Landmark Van Lines

Reviews

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1. J

   John H.

   Source: MoveAdvisor

   20 Jun 2016Paid C$5,000

   Poor Claim Service - SCAM.

   My delivery arrived Jan 29th 2016. Everything was destroyed. I tried to work with them on the claim, it's now June 19th 2016 and I'm being given a run-around for the last 5 months. Zero dollars paid out after months of calls and emails (all documented). I would NEVER RECOMMEND OR USE THEM TO MOVE GARBAGE TO THE END OF THE DRIVEWAY.

2. H

   Holly

   Source: MoveAdvisor

   2 Jun 2016Paid C$1,800

   Beware this company.

   Beware using this moving company. I moved from Ontario to Nova Scotia. First, I got an estimate and the real payment was way higher than what their representative on the phone confirmed. Second, the company's employees came late for pick up and were very unhelpful, handled my stuff ruffly, and were not welcoming any questions. Third, I received my shipped items two months than expected. Fourth, I lost half of shipment, and most of my other shipped items were either damaged or totally broken (not usable anymore). Fifth, employees who follow up the missing items were rude, unresponsive, and not caring. Sixth, the total compensation for loss is $30. I lost what worth more than $3000. Most definitely I will sew them but the pain of losing valuable items emotionally is irreplaceable. This company do not care at all about you or your interest. All they care about is your money. Beware Landmark Van Lines.

3. M

   Madu G.

   Source: MoveAdvisor

   31 May 2016Paid C$1,200

   Still waiting!

   I would never ever recommend this company to anyone. Our shipment was picked up from Winnipeg, MB on April 24, 2016. They said they'd deliver to Montreal, QC in 10 days. I called on May 4th. Said the window is not 10 days but 10-20 days. I called on May 13th. Said they'd deliver on 18th. Nothing came. I called on May 23rd. Said the delivery will be during the week of May 23-27. Today is May 30th and we, including a toddler, are still waiting..

4. S

   Spouty

   Source: MoveAdvisor

   24 May 2016Paid C$2,100

   Big dissappointment.

   We moved from Ontario to British Columbia Canada. First of all they were very late picking up our goods. when we were on the road we got a notice that the ENTIRE BILL would have to be paid before the goods would be shipped from the warehouse. We then had to make arrangement to get the money to them. The movers were several days late arriving at our destination, and when the arrived, one was sick and the other had a broken toe. Several boxes were missing and the moving personnel rolled our new kitchen table down the walkway resulting in damage to the edge of the table. I put in a claim and received $80.00 for my damages and missing boxes. THEY ONLY PAY FOR YOUR DAMAGES AND MISSING ITEMS BY THE POUND! Needless to say I will NEVER EVER use this company again.

5. L

   Liz

   Source: MoveAdvisor

   23 Mar 2016Paid C$1,954

   Worst mover ever.

   I received a quote for moving our household from Upper Tantallon, NS to Nepean, ON, February 18th for $1040: $0.50/lb x 2000 lbs. The actual charge ended up being 1730 + HST = 1954, which means the initial quote was deceptively too low. They refused to unload the truck unless you sign off on the higher price, which means they hold you hostage. Complaining to your credit card company of the inflated price then is useless because of your signature. Their price match policy is deceptive because they're matching the price per kg, and then lowball their kg estimate of the move to underquote the competition. Then, in early February, I called to confirm the day and time of pick up, and the estimated day of delivery; I was told Feb 17 I would receive a call confirming time of pick up on the 18th, and that delivery would be 2-4 days (21-22 Feb). BUT: We did not receive the day before call, and I had to call first thing on the 18th to get the pick up time. I was told 4-6pm. This was our planned departure day and we could not wait ourselves, but left my mother in charge of the pick up. The pick up actually happened around lunch time. The crew dismantled the bunk beds to load on the truck. After they left, while she was cleaning up, my mother discovered a few screws and brackets from the beds that they had left behind and has subsequently mailed that to us at our own cost. When we next called for an update on delivery time, we were told Feb 28th - a full week later than our original quote. We husband called repeatedly to confirm this date, and always got Feb 28, with assurance that the day before we would be called to confirm a time. BUT: We never got that call. So, we called the morning of the 28th but only got through to answering machines. Sunday the 29th we finally got a text saying delivery would be that evening. It was about 7:30 - 8 pm when the truck finally came. The delivery felt rather rushed. Blankets and runners were put down, but our carpets were still soiled as the movers did not restrict themselves to the runners, nor did they put the runners all the way to the bedrooms. They also broke a picture during the move. They also pulled a strip off our hardwood floor step, but replaced it on the spot. In addition, a whiteboard was damaged before entering the house: a few deep dents and the frame has been pulled off at one corner. And, a table leg was ripped off the table, but we repaired it with a few screws. The bunk bed mattresses are missing and the screws and brackets to put it back together. The onsite movers told us that there were in one of our boxes. We were not told which box. We have now opened all the boxes we received and have not found the screws and brackets. Upon closer inspection of the inventory list, we discovered that a RubberMate, and at least one other carton is missing also. We are not sure of this carton’s number because the stickers were off these boxes by the time we inspected them, but I can only account for 19 of the 20 cartons listed on the inventory. The actual cost of the the move was $1954.90. Almost double the quote of $1040. This is actually higher than all other quotes we received, even one that sent a person to walk through and visually estimate the cost. The bunk beds and mattresses were only a few months old (purchased in September), and are necessary for our children to sleep on. Currently, they are sleeping on the floor. Two whole bunk bed mattresses were lost. We recovered some screwed mailed to us by my mother, but other screws and brackets are missing. Attempting to complain to Landmark was a nightmare. Promises to return calls and process applications were not met. Their resolution for these complaints is to: 1. Refuse to apologize 2. Offer only $200 for the damaged and missing parts, which doesn't even cover a bunk bed mattress, let alone the bunk bed that cannot be re-assembled without the missing parts. They restrict their legal liability to 60 cents / pound, which doesn't come close to replacement cost of the things we lost. They could not have done a worse job, either before, during, or after the move, nor treated us with less contempt. Do not use this mover.

