Most Valuable Movers

Reviews

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1. S

   Sherry

   Source: MoveAdvisor

   29 Mar 2016Paid $6,000

   Stolen Chair, mice fecal matter and urine.

   I experienced a building fire in NYC and upon leaving did research whereby I could salvage my large art sculptures and ONE Bloomingdale's Chair that due to a spinal condition was perfect. (600 value and never heard from claims which would pay about 12 bucks) The original contact person Angela was superb on all counts and I went with the company as it shipped by cubic space not weight (would be unable to ship them). When one of their drivers had an accident they were bought out by this huge company (from family run). I kept them in storage in NJ thinking I would eventually return but finally realized I would never be able to. The storage in WA is about half the price and Angela worked as hard as she could to have them reduce my monthly rates but they would not. In all I spent 6 thousand for this company storage and shipping only to have my chair stolen (lived across Waldorf Astoria and saw this many time with other truckers) and sculpture with toxic mice urine and fecal material. The company which bought them out after a trucking accident (one person died) finally sent me an email when I asked for my goods to be shipped. They charged me a balance and somehow their record keeping did not know I had paid in full and they actually owed me as the delivery was overdue. My complaint is re the company that bought out this small family run company. When "Serge" arrived I was dismayed by how people's goods were treated. (I have lived in CA, Boston and overseas and know much about the issues with shipping). I saw one man (needed two mho) high up on a ladder trying to find my crates and having to toss other people's chairs, couches, desks et al from this height to the ground below. I wish I had taken photos. He needed someone below to pass the goods to. It is no surprise to me that most people have broken goods upon delivery - he as well would not change his operations so that this would not occur. I informed both my contact Angela (who by now had moved on) and the parent company. Could care less. My much anticipated chair-with it's straight back was missing. Of course! A 600 dollar chair was per my contract supposed to be padded and wrapped by the company but was not (I had two months to undo my entire apartment and trusted they would honor the contract, otherwise I would have put an old blanket around it to hide it’s quality. As well a low table was damaged (not padded either and broken beyond repair). I know full well it was stolen having). I had them search as I assumed there would be camera's in the open area storage-not individual units but there was NO security). Well I had to take Angela’s word that there was a search - someone knows where that chair is. I did all that was expected on my end of the contract - paying always on time. They did not honor any aspect of the contract at all. The insurance will be a hassle and not worth much, and being a one of a kind chair and rare in shape will never compensate me. If I even get a response. But that is not what I now find disgusting about this company. I finally was able to start to un crate the last and largest sculpture. I started to smell a disgusting fecal/urine smell. I wrapped all parts (made to be taken apart in some areas).. with extra plastic yet I realized very fast that there was a mice/rat colony that had inhabited my sculpture for who knows how long! Not only highly dangerous urine + fecal droppings which is supposed to be cleaned up by professionals which I cannot afford (background in the health care fields) but there was a source of food in that facility as evidenced by the beans - pinto! They had no pest control, the photos are evident of that and no security or concern about people’s goods! (I did not want to contaminate my camera so only the worst - need to get gloves and masks) Nancy whom I just spoke with-did not say"sorry" lets see what we can do for you (as any good company who valued their customer base would) not seemed to care at all that money is their only motivation. I may need 1k to have it destroyed properly.

2. A

   Anthony

   Source: MoveAdvisor

   15 Mar 2016Paid $2,200

   Company should not be allowed in the Moving Business.

   This is a moving company which needs to be shut down. The came and picked my furniture up on 2/29/2016 for a move from NJ to SC. The first sign of a poor company, they wanted to increase the price $250.00 more than what was quoted. I was told that my items would leave NJ on the Wednesday 3/1/2016 and would arrive 3/4 or 3/5. When I called the company on 3/4 I was told that my things were in some warehouse and would not leave until 3/9/2016. Then I receive a call that my delivery date was 3/12 or 3/13. On 3/13 received a call from the driver at the address stating that no one was home which was a lie. I told them where I wanted but. The did but most of the items where they were suppose to be placed. As per their contract none of the items were re-assembled which they disassembled and one of the legs on the sofa was completely off which they placed by the door in the storage and left it. The dispatch and the administrative people were very rude and disrespectful. DO NOT USE THIS COMPANY BY ALL MEANS.

3. R

   Richard C.

