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Recent reviews

B
21 Dec 2021 · MoveAdvisor
1.0 out of 51.0
Can not say enough negative things about this service. For the sake of my own sanity, I'll compartmentalize our numerous complaints into 5 key grievances: 1- Constant moving of goal posts. Our initial pickup window was guaranteed and then missed and rescheduled 3-4 times. Every single time, we had to be the ones to call the service and ask what was going on. We were given excuse after excuse. 2- Lack of Transparency - After receiving the initial quote (during which time we were absolutely lied to about the level of service we could expect), we did not see a contract or terms sheet from Monster Moving until we'd already deposited over $5000 for the service and our possessions were loaded on their truck. -- We were asked when we would be available to accept delivery and provided a date. There was absolutely no mention that the contract gave them a 30 DAY delivery allowance FROM THAT DATE. We only discovered this AFTER reading the fine print on the back of the contract; a contract we only received after we had paid 75% of the total moving costs. 3- Multiple items were not packed. We performed a walkthrough with the movers indicating what items should be packed, and which ones should be left. The moving team moved some items out of the way, then completely neglected to load them on the truck at all - even after charging us for the space they would take up. 4- Monster Moving DOUBLED our quote price when the movers arrived. In fairness, we did have more items to move then we initially anticipated, but certainly not double the amount. Watching them write up the new bill, I saw they quoted 10 cubic feet for a guitar, 15 cubic feet for a Shop Vac, the list goes on and on. 5- Absolute lack of communication. Helen Keller had less of a struggle learning to communicate than Monster Moving and their support team. Constant excuses, long hold times, indifferent operators, and lack of any updates are what you can expect here. Good luck trying to get any answers, reach a manager, or talk to anybody except their inept support team. There are not many things I would use a time machine to change about my life. But contracting Monster Moving is certainly one of them. Damn the butterfly effect, I would happily accept any consequences just to not give my money to these dirtbags. It is now the week of Christmas and my wife and I are sitting in an empty house in a new state, hoping against hope that all of our belongings are safe. In short, run. Run far away. Run and hide from businesses like Monster Moving. They are the true monsters hiding under your bed you were told about as a child. Except these monsters pick up your bed, spit on it, and throw it into the lake and then charge you for the hassle.
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J
20 Dec 2021 · MoveAdvisor
1.0 out of 51.0
Don't ever hire this company for moving. Our moved with them was a nightmare. We've had moved so many times, but this moved with the Monster Moving LLC is the worst moved ever. They said, they will come with 4 crews and a big truck, but only showed up with 2 crews and small truck. We've had paid them 23k+ expected a good service, but it is such a disappointment, or I may say it is not only a disappointment it is a nightmare! We had 2 months (Sept 7, 2021 - Nov. 7, 2021) free storage. We had to pay another $1,200 for the extra storage since we exceed from the free Storage time for couples of days. It is a long-distance move from Tennessee to Michigan, the crazy part is they stored some of our stuff in Tennesse and Texas. WE asked why? they can just put in one storage, so it is a lot easier for them on the delivery. But the crew worker who pick up our stuff was from Texas and said they will just put some of our stuff in the storage there. Delivery time Dec 5, only they delivered our stuff boxes and mattresses and the 95% of our furniture's was missing, it is all the high-volume furniture's from formal dining, 6 chairs, China cabinet, seasonal dining and 6 chairs, large entertainment center, fireplace, coat/mud stand, 6 large accent rugs, 2 couches and loveseat, coffee table, 2 corner table, wall frames, 3 dressers, 4 chests, 2 medium tv stand, small computer desk, 2 night stands 2 headboards and 1 footboard, bed parts, rocking chair and more. So, we call state police when we found all our missing furniture's, before we let go the truck driver, so we have a record and statement from the truck driver about all our missing furniture's on the delivery. We called them immediately, about the problem it took so long for them to answer the phone and guess what? They said our furniture's was still in Texas warehouse. It is the negligence and fault of the company, but we are the one who suffered. You need to do inventory before you will load the stuff of the customers, to make it sure everything is in there. So now it's been 2 weeks, we didn't hear any update from them when they will deliver our furniture's. We are the one who keep calling them asking when they will deliver it. So, we will file a complaint in BBB and FMCSA. Company customer service are so unprofessional and rude. Never ever recommend this moving company to anyone.
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L
25 Nov 2021 · MoveAdvisor
5.0 out of 55.0
Quick!!!! Did not try to rob me with unnecessary fees. They showed up on time and were professional. Highly recommend using them for your small delivery needs.
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L
11 Nov 2021 · MoveAdvisor
5.0 out of 55.0
Excellent crew of 4 guys powered through a move of 2 separate locations to our new place. They were careful and professional, and they moved quickly. I would absolutely use these guys again. But I hope I'm done moving. So sick of moving.
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C
15 Oct 2021 · MoveAdvisor
5.0 out of 55.0
They were terrific movers, and they were really friendly and professional. My things aren't super nice, but they still treat them with care.
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