6. J

   Josh

   Source: MoveAdvisor

   20 Mar 2016Paid C$1,600

   Avoid this Company.

   Many,many issues here with our recent move. As another user mentions - check their BBB rating/reviews before considering. I wish I had. Missed pick up dates, missed delivery dates, I feel I was overcharged, then I've had extra charges to my credit card after delivery..without my consent. Very dubious business and I am likely going to have to start legal proceedings. I have started a BBB complaint with no response to date. Avoid.

7. R

   Roni

   Source: MoveAdvisor

   3 Mar 2016Paid C$4,306

   Move from Barrie ON to Kelowna BC.

   While consulting with many moving companies one of my calls was to Matthew at Landmark Van Lines. The pricing he gave me was competitive with the other companies I spoke with although not the lowest, but his salesmanship was what sold me on his company. As well as selling me on his company itself, he offered me extra incentives and perks to entice me to go with Landmark. After contemplating all the companies I had spoken with I did decide to use them for my move from Barrie ON to Kelowna, BC because of Matthew alone. We had several conversations and spoke extensively regarding the process. I have never used a moving company before and had great trepidation in doing so. He was very patient and quite thorough and assured me of all the benefits his company would offer me, most importantly providing me with a stress free move. He advised me that while his company did not have a consultant come to my residence to provide weight estimates as others did, he could go through everything with me over the telephone. We spent quite some time on the phone going through every item I had to be shipped. I gave him measurements for specific items, size, type and build of the few furniture items, number of boxes and rough weight of the boxes, etc. I had no fridge, stove, dishwasher, washer, dryer, or microwave, no living room furniture, television or stereo being shipped. I was extremely thorough as I had explained to him that I wanted NO surprises and required as realistic quote as possible. He assured me we could achieve this over the telephone and that he has done this many time previous as this is the company’s procedure, and that I had nothing to worry about.He offered me a specific quote over the phone, stating that while the industry standard was 1000 lbs for my size home, he expected that I would be closer to 2000 or very slightly above. He suggested to be safe he would put his quote at 2500 lbs, though he did not expect it would go that high, but also suggesting a slight possibility of being 100 or 2 pounds off. He also advised my preferred pick up date could be accommodated. My quote included: the first 500 lbs free, and anything over that 2500 pounds @ $0.45 l/b with the total weight quoted at 2500 lbs as per Matthews consultation, 7 weeks of free storage, and any storage requirements after that at 5% of the weight charges, a $100 warehouse handling fee, a $100 destination surcharge fee, and a $40 scale fee. My total quote was $1165 (plus 5% destination taxes). He guaranteed me I would not be billed anything further (save for the possibility of being off by 100 or 2 pounds). I was extremely happy with this verbal quote and wisely had it emailed to me before agreeing to book their services. The truck arrived relatively on time (they were an acceptable time frame for being late). The two gentlemen that packed everything up were fantastic. They were very polite and took great care of my items, advising me what may need more protection and wrapping everything well for me. I was very pleased with them and putting everything into the truck went very well. And that was as long as the joy for Landmark Van lines lasted. I received a statement from them 3 days later that was nowhere near the estimate Matthew gave me. The weight was 62% higher than he advised with the billing priced at 125% higher. I was absolutely shocked and dumfounded, I cannot fathom any ethical reason for this to happen. I was billed the wrong rate, there was no deduction on the first 500 lbs, I was advised the wrong free storage time frame, and I was billed 14% storage fees! Not only this, but the destination listed on the invoice was WRONG and I am not even sure the bill I received is for my things! I immediately addressed these concerns with the ‘accounting manager’ Tracy, to which I was met with nothing but disrespect and animosity. It became an immediate argument to have my 7 weeks storage addressed, after which I was billed $282 (14% of the weight charges) for my monthly storage. I began paying that believing all the other issues would work themselves out and this would chip down on my total fees once all my billing was properly adjusted. In the 10 months since Landmark has had my things I have being trying desperately to have this worked out and received nothing but disrespect in the process. I have had to supply all the information I had on my communications with Matthew (instead of her finding out this information, correcting the invoice, and getting back to me) to date, the ‘final corrected bill’ I have received still does not reflect the original quote. She advised that regardless of what is stated in my quote, the outrageous billing for their claimed weight still stands, and that storage is always based on the weight pounds not the weight charges. I advised her that I followed her company’s procedure for the estimate to the letter, and while I would certainly understand a slight acceptable adjustment for error, (I believe 10% to be acceptable) I cannot comprehend a 62% difference, especially in light of what I knew was being transported by them. I also advised that regardless of how they normally charge for storage, my quote stated it would be 5% of what I was being billed for the weight itself and that they should be upholding that. (I still have not found a storage unit that’s rate is based on the