L&J Moving and Storage

Reviews

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1. A

   Andrea Z.

   Source: MoveAdvisor

   1 Dec 2015Paid $11

   Moving services.

   The company seemed very responsive. They indicated that the house would be packed on a Thursday and we would be moved out on a Friday. The driver brought 2 instead of 3 packers and an insufficient number of garment boxes. There were indications initially that things would not go well. One of the packers dropped a wood printer stand, snapping off one caster. Another packer pulled down a storage shelf in the garage, leaving broken glass on the garage floor. The packers spent as much time listening to the baseball game as working. The packing was not completed until Saturday. Upon arriving in Baltimore, the tractor-trailer rig was parked at Home Depot (unable to enter the driveway) and the house items were shuttled using a 16 foot truck. During the first load, the professional driver failed to secure the tailgate of the truck resulting in an antique piece of furniture bouncing out onto the road and being severely damaged. There were numerous items damaged - broken lamps, furniture scratched, appliances packed with no protection. Expensive clothing was jammed into boxes and badly wrinkled as a result. The movers hired in Tennessee were appalled at the carelessness of the Baltimore packers. I sent letters and photos to two North American Van Lines executives and received a response from the assistant of one to the effect 'we are sorry for your inconvenience'. There was no acknowledgement of the fact that repaired antiques are greatly diminished in value. I would not recommend this company - either the local movers or the parent company.

2. W

   Wej

   Source: MoveAdvisor

   25 Aug 2015Paid $3,500

   Horrendous Service.

   My experience with this moving company was (and still is as I'm continuing to deal with issues) horrific.  I've never dealt with a shadier company.  They first promised me that my items would arrive at my new destination on the day that I wanted.  So I went ahead and booked the company.  After I already gave them my payment information, they then told me that my items would arrive a few days later than planned.  After that, they gave me a two week time span of arrival time and dragged their feet until the second to last day of that span to drop off all of my belongings.  Therefore I was without all my personal belongings (clothes, bed, furniture, cooking utensils, etc.) for two weeks.  They never updated me with when they were going to drop my stuff off.  I had to call constantly for updates.  Then when I did get in touch with them, they never had an answer for me.  Finally when they dropped my belongings off, the first item out of the truck was broken.  After that, I found numerous items of mine that were damage, broken or just completely lost.  The movers were completely unprofessional, bringing other peoples items (because they jam-packed two households into one truck) into my apartment and taking at least 4 smoke breaks throughout this process.   They had no regard to any of my items.  So after I discovered all of my broken items (over $1500 worth of damage), then came the claims process.  The claims director told me to take pictures of the broken items and send them to her and that this would be enough for them to go off of (therefore I threw some of the damaged items away).  I did this as well as wrote down what was broken or missing with the dollar amount that I paid for it.  She said that she would get in contact with me after she reviewed all the items.  When she finally got back in contact with me over a month later, she said she was going to send a local company out to my apartment to assess the damage of the items.  This never happened.  She then sent me a letter saying she would give me $10 back for one item, disregarded other items, and said that since I didn’t have some items they couldn’t pay me for them.  After arguing further with her, she finally had to reopen my claim and reassess my items, hence making this an ongoing process. Not to mention the entire time it was impossible to get ahold of them.  Once they found out who was calling, they never too my call or returned my phone call.  At one point I called and said my actual name and never got through to anyone and then I called back two minutes later with a fake name and got right through to who I needed to talk to. This company is hands-down the most unprofessional company I have ever encountered.

3. S

   Samuel M.

   Source: MoveAdvisor

   20 Mar 2014Paid $2,600

   Damaged my tv.

   First off, I had to harass them to get a final bill.  I got a real run-around about how LJMoiving had to wait on NorthAmerican to do something.  It took several weeks.  And the movers damaged my $2000 55" TV and they still haven't settled my claim.  They keep giving me the run-around.  First they want to know why the TV wast listed on the inventory: the driver did not complete the inventory, and the receipt showed I was charged for a TV box.  Next they tell me the driver didn't remember my move, like that was some excuse I was supposed to accept.  Then they ask me to send a picture of the box.  Are you kidding me?  And they asked me why I didn't report the damage to the mover when he unloaded: because I didn't know it waas damaged until I hooked it up..and on and on and on..

4. C

   Carol U.

   Source: MoveAdvisor

   15 Oct 2013Paid $1,000

   Late and never completed move.

