LD Moving and Storage

Reviews

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1. A

   Amandapaige

   Source: MoveAdvisor

   2 Oct 2013Paid $45,000

   Great Experience.

   I needed someone to help me carry and move my things to my new house asap. When my friend informed me about topline, I never had second thoughts of calling their numbers due to my immediate need. It's just soooo right, that I called them because they helped me with what I needed. The scheduling is amazing. Within a week, I was able to get my things moved and I'm currently sitting pretty with my new chair in our terrace of my new house. It is all because of them! They paved a way to feel my urgent excitement in being at my place. Thank you thank you thank you TOPLINE!

2. T

   Teresa

   Source: MoveAdvisor

   19 Jul 2013Paid $2,500

   Went smooth..whew!

   Move was good. I sent some stuff to my cousin and she said delivery went well . Pretty professional nothing out of the ordinary. Nice crew and sufficient customer service. I'm not sure what all the fthis regarding this company is about.  It was relatively normal move no funny business. I did call a couple times and I couldn't get through but I was called back within the day. The movers looked like regular movers and nothing was broken or damaged.

3. J

   J Z.

   Source: MoveAdvisor

   14 Apr 2013Paid $1,700

   L and d moving and storage.

   Had a great expirence with no problems with this company ..no damage,on time and easy to work with. they worked with my schedule, showed up on time and worked quickly. marvin the driver kept in contact with me the while I was waiting for them to arrive. nelly at the office also helped in get everything to work within my work schedule for the delivery.

4. N

   Nneka T.

   Source: MoveAdvisor

   6 Dec 2013Paid $1,450

   Satisfied Customer.

   Although, I had to pay for storage for 2-3months, I have no complaints about L&D Storage!  My furniture and industrial sewing machines arrived to my new location in the same condition at the time of pick up.  My only suggestion is that you make sure you are clear on all added storage fees.  This company will also work with you if any financial situation that may occur. Of course, you have to make sure all fees are paid but they will give you a little lead way. I was so pleased that I sent L&D a thank you email. One Happy Customer!

5. C

   Cheryl M.

   Source: MoveAdvisor · Glendale, CA to Marshall, MN

   21 Nov 20231-bedroomPaid $2,100

   DO NOT BOOK WITH THIS COMPANY

   DO NOT USE THIS MOVING COMPANY. Took 37 days to get my move! Called them multiple times and all I got was "move is delayed". No explanation, no delivery date, no common courtesy, nothing. This company in unprofessional in every aspect. They are unethical, untrustworthy and the worst company I have ever dealt with. If I could give negative stars I would. Total nightmare. I did not book this company. I booked another who subcontracted this one. Buyer Beware when you book a move!

6. T

   Teresa M.

   Source: MoveAdvisor · La Habra, CA to Kansas City, MO

   31 May 20222-bedroomPaid $6,265

   Overcharged and no customer service

   I actually hired International Van Lines (broker) and they hired LD Moving & Storage. I had a good bid from IVL of 500 cubic feet($4,265). IVL hired L D Moving & Storage to move my stuff. LD Moving said I had 750 cubic feet($6,265) even though IVL and LD Moving inventory differ very little. LD Moving says "this always happens" that their estimates differ greatly from IVL. IVL defers to the carrier no matter what-even after "investigation". I have tried to contact two people at LD Moving with no response. When movers show up at your house and you feel they are overcharging there is little you can do. We had to be out of the house in 4 days-too short a time frame to hire someone else. I do not recommend International Van Lines or LD Moving & Storage. Beware! Read more at: https://www.mymovingreviews.com/movers/international-van-lines-4308

7. C

   Cameron D.

   Source: MoveAdvisor · Irvine, CA to Denver, CO

   20 May 20221-bedroomPaid $5,473

   You have been warned

   I don't even have the energy to write a complete review on this company. I was set up with them they international van lines which apparently is a broker. This company showed up on day of move with incorrect paperwork (quotes didn't match) and International van lines didn't answer or check in day of move and I had to blow them up. While trying to compare the quotes, the driver of the moving truck forcefully grabbed the papers I signed out of my hands and started screaming at me and trying to intimidate me. He would not let me take photos of the items I signed, and instead insisted I was being neurotic. I tore off the signature pages in the exchange and he stormed out to his truck. Later, I went outside (bc my stuff was already on his truck and I got on the phone with one of the people from LD moving and I had accidentally mixed up a charge amount while speaking with him over the phone, and once I corrected my error he dismissed me and yelled at me for "wasting his time" even though I had shared with them that the driver near assaulted me in my own home in front of my mom and my partner. This is NOT okay. Never trust these guys. They are the lowest of the low. Literally dirt human beings. At least my move is done, and I never have to deal with them again. You've been warned about this boiler room "moving company" - TRASH This company, however, is beyond scummy. The drivers try to tell you they are contracted and don't work for the company. They act as though all things are out of their control. I confronted the driver and questioned his employment status and he ADMITTED to lying to me. This is a group of trashy people working out of a trashy office (quite literally - their address ties back to a trash yard. Perfect fit for this company!

