LD Moving and Storage

Reviews

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1. E

   Elle T.

   Source: MoveAdvisor · Los Angeles, CA to Atlanta, GA

   28 May 20191-bedroomPaid $1,718

   Liars and thieves.

   If you have been scammed by this company and would like to make something happen, please send me an email at reniahtalley@gmail.com The worst experience ever in life!! Star relocation quoted a binding price of $1500. LD came to my home and quoted us about $700 more! They charged whatever fee they could and maximized it. They know people are the most vulnerable when they are moving cross country and they take full advantage of it. They made me leave behind a $300 bike that was INCLUDED in my quote because they tried to charge me for it again. They lied about the cubic feet, they lied about when they would be delivering it and they made it MY job to have to reach out to a driver for this company that I DID NOT HIRE! It is NOT my responsibility to play phone tag with YOUR drivers. The driver screened calls and avoided me as much as he could because he knew he lied to me TWICE about my delivery time. It went from 3pm today to 7am tomorrow. If all of my stuff is not here at 7am in the same condition it was in when they loaded it on that truck, I WILL go through EVERY avenue to get what I am owed and going through their claims department isn't one of those avenues! This driver LIED and said he couldn’t find my address, I gave him my direct address, the address to my rental office AND the name of the apartments AND sent him a screenshot of the location on google just for him to say “oh its not in my gps” and “oh I sent you a pic of the gps not showing the address”. I promise they wont get one red cent more from me when they get here and if anything is stolen, they can guarantee I will sue their driver, LD AND star relocation. I WOULD ONLY RECOMMEND THIS PLACE TO MY WORST ENEMY, TO MAKE THEIR LIVES HELL OF COURSE. They aren't good for anything and idk how they're even in business after all of this time. The driver blocked my phone number but when I facetimed him he answered. I know people in high places and it wont take long for me to get his face as well as the name of this company out there. Update: they snapped our $1000 California king tufted wingback headboard leg in half and someone emailed me after talking to CS saying to get quotes so they could repair it but then someone from the claims dept sent an email stating they would only pay .60 per lbs which is about $22! The cubic sq ft is charged to us @$4.29 but the cost of our items is only .60! Im going to contact other users and get a lawsuit started. Idc what the contract says. This is scamming!

2. C

   Charles P.

   Source: MoveAdvisor · Woodland Hills, CA to Syracuse, IN

   23 Aug 20182-bedroomPaid $3,400

   Terrible.

   They packaged and shattered my tv and offered me $84 as a refund. They also came 3 days later than the window. Then came 2 hours late the day of. AND THEN they only had one person to unload my stuff. I have heavy furniture that cannot be carried by only one person. I had to hire my own people to unload the truck and they will not recognize that and giving me no discount or refund on the delivery. They were all WRONG and I am so upset that I just didn't move everything myself!!

3. A

   Alex

   Source: MoveAdvisor

   20 Oct 2016Paid $1,900

   Dishonest quotes.

   SCAM! Bait and switch! I have a 10 x 10 storage locker. I haven't seen it in 6 months and didn't have an exact number of boxes. Sarah told me that it would all probably fit in the smallest size based on the "cubic feet" of a 10 x 10 locker. I said we'll lets go the next size up just to be safe. She said it wasn't necessary but that's what we scheduled. She then said "worst case scenario and you need even more than that, which is unlikely. total cost will be $1500 or $1600. Absolute Worst case scenario." They get out here and want $1900. Twice what my estimate was! Way more than the "worst case scenario." The driver was nice but I told him this was pretty crappy and seemed like a bait and switch. I told him to call Sarah and it seemed like she/the company was full of it on the original quote but we needed to figure this out. I expected her to come on and go back to the $1500-1600 she had quoted for worst case scenario. He gets her on the phone, she doesn't even say hi she starts with "you are calling me a liar?!" Excuse me? She then goes off at me about the number of boxes and cubic feet. I reminded her that I told her we had a FULL 10 x 10 storage, didn't know the exact number of boxes and the average person knows nothing about cubic feet of storage lockers. I cancelled them, but I hate to think that we would have had to pay that if we had no other options. Do not believe their quote, it is a bait and switch.

