Los Angeles Transfer and Storage

Reviews

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1. B

   Barbara S.

   Source: MoveAdvisor · Eugene, OR to Marina Del Rey, CA

   18 Feb 20221-bedroomPaid $5,000

   Big thanks to Miranda.

   Los Angeles Transfer and storage was the second in a three stage move. The first stage started out well but dropped the ball and went over the estimated arrival date. After multiple "chat" and phone calls, they finally provided your name and contact information. When I called, I was connected to Miranda who promptly began to advocate for us. She unblocked a situation that was slowing down the delivery of the belongings and facilitated a timely arrival by the third stage at the destination. Thank you Miranda!

2. R

   Robert M.

   Source: MoveAdvisor · Portland, OR to Buffalo, NY

   21 Jan 20213-bedroomPaid $2,960

   Great company!!!!

   We had to move from west coast to the east coast. We were very stressed out on how to make this happen during COVID, until we found LAT they are amazing carefully packed all of our stuff, recommend what we should take with us in case delivery was delayed. Explains the DOT regulations and what the FAD ment they were so informative that we had no surprises!!! Thank you LAT!!!

   Response from Los Angeles Transfer and Storage

   Thank you Robert, It was such a pleasurer working with you and Mary thank you for choosing us, we apricate your business!!

3. C

   Cheryl E.

   Source: MoveAdvisor · Columbia City, OR to Sioux Falls, SD

   4 Mar 20234-bedroomPaid $20,000

   Do NOT use this company

   This company failed to honor their contract with us. On the day our goods were delivered their driver told us he was waiting for his "guy" to arrive and help him unload our goods. This is when we found out they only send one person from their company to deliver and unload. They use local movers to assist. When a local professional moving company arrived, they could not come to agreement on their fee, and they left. To solve this, Los Angeles Transfer and Storage hired two people from Craigs List to unload our goods. Unfortunately, the employee from Los Angeles Transfer and Storage got hurt on the job leaving my husband and I to unload our goods with two people hired from Craigs List. We paid for professional movers to deliver, unload and reassemble our goods. That is not what happened. We informed our moving broker who hired Los Angeles Transfer and Storage, provided details, photos and text messages of what happened, the broker immediately sent a request to Los Angeles Transfer and Storage requesting they reimburse us for the delivery portion. We made several requests asking for reimbursement, went through their CSI claims and the BBB. In the end, all we received was, "they were sorry for what happened." No refund!! All we asked for was a partial refund against the delivery fee. We thought this company was a professional service and would honor our request. We were wrong.

4. S

   Steve D.

   Source: MoveAdvisor · Anaheim, CA to Sioux Falls, SD

   13 Jul 20223-bedroomPaid $15,000

   Dishonest scam artists

   AVOID THIS COMPANY!!! Shockingly dishonest people I'm so shocked with what I experienced, that I wouldn't know where to begin. Avoid this company at all costs

5. S

   Sophie S.

   Source: MoveAdvisor

   22 May 20224-bedroomPaid $12,250

   delay delay to deliver

   TERRIBLE! Our order No: LA7505614. All the phone calls get rerouted through Google Voice random generated numbers. I hired this so-called company to move our office from CA to MN back in February 12, 2022. I paid them 60% of the contract in advance . They promised me to deliver time frame is within 21 days. It is on May 21th, 2022 now, and all our furnature, belongs have not been delivered yet. It has been 97 days since our whole possessions and furnature were packed picked in CA. For more than three months, I have been trying to reach these people. All the company calls go to voicemail, and the mailbox is always full. I contacted Joel and Miranda Morris so many times but they never give me the ETA. It is on May 21st and the furniture hasn't even left the California facility and they keep telling me it's scheduled, but it always doesn't tell me when is the loading date. My husband and two kids are now in an empty home because they lied about the lastest deliver our furniture date. One of my kids has medical problems and we are experiecing horrible difficult time due to your so much delaying delivery. We have to cry and shout out for help!!!! Now I also can't get in touch with Dave who picked and picked up our furniture from CA and they didn't return my calls, Joel and Miranda Morris. who works for the company keeps telling us that our belongs are to be loaded tomorrow. So far we still do not have a date of loading. Very disappointed. I think I need call the police。We can't live without these furniture and all our daily necessities and our possessions. So far the moving process is traumatic enough to send us into a depression. We badly must have the owner of Los Angeles Transfer And Storage company to respond our this complain to tell us the date of loading and the estimate of delivery date. Please do not force us to use state legal resources and enforcement resources to get our all furnature and possessions and belongs on which our lives rely!

6. B

   Brian S.

   Source: MoveAdvisor · Santa Rosa, CA to Rexford, MT

   25 Dec 20213-bedroomPaid $25,000

   Do not use.