8. C

   Craig J.

   Source: MoveAdvisor · Ladera Ranch, CA to Prosper, TX

   3 Sep 20203-bedroomPaid $8,000

   Move from CA to TX - Do not use LD Moving & Storage.

   My family (me, my wife and 1 child) and I recently made a move from California to Texas, about a 1,500 mile trip. We packed up a 3 bedroom home of stuff to be transported. Initially, I spoke with a shipping and transportation brokerage, Alliance Van Lines. The representative I spoke to was helpful and quoted me a fair price. As per their business model, Alliance then connects a move to a local carrier who can pick up the job if they decide to do so.. LD Moving and Storage was assigned the move. Although the fair quote mentioned above changed dramatically (almost doubled - FYI: this post is not about the $) upon pick up, they (LD pick up crew), did their thing, wrapped our things and put them into a van. I found out later that our stuff then sat in some random location waiting for another truck (an 18 wheeler) to pick it up. How long did my stuff sit? I do not know. Where did it sit? I do not know. Was it secure? I do not know. FIRST TAKEAWAY - know where your things are. What I do know is that is when the issues started. There must have been a misunderstanding with regard to delivery time frames - I figured if they collected our things about 1 week prior to my preferred delivery date, we should not be sitting in TX without our stuff for too long - I was happy to get a hotel or alike for 2 or 3 nights. I was told however, that our stuff would not leave for another week. SECOND TAKEAWAY - be very clear upfront on delivery time frames. After multiple very frustrating calls with the Owner of LD Moving and Storage, Ziggy (spelling may be off), I had no choice but to pay an expedited fee to get our things to TX as soon as possible OR, we could wait until some random 18 wheeler came to get our stuff.. again, or stuff was sitting somewhere unknown. After about a week of hotel rooms, I gave in and agreed to pay the expedited fee. From that agreement date, it took them 3 days to get to TX. I was assured that our stuff was the only move on that truck - it was not. When they arrived, I stood at the loading end of the truck while they asked me whether or not certain items were mine. At the end of the unloading, there were multiple items still on the truck that were not ours. Writing this, I am still unsure whether we have all our things. Let's switch gears however. LD agree to disassemble your furniture if needed and reassemble at the destination, no baby cribs. As an example, one of the crew members attempted to assemble our bed frame and head board - it's a large unit but fairly easy to do. When I went into the room to inspect, the rails were upside down / wrong side around and all other ways of wrong. Not to mention, each screw was loose. I highlighted this to them, they fixed it but again, screws were not basically falling out. At that point, I told them to leave and I will complete the screws myself. THIRD TAKEAWAY - these guys are not professionals at anything. Check their work. Subsequently, I have followed up with the owner of LD, Ziggy. My intent was to first, get the facts about the move. Specifically, if our things were the only items on the truck. This is important as my company is reimbursing part of my move and they needed to know - to which Ziggy replied, just tell your company that it was all your stuff.. FORTH TAKEAWAY - this is one testament (of many) to the LD Team..100% truthful? most definitely not. Second, as a paid in full customer, I wanted to have my concerns heard about the experience. To that end, I was not listened to; I was interrupted and ultimately told to what whatever I want. LD Moving and Storage did not want to hear from me OR hear about my experience, period. They do not care about the level of service provided - the way I see it: there are enough people needing to be moved, Ziggy and his know this, and simply collect the $ before any work is done, completes the job (sub par) and moves onto the next one. FINAL TAKEAWAY - my recommendation is to NOT, under any circumstances, use LD Moving and Storage. Moving is tough enough - the last thing you want to deal with is a less than upright business owner who does not care about the job that he or his fellow employees complete; just as long as they get paid. One last comment - there are multiple things broken and damaged from the move. A claim will be made.. Ziggy did not want anything to do with this either.

9. C

   Collette H.

