Lile Moving and Storage

Reviews

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1. T

   Trux D.

   Source: MoveAdvisor · Millbrook, NY to Lake Oswego, OR

   25 Jun 2018Partial movePaid $7,000

   Horrible - zero communication.

   Honestly the worst customer service experience EVER! No respect for client’s time I’d recommend using anyone other than North American or Lile. Delivery over 16 days late. Will be filing delay claim. Zero communications or status Even After calling and escalating still never showed up. No outbound efforts and no call backs when leave messages.

2. B

   Brigette

   Source: MoveAdvisor

   2 Jun 2016Paid $10,356

   Disrespectful, uncaring company from top to bottom.

   Lile Moving & Storage and North American Van Lines completely dropped the ball during our move from San Ramon, CA to Seattle, WA last June. The ordeal started with the packing crew arriving at our San Ramon home one day later than scheduled, without us being informed of the schedule change. As if that weren't unacceptable enough, it was all downhill from there: We learned that there was no driver to deliver our household items to Seattle. We were informed it would take a couple days to schedule one. We had to contact our customer service representative Alexis Green repeatedly for updates. We learned our items had been moved from the initial truck to a storage warehouse while a driver was sought. Over a week later, after again contacting Alexis, we learned our items were finally going to be on their way, which would have been wonderful had they not arrived NINE days after the promised delivery date. This was problematic for a variety of reasons, not the least of which was that my husband had arranged his work schedule around the promised delivery window. We also obviously then had to rearrange our temporary housing plans. When our items finally did arrive, the rag tag crew who showed up at our new home in Seattle was extremely unprofessional. Despite the fact we had beverages and snacks out for them on our kitchen island, at least two bottles of water were taken from our refrigerator. And one crew member took it upon himself to wander up to our roof deck for no apparent reason since no boxes or items were being deposited there. That day, we also discovered several of our items had been lost, including a TV wall mount, a suitcase, and our lawnmower bag. On top of that, almost every piece of large wooden furniture we own arrived with nicks that did not previously exist. To further add insult to injury, very noticeable nicks were left on our walls by the crew - the home is new construction that was completed just a few weeks before we moved in, so this disrespectful treatment by the crew was especially disappointing. I communicated with Keith Engel, local branch manager and Marisol Wild, Corporate Relationship Manager and Consumer Sales Manager about these issues. While they offered cursory apologies, they were unwilling to acknowledge that Lile needs to take responsibility for what was and continues to be an unacceptable customer experience. It is astonishing to me that they seem to so easily brush this off as "bad luck" (Ms. Wild used those exact words with me when I spoke to her on the phone in early March). Ms. Wild also told me, "These things happen." and, "It's just life." I cannot imagine ever saying those things to a justifiably dissatisfied customer if I were in her position. I attempted to go further up the chain of command in mid-March and spoke to Dan DeAutremont, Regional Vice President, who expressed his own dissatisfaction with how Lile employees had handled the situation. He indicated he would be my advocate in working with North American Van Lines to achieve some sort of reparations. I shouldn't be surprised that he did nothing and has not responded to my follow ups. Here we are a year after our move, and while we have obtained the tiniest compensation for some of our lost and damaged items (we were not given full compensation, and I had to fight for that which we did receive), we have not been offered restitution for the nine day delivery delay itself, nor even a formal apology from Lile or North American for this debacle. These people care not one iota about their customers or their customers' belongings.

3. R

   Ricky P.

   Source: MoveAdvisor

   11 Nov 2015Paid $5,000

   Warning!

   Let me make it easy for you.. If you want all your personal belongings broken, this is the right moving company for you. If you love the feelings of sadness, regret, anxiety, and anger, this is the right company for you. Just wait until you onpack your belongings at your final destination and you will experience all those feelings to the brink of passing out.

4. M

   Mike

   Source: MoveAdvisor

   8 Feb 2015Paid $7,000

   Lyle Moving and storage.

   Lyle Moving and storage moved our house and my shop for an eminent domain case w/ore dot. When John showed up to do the estimate of the move told us his wife was waiting for him at the bar and it showed he did not look at half of the items to be moved. Per odor we were required to take lowest bid of three which was Lyle. Lyle did the job for about half and it showed. Boxes were not labeled things are all mixed up and can't find anything and it's been months since the move. Guys were good but at end of the day items were just thrown any were they could toss them , left us a total mess. Never got any thing from them asking how the move was I guess they already knew how it turned out. When the hours allotted was up the workers were told the job has to be done today no matter what and it showed. I absolutely do not recommend them to move anything.

5. K

   Kimberly F.

   Source: MoveAdvisor

   29 Aug 2013Paid $6,250

   Late Delivery, Poor Customer service.

   Ezra Pergam claimed to be a reputable mover. However here are some of the problems we encountered: - Ezra assured us his estimate was very safe. However he claimed we were over by 500lbs even after we sold about 700lbs worth of stuff; - our stuff was supposed to ship on July 1, but didn't ship until July 15; - we moved out on June 20 and didn't receive our stuff until July 25; - Ezra claimed to be a full service mover. Yet he subcontracted my move like a broker does when he realized that he didn't have room for my things on one of his own moving trucks; - he gave us a 12 day window for delivery and missed that window; - Ezra stopped taking my calls after our things were picked up despite promising he would "be with us until our things were delivered"; - didn't voluntarily notify or update us at any time as things were going wrong on his end that were going to affect our delivery date; - refused to compensate us in any way despite what he admitted was a disaster of a move.

6. A

   April

   Source: MoveAdvisor

   7 Sep 2011Paid $2,000

   Do not use this company.

   This company is so scam ..they lost our box full of game consoles like ps3.wii and gaming keyboards worth 2k and they going to pay us like 77$..so stupid..

7. J

   Jeb

   Source: MoveAdvisor

   27 Jun 2011Paid $4,000

   Terrible Moving Experience.

   Moving with this coming was a very unpleasant experience. The salesman was as nice as could be when he came to my home to estimate moving costs and inspired confidence, however, as soon as I signed the contract, the nightmare began. I could not get answers to my questions either from him or the office. He wouldn't return my calls or answer my e-mails, and the office had no information. I was assured that I would have a confirmed arrival date 2 weeks before I was to move. I was given every excuse in the book, and the schedule for my move changed daily. I did not find out when my belongings would arrive at my new home until 5 days AFTER my belongings were loaded and I was on my way to my new home. The driver ignored all of the "FRAGILE" labels both when my belongings were loaded onto the truck and when they were brought into my new home. For example, a "Most Fragile" box was on the bottom of a stack of 5. The helper he hired told me the driver didn't even look at the labels. My furniture was very roughly handled and many pieces have required restoration due to scratches. Several pieces have required new hinges, even remaking, because of poor handling. And last but not least, I have never heard from this company to inquire how the move went. I guess the company knows what a disaster the entire affair was. The ONLY thing this company is good at is to so dissatisfy a customer that I would not even consider contacting the company to seek reparations for their damages. I do not want to have anything to do with Lile North American Moving & Storage and would recommend that you find ANY OTHER company to move you across country. No company could do a worse job than this one did or provide poorer service from start to finish.