High Priority Movers

Reviews

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1. S

   Sofia M.

   Source: MoveAdvisor · Frenchburg, KY to East Andover, NH

   9 May 20222-bedroomPaid $4,851

   Nice job

   My recent move to High Priority Movers was a great experience. They helped me with a smooth transition. They are punctual and very hardworking. Also, special thanks to Max for coordinating everything perfectly. Thank you!!

2. M

   Maya L.

   Source: MoveAdvisor · Phoenix, AZ to Boston, MA

   17 Feb 20211-bedroomPaid $2,000

   Shady business practice

   They called me to quote me for my move, never once explaining that they are not a moving company, but a moving broker. The rep preached that other companies would try and take advantage of me, but him not being upfront and honest about the type of business they're running was contradictory to say the least. The representative will sweet-talk you because it's their job, lock you into a large deposit on a contract, and won't even tell you what moving company you're booked with unless you ask. They booked us with a company that had awful reviews, but the rep said they "don't go by reviews". If you read the fine print in the contract, you'll see that if you have a problem with the moving company, you need to take it up with them and that it isn't the broker's fault. The arbitration process can be annoying and lengthy; it's best to just go with trusted, reputable movers even if they're more expensive. I added the second image to show that while they called themselves General Moving & Storage in their contract, their DOT number sent me to High Priority Movers LLC, so I'm sharing my review here.

3. E

   Erin B.

   Source: MoveAdvisor · Augusta, GA to Pensacola, FL

   21 May 20222-bedroomPaid $2,037

   DO NOT USE unless you want to sue!!!

   I want to give this place ZERO stars!!! DO NOT USE THIS COMPANY!!! They absolutely cheated me out of my money!!! The initial person who did my estimate left off important items from my inventory, they didn’t reserve enough space for the items on my inventory, they sent one mover to pick everything up and he upcharged me to utilize extra space on the truck for items that he said were not included on my inventory but actually were (i.e. he said my bed frames were on the inventory but not my mattresses), I called customer service and she and the mover argued about the space (she said he wasn’t giving the quoted about and/or packing it wrong and he yelled at her about not knowing her cubic footage), they took over 3 weeks to deliver when they intia said 7 days max and I called 3 times about delivery and they literally gave me a different time frame each time, and when the mover showed up he tol me didn’t know how to assemble anything, so a guy from my neighbor helpEd assemble one bed, AND some of my furniture and an appliance was damaged. The only thing that makes matters worse is the person in “upper management “ I spoke with was extremely rude. The service is GARBAGE!!!

4. H

   Hector F.

   Source: MoveAdvisor · Midvale, UT

   18 Feb 20221-bedroomPaid $7,000

   Stay away from them

   Bait and switch. Give really bad estimates and day of move goes up 2500 more even though you give detailed inventory they will jack up price day of move with no chance of refund. Stay away from these crooks. Better to go direct and not a broker. Trust the bad reviews..salesperson will try and tell you otherwise..trust the reviews and do not go thru them. I regret it and should have gone with my first choice.

5. A

   Abigail B.

   Source: MoveAdvisor · Manassas, VA to Sugarloaf, PA

   7 May 20212-bedroomPaid $3,400

   General Moving and Storage, FL

   This is the worst company I've ever dealt with. First, they are not movers. They are brokers. They will take a large fee and then farm your job out to the lowest bidder. Their salespeople promise you whatever you need. This changes as soon as you are outside the refund window. We ultimately had to hire a second mover to do part of the move that General promised as included in price. Extra $1500. We also ended up with truck rental, labor, storage,and fuel costs of over $2500 moving items ourselves due to their fraud. They assured me that the salesperson who lied to me was fired, but I doubt it. Read the contract carefully. It looks like a single page document, but keep scrolling. They are completely protected from every possible event, and the customer is completely vulnerable. The hauler that they assigned for the remaining part of the move was even worse, if that's possible. They had the wrong pickup window, then told us the following lies in a 24 hour period: Their office staff quit, their truck blew a transmission in Reading PA, their crew was stranded by the side of the road waiting for a rental truck for 36 hours, their (same) truck blew a tire in Hoboken NJ, their roof collapsed, and a family member died. They never showed up. I begged General to assign us a different carrier as it was clear that Lightning Fast Mover NJ had no intention of showing up, but General refused. With only hours left before closing, we had to miss work, move what we could, and discard the rest. Add in the $1200 deposit and this company cost me $5200 not including the value of what I had to dispose of, and they provided no service whatsoever. I will be filing suit against them.

6. S

   Shelley A.