   Source: MoveAdvisor

   10 Mar 2016Paid $2,884

   BEWARE!! AVOID even if you have to use UHAUL.

   We contracted with the broker Nat. Moving Group, who engaged Most Valuable Movers to move our belongings. We had no idea who the moving company would be. Though NMG was honorable, essentially when you use a broker, you sign two contracts. In our case, the MVM contract (bill of lading) didn't match what we were told by NMG. Don't use a broker! As far as MVM is concerned, they are a disaster! We just completed 17 months of frustration resulting in arbitration which got us a check for $765., a fraction of the cost of the damage MVM did to our belongings,..furniture chipped and broken, soft furniture stained and fabric torn, wrought iron coffee table broken, side table bent beyond repair and multiple boxes crushed. Our belongings were not blanketed as per contract and looked like they had been moved around the warehouse with a bulldozer. The panel truck which did the pickup was filthy,..as was the van (sides painted out) which delivered everything,.. and we had no idea they would go into storage. At the pickup, I refused to sign the bill of lading because it was not consistent with what I had been guaranteed by NMG. I only signed it at the urging of NMG,..after being shouted at by the owner of MVM. Had I not trusted the broker, NMG, and known the mover before the pickup, I would have seen their reviews and refused to us them. Learn from my experience. Oh yes, full value protection (FVP) insurance was quoted at a ridiculously high price of 55% of the moving cost making it unreasonable to use.

4. C

   Church

   Source: MoveAdvisor

   1 Jul 2015Paid $6,000

   Moving Company.

   Most Valuable Movers were contracted to us by American National Van Lines and I would NEVER recommend either of their moving services! The Most Valuable Movers arrived late, hit our neighbors car with the moving truck, had us jump start the moving truck when their battery died (after we suggested they turn off their headlights and they did not), were over a month late in delivering our belongings and then damaged the majority of our furniture and boxes. There was over $800 worth of damage, the only consented to repay about $200 after multiple claims disputes. Once we signed the claim dispute it said in writing that we would receive a check from them within 45 days. It has been well over 45 days and we still have not received our claims check. Throughout the entire process there was no communication, we tried to call and would get no answer. At one point they even told us that our truck was on the way to us, 3 days later we still had not heard anything from the truck driver or company so we called again and they said that they must have mistaken our move with someone else's because our belongings were still in their warehouse in New Jersey! Unbelievably horrible service!! .

5. J

   Jennifer

   Source: MoveAdvisor

   24 Jun 2015Paid $6,000

   Awful.

   If you enjoy having your large ticket items (like dressers, beds) broken, chipped and stolen- this is the moving company for you. Check their BBB score- it's an F. Unprofessional, unreachable, they lied to me about my missing items, promising delivery "soon".   I would never recommend this company to anyone for any reason.      .

6. C

   Chelsea R.

   Source: MoveAdvisor

   17 Mar 2015Paid $1,575

   I just wanted my things!

   It took them 2 weeks to deliver my things from PA to IL. I have never been so rudely treated by customer service in my life!  They are just concerned with the money and packing more things in the moving van. I had my price for my move raised 500 dollars at time of pick up due to "estimated weight being more than previous estimated" and then they would never call me back when I asked when my things were going to be delivered!! I move all over the country for my job and I have never had such a terrible experience in my life! They were extremely unprofessional and rude toward a paying customer and it is not worth the hassle! pay more somewhere else and get better service. This is not the company to use.  I still haven't received my things. Everytime I talk to someone I get a different reason why it's late and a different time to when it will arrive.   .

7. R

   Rob E.

   Source: MoveAdvisor

   15 Mar 2015Paid $2,000

   Furniture & personal possessions.

   (MVM): Most Valuable Movers, should stand for most valuable mistake.  First off they hounded me continuously with multiple emails and calling my cell phone. I filled out a brief application looking for professional movers on-line putting in my email and cell phone. Then the phone calls and emails started flying. I finally gave in and signed a contract with them. The price was very reasonable and again I learned "you get what you pay for". Three Columbians showed up at my door and then I knew I made a bad mistake. They wanted more money for loading the truck. We argued. I don't think either one of us understood each other. Finally after a mutual agreement they started to work. They were painfully slow. Finally all was loaded and off they went back to New Jersey. 14 days later which was the last day they had to fulfill the contract. Thankfully we planned ahead and brought some chairs and air mattresses. intermittently I would call them and plead and gripe for my furniture, but to no avail. When the truck showed up here in Florida two movers got off the truck. Again non-American. I was missing multiple possessions and numerous things were broken. I had to file a complaint form on-line with a 3rd party. They have 60 days to reconcile. I have no hope. Big time lesson learned. Please don't Mage the same mistake I did. .

