Jensen Movers & Storage, Inc.

Reviews

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1. P

   Peter D.

   Source: MoveAdvisor · Daytona Beach, FL to Saint Louis, MO

   29 Jun 20223-bedroomPaid $27,000

   Doubled the cost of the move and denied they broke several items

   We moved from Fl to MO and went over every aspect of the move. They understood the month or so it would take before we were ready to accept delivery of our belongings and we were provided a quote of approx $13K. Ended up paying them about $27K to move from FL to PA, then PA to MO. They called each one a separate move along with charging for storage. Mind you they were aware of what our plans were when they gave us the quote. We found a couple expensive items damaged from being obviously dropped, they denied everything even though I provided pictures. I do have to say the guys that packed/picked up then delivered our stuff were great, just whoever was handling at the facility and dealing with claims were terrible. They had us over a barrel as they required payment before they would deliver.

   Response from Jensen Movers & Storage, Inc.

   Hello Peter and Charlene, We’re sorry you felt the need to post this review; however, we wanted to point out several inaccuracies and provide further explanation to our response regarding your claim submission. Regarding final payment, you failed to mention the dynamics of your move changed since your quote from September 2021. The $13,000 quote mentioned was for direct shipping from point A to point B, but that changed. Not only did you need a temporary storage-in-transit, but you had to go into a permanent storage situation as you could not take delivery on the original scheduled dates. Our records indicate an estimated cost of services with the revised changes was sent to you on November 4, 2021 in the amount of $32,814.26. The estimated cost was, in fact, substantially higher than your final moving costs of around $27,000. We’re not sure where you misunderstood when we provided information in advance of your move and in writing. Furthermore, you had the option, at any time, to schedule with another mover if you felt uncomfortable with our fees. Prior to scheduling, we supplied a written confirmation for services with terms and conditions involving claims. The items claimed were denied due to (1) mechanical condition unknown of the safe dial and (2) inherent vice. These are common reasons for denial which is universal among relocation companies. Lastly, we provided a good will settlement towards any repair fees, which you did not mention in your review. If you wish to discuss further, please email us at info@jensenmovers.com. • The Jensen Family

2. A

   Art G.

   Source: MoveAdvisor · Schwenksville, PA to Malvern, PA

   4 Apr 20203-bedroomPaid $1,000

   Horrible Experience and Unprofessional.

   I put 1 star because I had to list at least one on the Yelp likert rating scale. If I could provide 0 stars, I would do so. Jensen Movers and Storage promises you expert service but they are a complete scam. They are extremely unprofessional, their quality of work is horrible and they do not honor their commitments. Jensen Movers and Storage is the worst company I’ve ever dealt with. Here are some facts about our business dealings with Jensen Movers and Storage: We provided emails that itemized what we wanted moved to our new home, in advance of the move. We met their team on move day and walked the home with them. We pointed out each item (and it’s label) that was to be moved to our new home. During the move they destroyed our walls, rugs and flooring at our old home and at our new property. They would not clean up or repair the damage when asked to do so. They tried to tell us they were finished with the move. We pointed out that our daughter’s bedroom set, many boxes from our closets and bedroom comforter’s were not brought to the new home. They said - quote: “oh we must have overlooked that stuff because some of the doors were shut”. We thought they were joking, they weren’t. Then they told us it would be an extra charge to go back and get the items they forgot to bring. I wrote an email to the management of Jensen Movers and Storage. They replied and told me they weren’t going to provide any type of refund, they could send another team out and charge us to move the items - and that if we didn’t agree to those options, we could speak with their lawyer. I provided my number and asked for their Lawyer to call me. I haven’t heard back from them. PLEASE STAY FAR AWAY FROM: Jensen Movers and Storage. I lost $1,000 working with them - don’t make the mistake I did.

3. J

   Jeff C.

   Source: MoveAdvisor

   18 Sep 20194+ bedroomPaid $10,500

   Worst move of our lives - DO NOT USE.

