Monster Moving LLC

Reviews

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1. L

   Leonard J.

   Source: MoveAdvisor · Fair Haven, NJ to Richardson, TX

   11 Aug 20212-bedroomPaid $4,475

   No Complaints

   I had a great experience with Monster Moving Company. The staff did a great job. They were on time, stayed to the quoted price without any additional fees, and handled everything asked of them. They were constantly a great help. Recommended.

2. G

   Gregory T.

   Source: MoveAdvisor · Martinsburg, WV to Newark, NJ

   10 Aug 20212-bedroomPaid $3,001

   Amazing Move!!

   The Monster Moving crew were Lovely guys to work with. I had excellent service from them from start to finish. I had great communication with them throughout. Goods were moved and delivered without issue. Highly recommended. It should definitely be used again.

3. L

   Larry B.

   Source: MoveAdvisor · Camp Point, IL to Rock Hill, SC

   6 Aug 20212-bedroomPaid $4,352

   Fabulous!

   Jack crew accommodated me at short notice for an in-town move. The movers were prompt, courteous, and very careful despite working quickly. The estimates, charges, and options were clearly spelled out. We highly recommend them for any future moves!

4. V

   Victor C.

   Source: MoveAdvisor · Phoenix, AZ to Jacksonville, IL

   6 Aug 20212-bedroomPaid $3,690

   Good Work

   The moving day was extremely smooth. There were no hassles, nothing broken, and very respectful people. Diane was very professional; she knew her information, and her customer service was on point! I am so impressed with their fantastic job!

5. B

   Bryn S.

   Source: MoveAdvisor · Austin, TX to Fort Collins, CO

   21 Dec 20213-bedroomPaid $7,200

   RUN AND HIDE

   Can not say enough negative things about this service. For the sake of my own sanity, I'll compartmentalize our numerous complaints into 5 key grievances: 1- Constant moving of goal posts. Our initial pickup window was guaranteed and then missed and rescheduled 3-4 times. Every single time, we had to be the ones to call the service and ask what was going on. We were given excuse after excuse. 2- Lack of Transparency - After receiving the initial quote (during which time we were absolutely lied to about the level of service we could expect), we did not see a contract or terms sheet from Monster Moving until we'd already deposited over $5000 for the service and our possessions were loaded on their truck. -- We were asked when we would be available to accept delivery and provided a date. There was absolutely no mention that the contract gave them a 30 DAY delivery allowance FROM THAT DATE. We only discovered this AFTER reading the fine print on the back of the contract; a contract we only received after we had paid 75% of the total moving costs. 3- Multiple items were not packed. We performed a walkthrough with the movers indicating what items should be packed, and which ones should be left. The moving team moved some items out of the way, then completely neglected to load them on the truck at all - even after charging us for the space they would take up. 4- Monster Moving DOUBLED our quote price when the movers arrived. In fairness, we did have more items to move then we initially anticipated, but certainly not double the amount. Watching them write up the new bill, I saw they quoted 10 cubic feet for a guitar, 15 cubic feet for a Shop Vac, the list goes on and on. 5- Absolute lack of communication. Helen Keller had less of a struggle learning to communicate than Monster Moving and their support team. Constant excuses, long hold times, indifferent operators, and lack of any updates are what you can expect here. Good luck trying to get any answers, reach a manager, or talk to anybody except their inept support team. There are not many things I would use a time machine to change about my life. But contracting Monster Moving is certainly one of them. Damn the butterfly effect, I would happily accept any consequences just to not give my money to these dirtbags. It is now the week of Christmas and my wife and I are sitting in an empty house in a new state, hoping against hope that all of our belongings are safe. In short, run. Run far away. Run and hide from businesses like Monster Moving. They are the true monsters hiding under your bed you were told about as a child. Except these monsters pick up your bed, spit on it, and throw it into the lake and then charge you for the hassle.

6. J

   Jean C.

   Source: MoveAdvisor · Spring Hill, TN to Berrien Springs, MI

   20 Dec 20214+ bedroomPaid $23,069

   THE MOVED IN THIS COMPANY WAS A WORST NIGHTMARE!!!!!

   Don't ever hire this company for moving. Our moved with them was a nightmare. We've had moved so many times, but this moved with the Monster Moving LLC is the worst moved ever. They said, they will come with 4 crews and a big truck, but only showed up with 2 crews and small truck. We've had paid them 23k+ expected a good service, but it is such a disappointment, or I may say it is not only a disappointment it is a nightmare! We had 2 months (Sept 7, 2021 - Nov. 7, 2021) free storage. We had to pay another $1,200 for the extra storage since we exceed from the free Storage time for couples of days. It is a long-distance move from Tennessee to Michigan, the crazy part is they stored some of our stuff in Tennesse and Texas. WE asked why? they can just put in one storage, so it is a lot easier for them on the delivery. But the crew worker who pick up our stuff was from Texas and said they will just put some of our stuff in the storage there. Delivery time Dec 5, only they delivered our stuff boxes and mattresses and the 95% of our furniture's was missing, it is all the high-volume furniture's from formal dining, 6 chairs, China cabinet, seasonal dining and 6 chairs, large entertainment center, fireplace, coat/mud stand, 6 large accent rugs, 2 couches and loveseat, coffee table, 2 corner table, wall frames, 3 dressers, 4 chests, 2 medium tv stand, small computer desk, 2 night stands 2 headboards and 1 footboard, bed parts, rocking chair and more. So, we call state police when we found all our missing furniture's, before we let go the truck driver, so we have a record and statement from the truck driver about all our missing furniture's on the delivery. We called them immediately, about the problem it took so long for them to answer the phone and guess what? They said our furniture's was still in Texas warehouse. It is the negligence and fault of the company, but we are the one who suffered. You need to do inventory before you will load the stuff of the customers, to make it sure everything is in there. So now it's been 2 weeks, we didn't hear any update from them when they will deliver our furniture's. We are the one who keep calling them asking when they will deliver it. So, we will file a complaint in BBB and FMCSA. Company customer service are so unprofessional and rude. Never ever recommend this moving company to anyone.

