Lile Moving and Storage

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. M

   Michael M.

   Source: MoveAdvisor · Portland, OR to Minneapolis, MN

   9 May 20201-bedroomPaid $2,650

   Great Experience from PDX->MSP.

   I recently hired Like to move my small apartment from Portland, OR to Minneapolis, MN. David Valencia worked with me to get me a competitive quote and made sure I wasn't going to go over weight.The load in portland was great. I had an issue with the driver in MN, but called David who immediately worked to solve it and ensure everything was taken care of. I would definitely hire Lile again.

2. R

   Rick W.

   Source: MoveAdvisor · Lake Oswego, OR to Newberg, OR

   30 Aug 20173-bedroomPaid $3,400

   Hired Lile to Move My Parents.

   I hired Lile to move my parents from Lake Oswego to Newberg OR. It was a difficult transition for my mom and dad, but Lile did a great job of taking care of them. I couldn't have asked for a better moving experience.

3. R

   Rosanna

   Source: MoveAdvisor

   23 Apr 2013Paid $5,000

   Movers.

   Last December we needed to move a large 4 bedroom house full of stuff form Oregon to Southern California. We were very stressed about this move. Lile helped us pack and they moved us with great finesse and proficiency.   They paid attention to every little detail and worked unceasingly to get us out of the house by our deadline.  We were unorganized; Lile was very organized. They were gracious under pressure, figured out how to solve problems, and were never critical of the fact that we really weren't completly ready on moving day. Example: we expected someone to help us pack the night before. He didn't arrive and so we were still packing the kitchen when Lile movers showed up in the morning. They just pitched right in and helped. Our stuff got there in time, and they were careful about putting everything right where we wanted it. I recommend these people whole heartedly. I can't think of one bad thing to say about them.    .

4. B

   Beverlee B.

   Source: MoveAdvisor · Salem, OR

   3 Aug 20233-bedroomPaid $3,293

   Do not use Lile

   We have used moving companies 5 times in the past 25 years with no problems. I was expecting this from Lile. No supervision on packing. Items left behind. ( Glad it wasn’t cross country) Packed clothes flat when I asked for wardrobe containers. Broke a stoneware piece. I found a restorer—took it to Vancouver WA. When given the bill of $250.00 they said it was filed too late.I paid insurance for breakage—I should have filed a claim Immediately ( in their time frame) and reported broken beyond repair —but I was honest and found a restorer to save Lile money! No one notified me of the time line. No response from management. Terrible customer service. I have had three friends/ family move this year—I told them to stay away from this company. Beverlee Bolland

5. E

   Erik Y.

   Source: MoveAdvisor · Yamhill, OR to Novi, MI

   25 Jan 20222-bedroomPaid $15,000

   Completely incompetent and rude

   Martin and Sherry are completely incompetent. Sherry is unresponsive, and unorganized. They didn't have any contingency plans (which the rep who quoted us said there would be), and Martin was extremely rude and unhelpful when they mixed our move up with another move, telling us the day before move day that they wouldn't have a truck for us. I can quote Martin as saying "I don't care what [the guy who quoted us] said" when I asked about the guaranteed pick-up day in the contract. We heard later that they even acknowledged their error to other members of the move team, but they never contacted us to correct it or apologize. If the driver hadn't gone out of his way (driver doesn't work for Lile) to deal with everything we would have had a serious scheduling issue and probably lost tens of thousands of dollars paying another company to quickly move us. Save your money and sanity by not working with these people, they were essentially a complete detriment to the move process with other people having to pick up their tremendous slack.

6. G

   Gary D.

   Source: MoveAdvisor · Camas, WA to Spring, TX

   5 May 20212-bedroomPaid $13,000

   Move from Washington to Texas March 2021

   We contracted Lile to move us in March from Vancouver to Houston. This move was the worst we have ever experienced in 47 years with 15 moves. Due to the winter weather, they chose to move us by rail using a sea container. This was a first for us. The movers assured us that they would take great care to make sure everything was wrapped and secure for the move. Once the load made it to Houston, a moving crew unpacked the container to place our goods in storage. They immediately started taking pictures, because they did not want the blame for all of the damage. Most of our goods only had the shrink wrap on them. Very few quilts were used. Our boxes were crushed due to poor stacking with heavy boxes placed on lighter boxes. Family memorabilia and antiques were ruined. Will never recommend this company to anyone.

7. G

   Gino O.

   Source: MoveAdvisor · Vancouver, WA to Indianapolis, IN

   17 Oct 20203-bedroomPaid $11,000

   A bad mover..its a nightmare.