8. J

   Joseph G.

   Source: MoveAdvisor

   2 Feb 2015Paid $1,200

   Worst movers ever.

   Ask to move a $10000 dining room table. Moved from Nj to orlando. Buffet table broken legs and mission a $420 chair. They were late. Unprofessional . Once they wrapped the table and put in the truck. Said I owed them $200 for tape and use of there blankets. I had no choice so I paid them. Once they delivered the table they only brought 7 of the chairs. Asked them about it they said oops. That the chair was so broken they didn't bring it with them. Then told me the insurance company would take of it. The insurance company agreed to settle for $12 . Unbelievable !! Do not ever use this company.

9. D

   David

   Source: MoveAdvisor

   27 Nov 2014Paid $4,000

   Heart breaking move.

   Moving information. Company:American National Van Lines / Most Valuable Movers: Date : 10/28/2014 Contact: Relocation Consultant Ryan G. phone Number 1-855-818-8863. I went online to get quotes for moving from NJ to Texas. All the quotes were over $5000. So I decided to move my self. I reserved a Budget rental truck and was ready to move on November the 5th. On November the 1st I received a Call from Ryan from American Van Lines and after going thru what I was going to move he quoted me  $2,096.95. this Quote was cheaper than  moving myself. Ryan also told me it would only take a week. On 10/31/2014 I received a call from Tanya from American National van lines to go over what I am taking. Tanya told me I have more stuff than originally quoted to Ryan and raise the amount of $2755. I still thought it was a good Idea that I would not have to load and to unload my belongings. the Movers were to arrive 11/03/14 per contract. On 11/04/2014 Most Valuable Movers arrived at 1035 Pm a day late. The driver came in at started to look around at my belongings. He told me I had more stuff than what was on the contract. I asked to see what he had. He had the 1st contract, I told him that was the old one. I showed him the second contract and he started to load the truck. at 235 AM they finished at locked all my belongings in the truck. The driver then started to fill out the paperwork and said to me I had more stuff and quoted me $5280. Told him I did not have that and he drooped the total cost to $4000. and Increase of $1245. I was stuck because I was leaving On 11/5 to go to Texas. On 11/07 I got a phone call from Nancy from Most Valuable Movers asking me if I was ready for my furniture and that they were ready to leave for Texas. I arrived in Texas on 11/09/14. I was told It would take a week to get to Texas which would put them there on 11th. My family and I had to sleep On air mattress and eat out. On the 10th I made a call to Most Valuable Movers and inquired the estimate time my furniture be there on the 11th. the dispatch said that the furniture is leaving that day. I told him that Nancy told me it was leaving on the 7th, He told me she was wrong. I then asked when he thinks it would be here and he told me it would take 3 days to get there. The dispatch gave me the drivers name and number  and said call him in a couple of days. The Driver name is Dan, I called Dan on the 11th and asked him what time he be here. He told me that he won't be in Texas till the Sat the 15th. I did not hear from the driver Dan on Sat. I called and called him and was not able to reach him. I decide to call Dispatch and they were able to get the driver and told me he will not be there till Monday the 17th. On Monday I received a call from the driver's wife (Christi) and was told they had to go to Huston and make another pick up and will not be there till Tuesday the 18th. On Tuesday I got another call from Christi saying there some issues and will not be there till the 19th. Now on the morning of the 19th I called both company and complained that we have been waiting and for over two weeks and had to wear the same clothes over and over and sleep on air mattresses. they told me they would look into it and will call me back.  Well they never did, that morning I received another call the the Christi and she asked me if I want the good new or the bad news, she started to laugh and told me they will be there on the 20th in the morning and she laughed.   On the 20th the drive did arrive and started unloading my stuff, there were extensive damage, Boxes crushed, dining room table chair broken, dining room table scratched, Queen size bed corner ripen and a tear in mattress box spring, small flat screen TV cracked. and glasses, pictures broke and much more. I took pictures of everything. As I unpacked I notice I am missing several boxes. I called the company and they referred me to put in a claim to CSI claim service. and make a claim. I feel I was taken and robbed.    .