23 Aug 2021 · MoveAdvisor
1.0 out of 51.0
We have moved no fewer than 10 times within the past 25 years — all with reputable moving companies. This moving company, without a doubt, was the worst mover we have ever used and I warn all those considering using this mover to stay away. Highlights of the disaster:
We had a 7,500 sq ft home full of furniture to move and showed up with a truck that was less than half the size of an 18 wheeler with a total of 3 people to move all our stuff!
The lead mover was badly hung over and complained extensively about the size of the load he had to move. We called the moving company in desperation to get a larger truck and more people to help move and it goes on deaf ears. They rarely answer the phone and it takes at least 3 voicemails to get a call back. A one day load turned into 3 days of loading due to small trucks and not enough people to move. They brought in a total of 3 small trucks to hold all our stuff and then needed a final 4th truck, which they rented from Uhaul! They sent two random guys from their warehouse in the Uhaul to load our remaining stuff. These guys had no idea what they were doing with no instructions from dispatch!
The quality of packing and movement of our stuff onto the truck was very poor and movers interest in moving things properly and safely was nonexistent. We were not sure how our things would arrive and complaints to the moving company were not acknowledged. When our stuff arrived on Aug 10th our worst fears were confirmed. One medium sized truck arrived that was jam packed with our stuff and then another medium sized truck that was even more jam packed than the first with our stuff. No 18 wheeler with nicely stored and spread out stuff. The same lead mover showed up again - very hung over again, not recalling who we were and this time with only one person to help him move our stuff!
We called the moving company again expressing our concern - zero call backs. The lead mover and his assistant unload our stuff very sloppily, again complaining about the size of the load, at which point the extent of the damage to our stuff begins to unfold. Most of the stuff they packed was never packed properly, marble table top shattered, glass tops shattered due to poor packing, lamps and tables broken due to poor packing, kitchen table stained with goo due to dirty blankets, etc.
Then more stuff was broken as they brought it into the house due to insufficient staff to help move and a hung over lead mover - the entire time making it clear none of this was his fault!
A one day unload of our stuff turned into 3 days of horror, only to find out on the 3rd that the lead mover only hired 1 assistant (rather than 3 or 4) so that he can make more money on the load he would be paid by the moving company! Unbelievable!! Our complaints to the company go unacknowledged during this time and again, no call backs from the supervisor!
The lead mover then has the gall to ask two of our teenagers to help him unload, one of which ended up in the urgent care. More voicemail complaints and, again no acknowledgment from the moving company about the disaster they caused and putting our kids in danger!
At the end of the move, at least 10 pieces of furniture remain missing, at least 20 pieces irreparably damaged, all of the screws to the bedroom sets twisted because the alcoholic lead mover had no idea how to put the beds together and was too hung over to do it properly.
We have left no fewer than 5 voicemails since our stuff has been unloaded and no call back from management. Only supervisor calls, who has zero authority to do anything other than tell us to file a damage claim with North American for damaged goods. Zero apologies or accountability for the moving company’s service failures! Will have to go into arbitration unless someone from management has the courtesy to call us and make matters right on all of the points in the process that they failed to deliver a quality, safe and professional move! Stay away!
Read more