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Recent reviews

C
4 Mar 2023 · MoveAdvisor
1.0 out of 51.0
This company failed to honor their contract with us. On the day our goods were delivered their driver told us he was waiting for his "guy" to arrive and help him unload our goods. This is when we found out they only send one person from their company to deliver and unload. They use local movers to assist. When a local professional moving company arrived, they could not come to agreement on their fee, and they left. To solve this, Los Angeles Transfer and Storage hired two people from Craigs List to unload our goods. Unfortunately, the employee from Los Angeles Transfer and Storage got hurt on the job leaving my husband and I to unload our goods with two people hired from Craigs List. We paid for professional movers to deliver, unload and reassemble our goods. That is not what happened. We informed our moving broker who hired Los Angeles Transfer and Storage, provided details, photos and text messages of what happened, the broker immediately sent a request to Los Angeles Transfer and Storage requesting they reimburse us for the delivery portion. We made several requests asking for reimbursement, went through their CSI claims and the BBB. In the end, all we received was, "they were sorry for what happened." No refund!! All we asked for was a partial refund against the delivery fee. We thought this company was a professional service and would honor our request. We were wrong.
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S
13 Jul 2022 · MoveAdvisor
1.0 out of 51.0
AVOID THIS COMPANY!!! Shockingly dishonest people I'm so shocked with what I experienced, that I wouldn't know where to begin. Avoid this company at all costs
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S
22 May 2022 · MoveAdvisor
1.0 out of 51.0
TERRIBLE! Our order No: LA7505614. All the phone calls get rerouted through Google Voice random generated numbers. I hired this so-called company to move our office from CA to MN back in February 12, 2022. I paid them 60% of the contract in advance . They promised me to deliver time frame is within 21 days. It is on May 21th, 2022 now, and all our furnature, belongs have not been delivered yet. It has been 97 days since our whole possessions and furnature were packed picked in CA. For more than three months, I have been trying to reach these people. All the company calls go to voicemail, and the mailbox is always full. I contacted Joel and Miranda Morris so many times but they never give me the ETA. It is on May 21st and the furniture hasn't even left the California facility and they keep telling me it's scheduled, but it always doesn't tell me when is the loading date. My husband and two kids are now in an empty home because they lied about the lastest deliver our furniture date. One of my kids has medical problems and we are experiecing horrible difficult time due to your so much delaying delivery. We have to cry and shout out for help!!!! Now I also can't get in touch with Dave who picked and picked up our furniture from CA and they didn't return my calls, Joel and Miranda Morris. who works for the company keeps telling us that our belongs are to be loaded tomorrow. So far we still do not have a date of loading. Very disappointed. I think I need call the police。We can't live without these furniture and all our daily necessities and our possessions. So far the moving process is traumatic enough to send us into a depression. We badly must have the owner of Los Angeles Transfer And Storage company to respond our this complain to tell us the date of loading and the estimate of delivery date. Please do not force us to use state legal resources and enforcement resources to get our all furnature and possessions and belongs on which our lives rely!
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B
18 Feb 2022 · MoveAdvisor
5.0 out of 55.0
Los Angeles Transfer and storage was the second in a three stage move. The first stage started out well but dropped the ball and went over the estimated arrival date. After multiple "chat" and phone calls, they finally provided your name and contact information. When I called, I was connected to Miranda who promptly began to advocate for us. She unblocked a situation that was slowing down the delivery of the belongings and facilitated a timely arrival by the third stage at the destination. Thank you Miranda!
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B
25 Dec 2021 · MoveAdvisor
1.0 out of 51.0
Do not allow this "Company" and I use the term loosely. Gang would be a better fit. If this company pulls up your drive, send them away immediately. Even if you have to EAT THE DEPOSIT. DO NOT USE THEM! These guys made our move a living hell. The first red flag was when they showed up 2 days late with only one loader for a 2400 cu. ft. move. Then they tried to charge us for 3000 cu ft only to have me point out they were driving an 1800 cu ft truck. "Oh we will just leave the lift gate out and load everything else on that." was the drivers response. When they finally left they refused to take two large crates because, "Their transfer station didn't want to deal with them." That was the start of the transgressions. Our items sat in a storage unit for months after the delivery window. When they finally did arrive the state of our stuff was disturbing to say the least. First off they ripped the head off an antique grandfather clock, broke the footboard on an antique bed frame, "lost" a 55 inch television. We were using storage totes to move. out of 80 storage totes we got 60 back, losing years of genealogy paperwork and family pictures. Thousands of dollars in garage and gardening tools etc. basically anything with value which you could find in a pawn shop. Nothing came through unscathed. Its almost like they rolled the totes to the truck end over end. To top it off, these "professionals" cut the zip tie seals off of EVERY SINGLE TOTE, then sealed some up with tape. When they replaced the lids they even failed to put the correctly labeled lids on the right tote. Imagine our surprise to open a box labeled clothes that is full of cooking pots and dishes. They work with an insurance company that may be calling people on the side about their extended warranty, because they certainly aren't responding to insurance claims... Well actually they did, we were basically told that even though 1/3 of our goods never made it, we can pound sand if we can't give a detailed itemization of what is missing. WHO THE HELL WRITES DOWN EVERY BOXES CONTENTS WHEN YOU MOVE?! My advice is to call Uline, get large crates, load, and send them via fedex ground yourself and enjoy the fact that you got your stuff there and have it still, for ALMOST THE SAME PRICE as what you would pay these guys to pull their vanishing act with it.
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