weight of what’s being stored, or that charges $282 for such a small space) She is refusing. I had requested on multiple occasions to speak with someone above Tracy to rectify this which was flat out denied, she claimed she is the last stop and the only person I can deal with. In the meantime, she has threatened me with the storage facility closing (and therefor all my things must be immediately removed) as well as sending my invoice to her ‘legal team’. At this point, I requested to speak with her ‘legal team’ post haste, as I wanted to know how it is possible or acceptable for a company to waiver so much from a verbal and written quote. She also denied me that possibility. I finally managed to speak on the telephone with ‘Steve’ who claimed to be the general manager. He basically heard my story, then responded in the same disrespectful arrogant and unethical fashion that I had been dealing with from Tracy for months. When I advised him that my items would easily fit in a 8 x 10 storage unit which would cost under $80 per month, he said that there was no way my items would fit in that size space (regardless of my advising him that I had stored the same items in this size space previous to this or the fact that he had no idea what I had even shipped) and he actually suggested to prove me wrong that I find a storage unit and he would ship my items from Toronto to Kelowna, place them in the unit, and when they didn’t fit, he would have everything returned to Toronto to their unit. He admitted to me that the wording of the storages fees was wrong on their part, but since they always charge storage based of the actual weight (not the weight charges) that is how they would be billing me. I told him he cannot change my billing because of their error but he refused to amend this and said I would be charged as per their procedure, not what I was told. He also said no one talks to owners of business when they have issues with their bills and compared it to a Rogers bill, that if I had an issue with it would I be speaking with Ted Rogers about it? Though I could not comprehend the relevance, I advised him that as a matter of fact, I had. Steve then belittled the possibility, then said ‘so you must have problems with everyone and go after all companies then’. Because I laughed at how preposterous his statements were becoming, he said I was not being serious enough and chastised me like a child. He also advised me they have no ‘legal team’ that Tracy had spoken of, simply retained lawyers in the event that they are sued, and that without suing them they would not involve lawyers, to which he welcomed I sue them if I wanted lawyers involved. I advised him I have no further funds to put towards this as it should have been considered fully paid based on my quote. I also asked him why his company’s on line reviews show that this is regular practice for them and that it is their procedures that are the problem, and how they treat their customers. He then offered to send me invoices from all his ‘happy’ customers, which is in itself another unethical practice. He was outright rude in his dealing with me and refused to come to any type of agreement to get my items to me. I have paid them $1880 and fully expected that this should more than pay for their services in full as per the original agreed upon telephone quote. This appears to not be the case. Tracy is now telling me that unless I pay the current (and still wrong) remaining bill of $2434.18 my items will be either ‘disposed of’ or auctioned off. At this point in time I have no possibility of putting any further monies towards this, and as I said, should have been paid in full and my items received 5 months ago. Instead of upholding their salespersons guarantee they have held my belongings and continued to increase my bill by carrying on the exuberant monthly storage fees. I now have family issues that make it imperative for me to receive my belongings, which include remains of deceased family members and the only items remaining of them, as well as 20 years of my children’s lives in photos and mementos (among other things). Sadly, I see from many on line reviews this is the regular practice for this company-overbilling and holding clients items for ransom in particular. I am dreading how many of my items will be damaged or missing which is also prevalent in Landmark Van Lines reviews. At this point in time they have blocked my email address from their entire system as they don’t want to hear anything from me other than when I’m am going to pay their $2500 bill. In other words, they are refusing to take accountability for their salespersons verbal guarantee to me and holding my belongings hostage until they are paid what they believe they are owed. I have been advised that as of tomorrow, if their perception of my outstanding bill is not paid, they are going to either dispose of or auction off my belongings. I am still waiting to hear what the going rate is on human remains and a strangers baby photos. This is the worst possible situation I could have ever expected from any company, especially after the way I was warmly treated by their salesperson when making the sale, and everyone needs to know how awful this company is regardless of what their website claims!! Even worse, they seem to have no concern whatsoever for what they are doing to their customers. The reviews for this company show that clearly, this is not just me, or anything to do with my behavior. Every review has the same story as mine, this is how this company treats all of their customers. They don’t even care about their negative reviews! This is despicable. I have no idea how they maintain a business licence. They obviously have chosen to take full advantage of the fact that their industry is not governed. Note: I have not commented on 'items condition after delivery' as my belongings have not yet been delivered. I dread what I am going to see if and when I ever receive my belongings..