4. J

   John E.

   Source: MoveAdvisor

   10 Oct 2015Paid $1,800

   Poor Service.

   Don't contract with LD Moving and Storage - don't do it. Drivers deliver and place king mattress in dry gutter leaning against trailer and off loads the rest of my belongings taking about 45 minutes. Take my mattress in and place it on box springs and make their exit. I go in to make bed and mattress is soaking wet, but drivers say nothing about water damage. I take pictures and contact LD Moving by phone, then email with photos attached, I receive claim form, fill it out and send it in. More then 40 days after my claim was filed, they offer me $60. I explain gutter water is run off from drive ways and yards that have spilled gasoline, engine coolant, weed killer, fertilizers, insecticides and pesticides and are known carcinogens and that I have purchased a new mattress and the contaminated mattress is sitting in garage. These obtuse people suggested cleaning the mattress, total disregard for their customers health. I Inform them a Cal King Simmons Beautyrest is $1,449 replacement cost. They respond "$60 dollars is all you are entitled to by law". I respond that I did purchase insurance, their response, you should have purchased the extra insurance and end all communications. I will post this as often as I can and on as many web pages as a warning to other consumers NOT TO DO BUSINESS with LD Moving.

5. K

   Keith M.

   Source: MoveAdvisor

   8 Jun 2015Paid $7,500

   LD Moving and Storage is aweful and they are Theives.

   This company stole several high priced items.  This company is a scam.  They referred me to a bogus claims department and then settled on a laughable amount.   I now forced to seek legal representation to prevent this company from harming other people.   By all means do not use this company when looking for a mover .  They are dreadful people who like to take advantage of families that have to move quickly like we did.

6. C

   C. S.

   Source: MoveAdvisor

   8 Dec 2014Paid $1,000

   More than one company at work here!

   First of all, the company (LD Moving and Storage) sub-contracts the jobs out. Once you reserve their moving services it gets handed off to another company who lacks the professionalism and timeliness to handle the move on time. Upon the arrival of my items, I noticed some items were damaged and some were "lost" (a.k.a. - stolen). These items were on the inventory list when they were picked up but mysteriously vanished upon arrival. To collect any type of reimbursement from the company you need to fill out tons and tons of paperwork. It's not worth it and neither is this company.

7. R

   Rebecca

   Source: MoveAdvisor

   22 Sep 2014Paid $1,567

   What a mess.

   What a mess- I would not recommend LD Moving & Storage for any first time movers.  There were so many things that we were purposely omitted when asking specific questions about the services that would be provided.  Unless you are an expert long distance shipper and already know what is in the fine print of this company’s contract I would not suggest using their moving service.      We moved from California to Florida using LD Moving and Storage, and the timetable for the delivery of items was unacceptable.  Over the phone when we made the deposit we were told by Ally Stein that our items would get there within a few days as us since we were taking a 10 day road trip.  Our preferred delivery date was 8/27, and we did not hear from the company until 9/5 when they gave us a 4 day delivery window of 9/7 to 9/10.  When those days came and passed and we received no information from the driver, we called and were given an updated delivery window of 9/13 to 9/15.  On 9/14, 19 days after our delivery date and a full month after pick up, our items were delivered.  Turns out, Ally lied about the dates, but the contract we signed (which says delivery can occur up to 30 business days AFTER the delivery date) prevents us from taking any legal action.  Ally should have told us that the average delivery time for less than full truck loads is measured in number of weeks, not days.  If we had any idea about the time it would take to get our stuff we would have paid extra to go with a different company or just driven the truck ourselves.    When the moving truck did arrive at our new apartment, it was a 75’ truck.  The contract specified a 44’-53’ truck, but what it meant to say was 44’-53’ trailer attached to a truck.  We had no idea until the morning before it arrived that we would need to rent a truck and manage the cross loading of all our items.  On a Sunday.  We ended up taking delivery for out items in the goodwill parking lot with a rented 14’ U-Haul to avoid the $400 additional fee it would cost to have the driver rent a truck and cross load our items.  The driver was very nice and helped us out.       When our items arrived, many of them were bent, crushed, and damaged.  Even though it is not mentioned in their contract, LD Moving and Storage will not take responsibility for any item that the owner packed in a box (even if the box is crushed) or any item made from pressboard (which is most furniture from Ikea, and unfortunately, our dresser).  Even though we paid the moving company to put blankets around all our items and pack them nicely, if they happen to do it wrong they are not liable for the resulting damage.  You also have no legal standing unless the damage is noted when you take delivery on the item list, and much of the damage to our items was masked by shrink wrap and packing take.       I hope this helps some first time movers!  Next time I move, I am going with a company that will allow me to read the contract before the day of the move, put the delivery range in the contract, and actually take responsibility for their services.   .