   Do not allow this "Company" and I use the term loosely. Gang would be a better fit. If this company pulls up your drive, send them away immediately. Even if you have to EAT THE DEPOSIT. DO NOT USE THEM! These guys made our move a living hell. The first red flag was when they showed up 2 days late with only one loader for a 2400 cu. ft. move. Then they tried to charge us for 3000 cu ft only to have me point out they were driving an 1800 cu ft truck. "Oh we will just leave the lift gate out and load everything else on that." was the drivers response. When they finally left they refused to take two large crates because, "Their transfer station didn't want to deal with them." That was the start of the transgressions. Our items sat in a storage unit for months after the delivery window. When they finally did arrive the state of our stuff was disturbing to say the least. First off they ripped the head off an antique grandfather clock, broke the footboard on an antique bed frame, "lost" a 55 inch television. We were using storage totes to move. out of 80 storage totes we got 60 back, losing years of genealogy paperwork and family pictures. Thousands of dollars in garage and gardening tools etc. basically anything with value which you could find in a pawn shop. Nothing came through unscathed. Its almost like they rolled the totes to the truck end over end. To top it off, these "professionals" cut the zip tie seals off of EVERY SINGLE TOTE, then sealed some up with tape. When they replaced the lids they even failed to put the correctly labeled lids on the right tote. Imagine our surprise to open a box labeled clothes that is full of cooking pots and dishes. They work with an insurance company that may be calling people on the side about their extended warranty, because they certainly aren't responding to insurance claims... Well actually they did, we were basically told that even though 1/3 of our goods never made it, we can pound sand if we can't give a detailed itemization of what is missing. WHO THE HELL WRITES DOWN EVERY BOXES CONTENTS WHEN YOU MOVE?! My advice is to call Uline, get large crates, load, and send them via fedex ground yourself and enjoy the fact that you got your stuff there and have it still, for ALMOST THE SAME PRICE as what you would pay these guys to pull their vanishing act with it.

7. E

   Eric R.

   Source: MoveAdvisor · Benicia, CA to Phoenix, AZ

   18 Nov 20213-bedroomPaid $8,500

   Terrible Service

   If I could give 0 stars, I would. My move was an emergency situation, I spent 3 hours on the phone going over inventory of my house to make sure things were not left behind. However, when the job was done they left behind HALF MY HOUSE and the delivery man tried to say he can come back and charge extra to finish the job?! He did not check the inventory when he arrived just simply said BEFORE THEY STARTED, that they would not have enough room. How is it possible to know that if you did not check inventory? They were supposed to load furniture first but they loaded up boxes first. They took apart furniture and left it behind. They did not fill the truck as best as possible, their level of care of my items was trash, and ultimately it was a rushed and terrible experience. Honestly, they left behind my kids bedroom furniture, all of my tv’s, book shelving. Office desk, wall mounts, shoe racks, extra strollers, lamps, storage baskets, and much more. In the end; i kept asking myself, WTF DID THEY ACTUALLY TAKE?! Because it felt like a CON job. NOW lets talk about delivery! I paid for expedited shipping and my stuff took up the whole truck so there was no other load to pick up. My move was only 750 miles, and yet here it is almost a week later, and i still DO NOT HAVE MY STUFF! There is ZERO communication from this company in regard to estimates, and ultimately, i do not have much confidence that my stuff will get delivered any time soon. Be very wary of this company, probably one of the worst experiences with another business that I have ever had, especially when in an emergency, hoping they would actually create less panic bc they are “professionals” at moving. HA! Wrong thinking! This company has actually caused more stress, headache and confusion than any other company experience I have had in my adult life.

8. K

   Kathy C.

   Source: MoveAdvisor · Stanwood, WA to Palm Bay, FL

   12 Oct 20212-bedroomPaid $22,000

   Worst moving company ever

   Showed up 6 hours late, workers were in aware they had to pack my house. Took until midnight. I paid to have my drop off expedited to 7-9 days received my stuff 18 days later and they wouldn’t refund my expedite fee. Dishonest all around. Will be contacting the BBB to report

9. S

   Shilpi B.

   Source: MoveAdvisor · Seattle, WA to Dallas, TX

   1 Jul 20214+ bedroomPaid $10,000

   Worst movers

   The was the worst move ever. The sales guy Aaron was quick to offer discounts to make the sale. Then came one disaster after another. The movers didn’t show up on the scheduled day of the move. It started with calls every 2 hours that the foreman was running late, eventually never making it. The next day they wrapped up the move and that’s when the next set up problems began. Once the delivery window came up we got automated emails “ about our delivery being scheduled” with little to no information. After hounding the customer service team we were finally told our stuff was still in storage, week 3 after pick up. Our items came after a month. The delivery guys were rude, refused to reassemble our furniture in our new house in designated areas. Save yourself the hassle of dealing with this company. It’s not worth the stress.

10. J

    Josh F.

    Source: MoveAdvisor · Seattle, WA to San Diego, CA

    24 May 2021StudioPaid $1,700

    FIND ANOTHER MOVING COMPANY!

    I would NOT recommend this moving company at all! FIND ANOTHER OPTION! I had several issues with my move. First, I asked to move in on a Friday with over a 10 day notice. Then they tell me that they can't come Friday and will come Saturday. Saturday comes and I hear nothing from them and no one shows up. I then proceed to get almost no communication from them the rest of the following week. Their mailbox is full. You can try calling just to verify what I am saying, so there is no way to get ahold of customer service other than text which receives very infrequent responses. Finally, I am told my stuff will come after waiting 10 days and my stuff was heavily damaged. I don't have much stuff but my dresser was broken, two legs of my tv stand were broken, and my stand sit desk which is quite expensive was heavily broken in several places. On top of all this, I had paid extra for white glove service so that my stuff would be assembled for me, but the movers didn't have any tools so NOTHING was assembled. They just left my mattress and bed frame pieces resting against the wall along with other unassembled furniture. When I tried to contact customer support about this, they said that it was part of the contract. READ the contract they give you because they basically promise next to nothing and end up delivering a very poor expierence that I would not wish anyone else to go through.