7. A

   Antonia D.

   Source: MoveAdvisor · Boston, MA to Spokane, WA

   4 Oct 20211-bedroomPaid $4,400

   False reviews!!!!!

   This company has posted many false reviews on Google reviews and has likely done the same here. They are well over a week late delivering our stuff (PAST THE 30 DAY LEGAL LIMIT) and have not ONCE called or contacted us in any way to give us any kind of information post pick up. They have ignored our e-mails and refuse to give me copies of any of the paperwork relating to our move. They have no idea when my stuff will get here. Save your money and your sanity.

8. W

   Weisen L.

   Source: MoveAdvisor · San Francisco, CA to Westport, CT

   23 Sep 20212-bedroomPaid $14,157

   DO NOT BOOK!

   THE WORST MOVING EXPERIENCE EVER – DO NOT BOOK! I have moved internationally, domestic cross-country and locally before, and I have never worked with such an appallingly unprofessional company. Here is the summary of my experience: • Movers did not show up on the day they were supposed to despite paying extra to secure a guaranteed specific move-out date. • Movers damaged the walls and scratched the floors. Some of my duffel bags were literally thrown down the stairs. • Movers parked in an illegal spot even though I had a spot reserved for them and asked them repeatedly to move the van. • Movers left my belongings unattended for hours in the middle of the street in downtown San Francisco (not even on the sidewalk – see pictures). • The packing crates for TV and glass top that I paid extra for turned out to be bubble wrap with a thin cardboard layer and was completely inadequate protection for the items it was supposed to hold. Needless to say, the glass top arrived in pieces. • Unprofessional service: o One representative told me to “call the police” because I asked for written confirmation on claims filing procedures. o Movers charged an arbitrary $1,000 extra to change delivery address without explaining how they arrived at that amount even though the new address was • Movers lost and damaged a number of items and have been unresponsive to claim filings. Don’t believe me? Read these Yelp reviews (https://www.yelp.com/biz/monster-moving-elk-grove-village) and Better Business Bureau reviews (https://www.bbb.org/us/il/elk-grove-village/profile/moving-companies/monster-moving-llc-0654-1000012098)

9. N

   Nicole G.

   Source: MoveAdvisor · Burbank, CA to Brooklyn, NY

   23 Aug 20211-bedroomPaid $6,000

   Reported to the BBB

   The services that Monster Moving LLC advertises do not meet the minimum and most reasonable standards expected of a business that operates as a moving company. I selected this company to move my household goods from storage in Burbank, CA to Brooklyn, NY. I packed my household goods neatly in 31 new boxes that I purchased from Home Depot. My items were picked up for transport on 23rd June, and they were not delivered until the 16th August, or 4 days after the LEGALLY allowed 30 business days delivery date. Upon delivery, 26 of 28 of the boxes that were delivered were destroyed. Most of the furniture was broken or dirty because it was delivered without a plastic cover, and some of the glass items inside the boxes marked as delicate were broken, and there were a significant number of personal goods missing. Monsters Moving LLC charged me $5,954 USD for these services. It will cost me over $3,000 to replace or repair my damaged goods. To say that I am extremely dissatisfied with the services provided by Monster Moving LLC is an understatement. First, the expected delivery timeline exceeded the 30 day limit. Second, it took customer service days to weeks to respond to my inquiries regarding the status of my shipment with no consideration of my requested date and time for my shipment delivery. And finally, there was not only extensive damage to my household goods caused by mishandling of boxes, but also property loss due to improper handling and transport of my household goods. I do not know if I will ever get compensated for my losses, but I can only hope that their next customer does not have to experience what I went through. Please do your research before opting for this company which should be out of business.

10. A

    Amy M.

    Source: MoveAdvisor · Chatsworth, CA to Woodstock, GA

    9 Aug 20214-bedroomPaid $23,000

    A Moving Nightmare!

    I typically don't write reviews and it's taken me a while to write this one. My husband and I relocated from LA to Georgia in April. The initial quote was not unreasonable and the service representative Natalie was very helpful. We were promised 2 days of packing then transportation. I received a call a few days before the move telling me that we would only have one day and that there would be a large crew. Well, 4 guys came to pack a 3,000 sq.ft. house. The crew was all over the house, our items were put into boxes with no contents labels on them, our clothing was put into wardrobe boxes without being hung up on the metal bars, just tossed in. I will say that shockingly we only had a couple of broken dishes, considering how items were packed. Then the upcharges for extra materials, etc. Our binding estimate went from approx. $16,000 to approx. $23,000. They "held us hostage" as we were flying out of LA the next morning and couldn't change our flight plans so last minute. We were then informed that if the driver couldn't get access to our location, we would be charged an extra $5,000 to offload our contents and put our items in a smaller truck to get to our townhouse. The packers had to go back to our house after we left to finish the next morning. When I tried calling to speak to Natalie, I was told that she only handled the estimate tickets and that once the crew was dispatched, her involvement was over. So classic, that I thought that I had a contact that I could rely on, but alas, no. There was no physical person to speak with, just a generic reply of send an email to info@monstermoving.com Additionally, they are brokers that contract with various independent drivers, which we didn't know about. When the driver got to Georgia, he arranged for a crew to help him unload. No one showed and he had to scramble to call other guys to help him. I guess those that wrote positive reviews got lucky. Again, I am not one to complain or write reviews, good or bad, but this review is critical for future potential customers to beware of this company.