8. K

   Kim D.

   Source: MoveAdvisor

   10 Jul 2014Paid $3,200

   LD Moving and Storage is Horrific.

   This was the worst experience I have ever dealt with from a company.  The delivery date and time was late.  Would not update us or return our phone calls.  When they finally arrived the driver grabbed my husbands arm 3 times and told him he owed him lunch.  Furniture was broken, they were very rude.  We put in a claim for a broken washer, ripped leather sofa, damage to an antique 1939 dresser and they wanted to give us 48.00 for the damages.  They charged my credit card without an authorization form filled out or signed by me for more than what was verbally agreed.  Worst company ever!    .

9. J

   Josh

   Source: MoveAdvisor

   11 Mar 2014Paid $3,125

   Your Worst Nightmare.

   Nightmare of an experience. Inaccurate estimate. Terrible service. Turned into a civil dispute. Jon A. asked me questions on the phone to estimate the cost. The movers showed up 3 hours late and once the truck was loaded the ESTIMATE TRIPLED! I explained I could't pay that price and asked them to unload the items. They refused. I called the Police and who also asked the men unload the items. These men were stubborn and confrontational con artists and are very good at it. They are not movers! They are merely brokers and they will make you wish you loaded every item into a rental truck by hand. Do not take a chance with these movers. Find a mover who owns thier own trucks and reviews well. I tried to save some money and learned a hard lesson because of LD Moving and Storage.

10. E

    Eric S.

    Source: MoveAdvisor

    14 Nov 2012Paid $4,000

    They damaged lots, and seemed unconcerned.

    My grandfather passed away and left us his machinery in his garage. We used LD to move 7,000 pounds of machinery. Driver said he'd deliver at three- showed up after seven. A 1600 pound lathe fell onto it's face. Driver first tried to tell me they laid it down on purpose. After my brother, myself, the driver and two of his helpers couldn't get it upright, he confessed that it fell. Two more people were brought in to help, and the seven of us barely got it upright.  Can't believe a 1,600 pound object fell in the back, and went unnoticed by the driver. Hmmmm. Truck was rated to carry 3,500 pounds, but they loaded with 7,000. Damage was extensive, and rendered two of the machines worthless. We are now going through negotiations for settlement, but if they cared and shipped everything correctly, we wouldn't have to go through this, and I wouldn't be writing this- I'd be in my shop.  Don't have any advice on other companies to use, merely this- DON'T USE LD SHIPPING AND STORAGE.  Find a company that actually cares.   PLEASE FEEL FREE TO REVIEW MY PDF (attached) THAT I'VE ATTACHED, IT DETAILS THE DAMAGES, AND SOME OF THE HEADACHES WE ARE NOW DEALING WITH.