   Source: MoveAdvisor · Midlothian, VA to Supply, NC

   31 Mar 2021Partial movePaid $4,900

   Terrible Experience - NOT Recommended

   This review is for General Moving and Storage/High Priority Movers, 4699 N Federal Hwy, Pompano Beach, FL 33064. 855-547-9440 For our interstate move in March, 2021, we spoke with salesman Cole with “General Moving and Storage,” FL — now “High Priority Movers” according to the BBB. Cole assured a "no surprises" experience and his personal availability by phone should we have any problems. Patently false. Cole’s estimate was $3200. The movers, AFTER packing and loading our belongings on their truck, charged us, surprise, $4900. Cole could not be reached; we never heard from him again. This was a partial move pending our home’s sale; cabinets and closets were already emptied. We showed [NAME EDIT] photos of ALL items to be moved via Zillow. Photos included furniture, a patio set, small/mid-size decorative items, wall hangings/framed art, and a piano. [NAME EDIT] quoted a fee of $150 for the piano and a “partial pack” fee of $400 for the framed art and misc. items. He said we would only be charged for what the movers actually packed. We ended up packing ~80% of the misc. items pre-move. On moving day, South Van Lines, NJ arrived; a driver, [NAME EDIT], and his brother. After a tour of the house, [NAME EDIT] said packing the 8 framed art pictures would cost an extra $500 (!?). AFTER his truck was loaded, Hussein presented paperwork for us to sign with a total fee of $4900 — $1700 MORE than Cole’s quote. This, even though WE had packed most of the misc. items, AND we left the patio furniture set! We signed the paperwork because we had no choice — we had to be out of the house and our stuff was on the truck! After arrival at our destination, [NAME EDIT] said the $150 piano fee was only to load it; it was another $200 to unload it. Upon calling General Moving customer service — repeatedly, for weeks — we heard multiple assurances from [NAME EDIT] and [NAME EDIT] that the matter would be looked into, the extra piano fee was not right, and paperwork would be sent promptly. We ultimately received e-mailed claim information for “lost items”(!?) We also called the moving company, owned by [NAME EDIT]. He claimed he gave us the entire revised estimate before packing — he did NOT — and that the extra $200 piano fee was actually to physically “pack” the piano! The reason for that hidden fee changed. There has been no resolution regarding the low-ball estimate and hidden fees. We were told the owner of General Moving and Storage is [NAME EDIT], but “he doesn’t get on the phone” and customer service has “no contact information for him.” We have filed a complaint with the FL Better Business Bureau. Neither General Moving and Storage nor South Van Lines were forthright with us at virtually any point in our experience. We were the victims of a bait-and-switch. BEWARE!

7. G

   Gopal G.

   Source: MoveAdvisor · Cleveland, OH to Chicago, IL

   8 Nov 20201-bedroomPaid $1,800

   Absolutely the Worst Moving Company EVER

   Even 1 star for this company is too much, that's how bad they are. They ignore phone calls, ignore emails, don't provide any updates regarding drop off, and came a whole 10 days later than what they first told me. The people you call and talk to are absolute liars and all they do is take your money.

8. N

   Natalie T.

   Source: MoveAdvisor · Boston, MA to Seattle, WA

   10 Nov 20191-bedroomPaid $4,000

   I wish there were negative stars.

   I had contacted High Priority Movers about a cross country move, and we talked through the initial information--inventory and dates etc--I thought things would be fine. Within the 72 hr window that the contract allows one to back out with a 15% penalty, I got news that my move had to be three weeks sooner than I expected. In this time I had also read the reviews here, and contacted another service that had the availability I needed (High Priority couldn't get anyone out here in time) and much better reviews. I called High Priority Movers back to cancel as was my right as it was still under the 72 hr timeframe. I spoke to Howard Zimmerman, who was all charm and sweetness when we first spoke and hammered out the details, but as soon as I got a hold of him to cancel it was like a switch was flipped. I never expected the vitriol that Howard threw at me. This man screamed, belittled, and hung up on me as I simply tried to cancel my reservation. I had to call him back 4 different times to try and have him send me the cancelation paperwork detailed in the contract--something he straight up told me didn't exist, despite it written in the contract as being necessary. He demanded I tell him why I was cancelling--and I was honest, I said your reviews are terrible and I'm going with another company. He yelled at me over the phone telling me I was stupid for believing the reviews (oh believe the reviews), that another company would "rape me with fees" and that he wanted to see what "logical calculations went on in my tiny mind". At this point, I'm sobbing openly on the phone with a stranger screaming at me as I try and cancel a service that I had every right to cancel. At the end of all this--with him hanging up on me mid sentence, and me calling back asking to verify that my reservation was canceled--I was finally sent the cancellation paperwork, and told that someone from billing would call me. I did my best to convey just what had gone down on the phone with the kind lady from billing when she called me, but who knows how far that went. So yes, I lost out on 15% of my deposit, but after this experience I'm very glad that I didn't go through with my planned reservation with High Priority Movers. I've yet to find a place to actually let the company know that this happened, as all the posted numbers and emails were ones that Howard Zimmerman had used to contact me. Howard Zimmerman at High Priority Movers made an already stressful and rushed move even more traumatic. This interaction spun me into a panic attack that lasted 2 days, and I wish there was a manager that I could contact and give my feedback to. This wasn't just bad customer service, this wasn't something anyone should have to experience. The moving service I went with ended up being more than half the cost that HPM quoted--and I'll forgive the dented boxes because of the basic human kindness they showed me.

9. E

   Eric W.

   Source: MoveAdvisor · Gosnell, AR to Wheeling, IL

   16 Oct 20193-bedroomPaid $3,200

   Never use this company to move.

   I paid 3200.00 dollars for the worst moving experience in my life. I was given one price, and it changed. My furniture was held for 7 days. My furniture was damaged. I would never in my life use this company ever again. I would advise that no one in the world use this company for moving.

10. R

    Rebecca O.

    Source: MoveAdvisor · Omaha, NE

    4 Oct 20192-bedroomPaid $4,500

    Crooks!

    These people are crooks! They charged me $4500 and most of my furniture was damaged. They also lost my footboard so my bed is unusable. So is my couch cause they lost the legs. They stole my antique desk and my expensive leather chair! Also half my clothes! This is the worst moving company I have ever dealt with! Do not hire these thieves and scoundrels!!