8. D

   David

   Source: MoveAdvisor

   11 Feb 2016Paid $7,400

   Do your homework.

   Do your homework and check Better Business Bureau(41complaints in 1 year)Read reviews. The good one are written by the staff at Landmark. They have no office to go into and discuss their billing etc. Their registered address is a postal box. If you have been taken advantage of report it to Consumer Protection. If they have charged your credit card inappropriately, call the credit card company. Our credit card company reversed charges. It was a lot of home work for us to get this done but worth it. We reported it to Consumer protection and they say they are investigating Landmark and encourage anyone to come forward with their story. I have boxes missing and boxes that were taped with other tape after things were stolen. We videoed our belongings being brought off the truck broken, ripped open, etc. Their claim department is not real. They never reply. They wouldn't unlock the moving truck until we gave them the credit card. This was AFTER our invoice had been paid and actually debitted MORE than the invoice amount. Our credit card company says it is illegal to charge more than 10% of an estimate. Landmark are very good at their game. But they can't continue much longer if we all stand up to them. Contact us for advise. We feel for all the others going through what we did. The staff at Landmark were very rude, and lied to us over and over. They ignored billing issues by making up names of staff we need to talk to. Fictitious staff. The games are endless. We would love to hear from others having this horrible experience. We need to stop these people. With all of the complaints and problems with Landmark, it's amazing they continue the game. If they were legitimate professional business owners, they would have quit from the stresses. But they obviously make far too much money doing this game so they continue.

9. A

   Anand

   Source: MoveAdvisor

   28 Jan 2016Paid C$800

   Stay away guys.

   Hi All, Please don't hire this company. My sincere request to everyone not to hire this company for any moving. I was told delivery date would be 5 to 6 working days from the date of pick up but delivered after 40 days. I almost lived in a desert along with my 3 months infant in new house. Customer representatives will keep giving new dates when ever you call them but deliver after taking their own sweet time. I called on landmark guys so many times but of no use.no humans work in this company to listen to your problems or concerns. funny stuff is, I was delivered with 50% broken furniture , 50% furniture lost, my iphone (new) that was kept inside a unlocked check in bag was missing :), I hope you all have got a clear picture of my experience what I have undergone with this company. I have submitted the claim finally (60 cents /lb ) which is a peanut again! I am still waiting waiting waiting for the claim, missed luggage and all other stuff.It looks like landmark needs another 3 weeks to investigate on my missing stuff :D. I am just making you aware and wanted everyone to please stay away from this company. I have raised a case in consumer protection Ontario, but no update from them too yet :(.

10. C

    Carly

    Source: MoveAdvisor

    6 Jan 2016Paid C$4,000

    Extortion Artists.

    Was moving from Toronto to Vancouver, nothing was delivered on time. I ended up waiting an additional month for my belongings. They held my things hostage in a rough neighbourhood, and refused to allow me access until I paid an additional fee for storage which at no point I had requested. They were rude, evasive and I feel cheated. The only reason I have my things is that I went to the uhaul where my things were (I got that out of them at least) and I had to explain the whole situation to the staff there who took pity on me and gave me access to the unit. When I opened it, not only were some of my things missing, but another persons things were in the unit with mine and I'm pretty sure they were in the same situation as I was. These people are liars and cheats. Do not hire them.