customer service and the equipment noted on the original quote (unloading trolleys) were never in the van. Yassif and Madi were threatening and did not listen to me over the phone. Avoid at all costs.

   Response from Helpful Movers

   Thank you for taking time to leave a review we really appreciate your comments. Let me tell everyone what happened on that day, Movers were around 15 minutes late due to traffic on the road, this is funny comment our driver is doing moves every day and driving the vans and you said they cannot open the van. No one asked you to help but if you did that is apricated. We offered you £85 discount due to the late arrival and to compensate the waiting. You refused to pay the whole job payment and said I don’t want to pay which means you were really trying to not pay anything on the job we had done for you, even taking £85 discount you did not paid the remaining payment until next day. That was not acceptable by our company based on our terms and condition you must clear the payment before unloading or before we leave your property. I think this is simple that you are moving house and you know you must pay moving team and then you don’t want to pay and trying different excuses to keep the moving company payment which is really breach of contract and you are taking advantage of our politeness. We still wish you best of luck for you new home.

9. P

   Paul S.

   Source: RemovalReviews · Haywards Heath, UK

   2 Jul 20213-bedroomPaid £2,050

   Don’t take responsibility for misquoting you

   Helpful Movers quoted me for a 5.5 tonne truck. On moving day we were then told our BBQ and wardrobe would not fit in, and we would need to pay £750 for a second van. The 5.5 tonne truck quote came from the MD of the company visiting my property and making this assessment based on the furniture we had. After he made that assessment, we actually threw out a large number of items we didn’t need anymore including chairs and drawers, but still the truck wasn’t large enough on moving day. The company also provided us two workers when quoting three, and they did not have the equipment quoted such as piano dollys etc. I have tried to request a partial refund to cover the cost of the items, but have been told no. They have told me “unexpected items” were at our household, but despite me asking several times they have not been able to confirm what they are. PLEASE AVOID AT ALL COSTS

   Response from Helpful Movers

   Thank you for your review and using our services. As per our surveyor report we agreed to provide you a quote with 5.5-ton van. As you mentioned that you did through a lot of items and still things did not fit in the van because you told our surveyor that you will be taking only few items and you was not sure yourself what you want to move, on the day of move you added more thing which means volume increase and we told you if you want us to take these items then of course 2nd van is require and we have the fuel, staff, and van things to be paid so we did charge you base on the 2nd van . All our vans are fully equipped We really appreciate you took time to write a review and we wish you all the best for you New home.

10. S

    Stefano P.

    Source: RemovalReviews

    4 Mar 20211-bedroomPaid £275

    Unprofessional

    Unfortunately, I had terrible experience with them. In the quote I had received there was clearly written that the guys would have removal's equipment (navigation, trolley, piano dolly) and item protection. Nothing of that was in place, the guys had to move all our boxes by hand one by one, slowing down the entire moving. Moreover, our furniture were not protected and, as result, they scratched and damaged some of them. When I complaint about that, sharing clear pictures, the answer I was given was 'it's just a scratch', apparently in their way of working having a scratched cabinet in the living room is normal. Also, when my TV stand was brought in the new house, I noticed some footprint on it, which means they walked on it. After the very first complaint they started to ignore me completely. In addition, I was told they would have wore PPE and covered their shoes or floor to protect the carpet, they did not have any PPE and I had to complaint over the phone to make sure they would have covered the carpet in the new house. As said, no equipment at all, which slowed down the entire moving. If you are looking for a very professional service, avoid this Company at all cost, especially if you don't want to have your furniture scratched and damaged, or if you don't want someone walking on them.

    Response from Helpful Movers

    Thank you for your business, we are really not agreed as per your request we did sent all the right equipment and nothing was damage, the cabinet was already scratch and our team took picture before move and we are aware of it.so there is actually nothing wrong with the TV unit so we can not say they stand on it and damaged and I am even not sure they stand on it as it is glass so they do not want to break things intentionally. Regarding the PPE they used all the PPE . We wish you all the best and stay safe