   They damaged quite a bit of my things because of poor packing. Things like vases, music system etc etc were put in boxes with no packing material. Parts to several things were lost or misplaced..such as my telescope. My gun was just thrown in the parts box. All three pole lamps were destroyed. The mattress bags we purchased were not used resulting in dirt on the mattresses. We were told the driver would meet with us..no driver..it went by rail. Furniture was dented and gouged in many places. Delivery was on the last day of the contract before penalty kicked in. Thank goodness we purchased the better insurance. They failed to call back when we had questions and concerns. After 52 days from delivery we are still waiting on repair work.

8. M

   Melinda B.

   Source: MoveAdvisor

   29 May 20193-bedroomPaid $6,000

   Broken furniture and surprise charges.

   Estimator walked thru whole house for over an hr. We did not have enough room on our truck for our stuff.. too bad that's on you. Did not have mattress box/bag even though charged for them. 2months later was sent a bill increase of $1200. due to weight of truck. What is estimator supposed to do?

9. S

   Stephanie

   Source: MoveAdvisor · Seattle, WA

   29 Dec 20183-bedroomPaid $4,700

   Don’t use this company.

   So disappointed in this once excellent company. There is a huge difference between damage during a move and sheer negligence. They caused expensive damage by dropping our property out of a box that THEY packed. Instead of carrying from the bottom properly, they carried from the top and ruined our property, then refused to make the situation right. In addition, their staff used to be so fast with a sense of urgency. They have moved us multiple times, and now, it appears they have lowered their standards and now staff moves at a snails pace. I’m not sure if they do this so they can charge you more? We never even saw the number of hours they were charging us for. An absolutely terrible experience, and we will let everyone we know about the experience. Problems occur, but how a company addresses their issue says everything.

10. D

    David D.

    Source: MoveAdvisor · Sequim, WA to Tyler, TX

    7 Sep 20183-bedroomPaid $7,797

    Worst Company I Have Ever Dealt With.

    SUMMARY: They forgot to put us on the schedule, they trashed our furniture, they delivered late, and they dismissed our complaints. DETAILS: 1. THE MOVE WAS NOT PUT ON THE SCHEDULE. I discovered this literally hours before the move, much to my dismay. 2. THERE WAS NO COMMUNICATION FROM THE COMPANY DURING THE SIX WEEKS BETWEEN OUR PURCHASE OF THE MOVE AND MOVING DAY. On the Friday before the Monday moving day, suspecting we had been forgotten, I frantically began to call and email several people from Lile, trying to get confirmation and an approximate time of arrival. I emailed Brad Fransen, the Relocation Consultant who sold us the move; I emailed and left voicemail for Rob Vargo, the Branch Manager; and I emailed Diane DeAutremont, the President/CEO of the company. NOBODY RESPONDED! Finally, after my fourth email, Brad Fransen responded about 20 hours before the scheduled move. Brad apologized and accepted the blame for not contacting the Bremerton office. 3. WE WERE NOT TOLD THE TRUTH ABOUT THE MOVE. We were told our belongings would be loaded directly onto a large moving van with several other households and delivered to our destination. This was not the case at all. Our belongings were handled multiple times and ultimately placed in an oversized steel container completely unsuited for the shipment and sent by rail. 4. THE DELIVERY WAS LATE. We were told our shipment would arrive no later than August 6. The actual delivery was two days later. 5. THE SHIPMENT ARRIVED WITH NO PAPERWORK. The receiving company, J.A. Haralson Moving & Storage, had to request records and paperwork from Lile. Also, NOTHING HAD BEEN SCANNED INTO THE SYSTEM. This further delayed the delivery. 6. OUR BELONGINGS WERE HEAVILY AND EXTENSIVELY DAMAGED. As noted earlier, our shipment was made in a steel container far too large for the contents. (Container # HGIU 646613). NOTHING WAS STRAPPED DOWN AND THE FURNITURE WAS NOT PADDED! Given these conditions, everything of course rolled and shifted, deeply abrading and gouging our furniture and causing boxes to shift and drop. All of this was noted and recorded by J.A. Haralson Moving & Storage. The company has disavowed all responsibility for everything I have documented. When I complained to the Better Business Bureau in their area, Lile's response was essentially, "Tough luck, not our fault." They refused to offer any solution and simply referred us to North American Van Lines. DO NOT USE THIS COMPANY! YOU WILL BE VERY, VERY SORRY!