   I have moved 14 times in my life so moving is not a new experience for me. I have used many different moving companies over the years but I will have to say that l&j moving of temple, pa is absolutely the worst, most hellish move, or almost move.A man named will came for the estimate, grossly underestimated everything that I had. I called him back several times and kept insisting that they come with a big enough truck and explained what it took the last time I moved( I have a 4,700 sq ft house). He kept reassuring me everything would be fine. Two weeks before the move I received a call from the office telling me that the movers would be at my house at 8:00 am, I verified that a few days before the move. On moving day, the movers never showed up, this was Monday. At 9:00 am I called the company, they then said they never promised that they would be there at 8 and they were in traffic. They finally showed up after 10 am, with one small truck, the 4 guys walked in and immediately started complaining that they couldn't do the job, that they didn't have enough time, not a big enough truck etc etc. I told them I had told will this repeated and asked them to get on the phone and get more help and another truck. They stood in my driveway for over an hour and then got in their truck and drove away.Let me say again this was Monday morning and settlement for the house was wed morning.I had to find another company that would move me as an emergency and shows up Tuesday morning.! I was fortunate that I was able to do that but what a lot of stress this put us all under. We had to clean this huge house as they were moving stuff out of each room, instead of having the whole day to clean as planned.Do not every use L&J, a nightmare they should not even be in business anymore and their rep will be fired.They are lucky I am not using them.

5. M

   Mimi C.

   Source: MoveAdvisor

   30 Sep 2013Paid $11,000

   Horrible experience altogether.

   After researching moving companies online, I found a local company affiliated with NorthAmerican and had contacted them to take care of my move. I figured that since they were local, I could contact them if I had any issues and would be able to have access to people if needed. in the beginning, the woman I dealt with (i believe it was Linda) was very rfriendly and informative. she answered all my questions and set up an appointment to have someone come out to provide me with an estimate. I went ahead with having a representative from the company come out to provide an estimate  (as I was gathering more than just one for comparison) and everything was running smoothly. the rep who came out (John) was extremely knowledgeable and explained the moving process to me entirely. I felt very comfortable with him and accepted the price that he had provided. I called in to book my move and had dealt with Deb (an extremely rude woman who answered the phone). she had treated me like a was an ignorant child and was very disrespectful toward me, but forwarded my call to a manager to set up my move. she transferred me to a woman (Joset) who was extremely helpful and assisted me with getting everything set up for my move. she went through all the paperwork with me, took my information and processed everything accordingly. once the move was booked and paid for, it seemed as though the company wanted nothing to do with me. they would not return my calls and treated me like I did not exist. I had such a hard time confirming dates and times - it was rediculouse! I could do nothing at this point because everything was already paid for. the packers arrived late and there was even a young child (maybe about 12 years old) with the crew packing my things. when I complained about it, it was ignored and had the kid still just packing things in boxes. I tried to call the company to complain about this as well, but received no reply! after everything was packed and loaded on the truck, I could not contact anyone from the company to find out where all my things were. noone returned calls, my belongings arrived WAY LATER than what I was told (my family and I were left to sit on crates for days and had no beds, clothing or personal items)!! all the while, still no return calls from the company. after arrival of my items (FINALLY), so many things were damaged and missing that it was not funny. I had to constantly call the company (Sheryl) who finally forwarded my claim to northamerican. after spending all the money on the additional insurance, I came to find out that I would not be reimbursed for damages. I also had a horrible time getting a hold of the company for reimbursement of monies I was owed (as I prepaid for the move and had been over charged by about $300 because they overestimated the weight which I was told could happen). I kept being told that I had to speak to someone named Cori that would handle this issue. she NEVER returned any calls or messages (for about two weeks). I finally spoke with the manager at the office (Stephanie) who was extremely rude and could care less about my situation and told me I just had to wait to receive payment that I was promised for WEEKS!! you would have thought that giving me back $300 after I had paid just about $11,000 would not have been an issue? I will NEVER do business with this company again, nor would I EVER recommend them to anyone else. it seems like they have friendly, helpful people assist you in the beginning and then once you pay for your move, you mean nothing to them since they already have your business at that point. this was the WORST experience I have ever had with a moving company (and I had moved several times prior). there is no way to contact anyone except the apologetic front desk people (Heather and Linda) who constantly have to apologize for the inactions of others.  if you are thinking of using this company to move - I BEG YOU TO THINK AGAIN AND RUN IN THE OPPOSITE DIRECTION!!  you have been warned!