   We used Jensen Movers to relocate from Philadelphia to State College in June 2019. My family and I have moved frequently and this was by far the worst experience we have ever had with a moving company. Here is a brief list of issues that we had: - failure to label boxes - failure to wrap fragile items, pictures, glassware, etc. - hiding furniture in closets to avoid moving items - theft of personal property - over 20 items damaged, destroyed, broken. including a family heirloom that we specifically identified to the packers and asked to wrap perfectly. It was shattered on arrival and had 0 packaging to protect it - abrasive and disrespectful responses from management when attempting to address issues - charging nearly $1500 more than the original quote If anyone is considering using Jensen Movers I would welcome you to contact me (jeffcook67@gmail.com) and I will forward all documentation, correspondence and photographs of the many frustrations we had with this company. I would strongly suggest that it is worth considering any other company, looking back I would spend more on the move to ensure more positive service. This move was a disaster for our family, and Jensen Movers have taken no responsibility for failure to provide even close to the service we paid them to perform.

4. A

   Anay

   Source: MoveAdvisor

   27 Jun 20174+ bedroomPaid $5,700

   Review of Work.

   If you are reading this review, this is all you need to look. WORST MOVING SERVICE THAT I HAVE EVER USED. Packing was horrible. They broke lot of stuff and just threw stuff in boxes. They did not pack everything the first day so on loading day everything got delayed. They arrived late on the day of loading. They did not realize that truck they got was not enough and so towards the end of the day they had to call for another truck that delayed service for another hour. On delivery day they arrived late and then they were supposed to unpack per deal. Crew was LAZY and claimed that they had no idea that they had to unpack. They were so tired and disinterested towards the end that I had to let them go. When I called them the customer service was horrible. DO NOT HIRE THEM. Don't look at any other reviews, just trust me, this is a bad bad service.

   Response from Jensen Movers & Storage, Inc.

   We are sorry to learn this customer felt the need to post a negative review. At Jensen Movers, we do our absolute best in providing quality service to our customers. We understand moving can be very stressful and would like to respond to the inaccuracies found in the shipper’s review. We feel this review was emotionally charged and thus contains false & exaggerated information. 1. Our packers would never “break stuff” and “throw them” into boxes. We have a selective group of team members who are specifically trained to pack, as we understand packing is an intricate, detailed-oriented part of moving. Any packing that was not completed on his scheduled pack day were the normal necessities to make sure the customer was comfortable through the night. 2. As we are a certified moving company, we have a claims procedure in place to handle damages that may occur during transport. The shipper has not filed a claim, so we haven’t had the opportunity to resolve this matter. 3. Two days before his move, our firm discovered that the shipper arranged for his move to take place on the same day as his settlement. He needed us to be out of the origin location before 1:00PM and requested for us to be there as early as possible. If we had more time (at this point we were booked to capacity), we would have suggested loading the day prior to settlement. This is what we always recommend when customers have an earlier settlement on their property. This lack of information & communication resulted in a high pressure, high-stress move for the customer. 4. As moving is not an exact science & many factors are involved, we cannot guarantee our start and finish times (weather, traffic, issues with the preliminary trip inspection, maneuverability, etc). The shipper was informed of this before his move and understood the terms. He had requested more manpower but, unfortunately, our men were out on other moving jobs. As the shipper’s move was a long-distance move, he was not charged for the extra truck nor for any delays caused by unforeseen circumstances. Our goal was to load his goods efficiently, safely and securely. 5. We have photographic evidence supporting that unpacking services for the shipper were rendered. Our management spoke with our team members and they were aware of the unpacking that had to be completed. The job foreman said that, while unpacking, the shipper dismissed them early because he knew, verbatim “they had a bit of a drive to get home”. The job foreman appreciated his kindness and the customer signed off that all services were rendered in full. We take feedback very seriously and strive to improve our techniques every day. Sadly, these setbacks were caused by withholding information and lack of communication that resulted in a stressful move for the customer. We recommend scheduling your move at least a month in advance. For those researching moving companies, please feel free to email us at info@jensenmovers.com for references. The Jensen Family.