   Source: MoveAdvisor · Los Angeles, CA

   20 Mar 20201-bedroomPaid $3,000

   Do Not Transact With These Psychos.

   LD Moving & Storage is extremely unprofessional, disrespectful, and unreliable. I originally chose them for my cross-country move, because the quote seemed fair and I believed that the stress of waiting a few weeks for my furniture would be less than that of having to purchase new furniture. This was not the case, mainly due to the way the company treated me throughout the process. The company’s lack of communication, manipulative behavior, and failure to take responsibility for any issues that arose are the reasons why I had such a terrible experience. I have never felt compelled to inform the greater public about such terrible service before. I know there are many moving companies that have bad reputations and many people have bad experiences. However, every step of the way I encountered frustration and psychological torment by the sales coordinator, who is the only person customers have direct access to. I would advise you to stay away from this company as I assure you the process will not be easy, cost-efficient, or fair.

10. K

    Kindra P.

    Source: MoveAdvisor · Los Angeles, CA to Chicago, IL

    15 Jul 20192-bedroomPaid $3,500

    Scam/fraudulent Company Criminals.

    If I could give -5 stars I absolutely would. Plain and simple this company is a fraudulent scam! DO NOT USE THEIR SERVICES. Let's start by saying if the price seems to good to be true, IT IS. This is how they lure you: you fill out some moving site for a quote and many companies will contact you. If you are moving across the country or to several states away for a two bedroom you are likely to pay anywhere between 3.5k and 5k PERIOD. That is what all REPUTABLE moving companies will charge you. This company gave me a bogus quote of 1.5k and if you are in a bind it seems quite attractive. I was very excited and took the quote despite the HORRIBLE reviews. When the movers got there they tried to charge me 3.8k!! That over twice the amount I was quoted! They were eye balling my belongings and guessing how many cubic square feet it was jacking up the price TREMENDOUSLY. I literally had to go over every single item and call them on their [EDIT] one by one. They tried to say my 8 yo sons bike was 20 cubic feet! So after going through every single item I had and negotiating the size I went down to 2.8k. At that point I was feeling like they got over on me but I was still ok because all the other moving companies wanted 4K+. So I just shook that off. Fast forward to the drop off. They called me the day before they arrived on a Friday, (mind you they are closed on saturdays, listen very closely because this is all apart of the scam) they called Friday and said I would be charged an additional 500$ because semi trucks were not allowed in Chicago. Well I knew that was bs because I've lived in Chicago my entire life and see nothing but semi trucks. Mind you they initially told us that our stuff would be dropped off in 26 footer so where the hell is this semi truck even coming from? So my husband looks up the Chicago truck routes and lone behold our street is on the truck route. We sent the link to one of the representatives and she too was confused. She put me in touch with her boss Sarah who is also apart of this scam who then tried to say that semi trucks were not allowed at my building. So it went from their not allowed in Chicago, we disproved that, to its not allowed at our building. We talked to the property manager who said if a semi needed to unload they could pull in front of the building. Sara called the property manager (which should have been done on the front end of the move not after they DEMANDED I pay 500 additional dollars) she specifically asked my property manager about if a semi could fit in the loading dock, which it could not, she ran with that and didn't bother to ask where could a semi unload, had she did she'd know it could unload in the front. Now this gets messy so it's important to note THERE WAS NEVER A SEMI TRUCK IN THE FIRST PLACE! I spoke to the driver and our stuff was on 26 footer ALL ALONG. He told me they had been driving this truck FROM THE WAREHOUSE. There was never a transfer of our items so all of this semi crap was [EDIT] to extort $500 from us. If you refuse to pay the extortion costs to get your things and wait until Monday to dispute it, they are ALL apart of the scam so they will not side with you, you will still have to pay the extortion costs for your things and then you will be charged an $800 REDELIVERY FEE on top of all of that. The dispatchers will like to defer to the moving company as independent contractors so it will seem as if all of this is out their hands and in the movers hands and they will pretend to go back and forth like they are different companies and THEY ARE NOT. Sara the head hauncho is the head of the operations and she is apart of the entire scam. They are rude and disrespectful once they have your stuff and they will extort you for every dime you in order for you to get your stuff. PLEASE IF YOU ARE MOVING GO WITH A COMPANY WITH GOOD REVIEWS THEY ARE PRICEY BUT WITH THIS COMPANY YOU WILL END UP PAYING THE SAME PRICE AND YOU WILL GIVE YOUR MONEY TO CROOKS.