Move Smart Relocation

Reviews

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1. H

   Heather S.

   Source: MoveAdvisor · Bullhead City, AZ to Canton, OH

   13 Aug 20211-bedroomPaid $571

   Scam

   They messed with the wrong person! Not only have I reported this company to the BBC but also the FTC and DOT. I will make it my life’s mission to shut these people down!!!! They have stollen over millions of dollars from people with no remorse at all!!! DO NOT USE THIS COMPANY!!!! They will take your deposit and never give it back or take your personal possessions and you will never see them again!!! I will never see my money again but I will make sure one way or another they are held accountable for all these people they have screwed over!! Next step is a class action lawsuit!!

2. C

   Christopher D.

   Source: MoveAdvisor · Cedarpines Park, CA to Batesville, AR

   10 Aug 20214+ bedroomPaid $9,550

   SCAM DO NOT USE!

   Everything you have read in the other posts are correct. As of today, it's been two and a half months since the moving company picked up our furniture. We don't have our things or even a date for delivery

3. A

   Alan P.

   Source: MoveAdvisor · West Warwick, RI

   1 Aug 20212-bedroomPaid $1,000

   Nothing but a Scam! Save your money!

   This company is a scam. They are not in Boca Raton,Fl but in Boynton FL. They move around and work from home. If you can get someone on the phone, they are rude., yell at you,etc. Call your local police and do a report, and Boyonton police and give them details especially if you were moved with the name of the trucking company. They need to be stopped. I didn't want to give them a star.Anyone who gave more must work for them.

4. A

   Alex O.

   Source: MoveAdvisor · Edison, NJ to Miami, FL

   31 Jul 20211-bedroomPaid $5,000

   Scam

   This company's sales pitch is a scam. The sales rep will tell you a specific pickup date and dropoff date, then when the move comes - they will tell you that there is a 5 day window for pickup. This not only contradicts what the sales rep will tell you, but also makes it extremely difficult to schedule a move if your storage company requires an appointment for pickup. I called customer service numerous times and left voicemails and never received any call back. I finally got in touch on the day of the move and was told that the movers were not coming that day. To which I said I would like to cancel and receive a refund for the deposit I put down and was denied that. False or misleading representations and deceptive marketing practices under the Competition Act is actually illegal in the U.S. and while i would like to not take legal action, it is clear that this company does not comply to the law either.

5. J

   Jessica B.

   Source: MoveAdvisor · Firestone, CO to Charleston, SC

   29 Jul 20214-bedroomPaid $2,700

   Do NOT USE

   I was scammed by this company immediately during the sales pitch and I fell for it. I canceled within 2 hours once I realized it was a scam and have been fighting for 3 months to get my money back. No one from the company responds to emails or calls. The customer service department doesn’t exist. The company will try to convince you these reviews are fake. Don’t fall for it, they owe me >$2300.00. Do your homework!!! They need to be shut down at the federal level with their trucking license and at the local level as a LLC scamming consumers.

6. S

   Salatha H.

   Source: MoveAdvisor · Sacramento, CA to Honolulu, HI

   22 Jul 20212-bedroomPaid $1,850

   Fraudulent company

   I was contacted by Move Smart LLC for relocation services from California to Hawaii in May 2021. The representative Brendan Bell informed that I would have to pay with an initial deposit of $1850.00. Per the representative cash was only accepted for the initial deposit. After lack of communication from the company, I decided against using the company and within 2 days, I requested a refund. After several attempts, the company responded via email agreeing to refund my full deposit within 20-25 days by mail. However, it is past their 20-25 day policy and I have not been able to reach them via phone or email. I have filed reports and will continue to educate anyone I can about this trifling company. This should not be allowed! They have definitely will not continue to get away with this.

7. K

   Kwame A.

   Source: MoveAdvisor · Houston, TX to Amarillo, TX

   20 Jul 20211-bedroomPaid $1,672

   DISHONEST PEOPLE

   These people will be so nice to you when selling the deal but once you sign up with them you will DEFINITELY regret signing up for their service. No one will talk to you from their customer service and the dates they promise are not kept and meanwhile delivery dates could take about ten days or so after pickup so PLEASE USE ANOTHER COMPANY AND NOT THESE GUYS. Better to spend more somewhere for a quality and professional service.

8. P

   Prajith K.

   Source: MoveAdvisor · Pittsburgh, PA to Phoenix, AZ

   16 Jul 20211-bedroomPaid $2,724

   deceptive business practices

   I had really bad experience with them. They gave me a quote of $2224 and while signing the document they conveniently changed $2224 to $2724. As i was signing the document in my mobile I did't notice the change until 5 days later. I called up the booking representative, he said the document says $2724 not $2224. I shared both the screenshot with him. On seeing that he said he will check and get back to me but never called me back. When i asked for a cancellation which they never agreed saying your window for cancellation was 72 hours and refund wont be issued. I would suggest to keep your distance from this company.

9. D

   Doree C.

   Source: MoveAdvisor · Bend, OR

   13 Jul 20214-bedroomPaid $1,164

   Very poor

   They took my deposit of 1164.00 on March the second. Said they could move from Bend Oregon to Scottsdale AZ on May thr 6th or 7th. They said they would call me 72 hours before the move. They Emailed me 19 hours before my move. They had no reason just that they were sorry for the inconvenience. That's it!!! I'm still waiting for my refund check of 1164.00 its been 3months still have not received my Refund!

10. J

    Jyoti S.

    Source: MoveAdvisor · Rocky Hill, CT to Atlanta, GA

    6 Jul 20213-bedroomPaid $4,400

    Fraud and so disrespectful!!

    My only mistake, I read wrong reviews of another company by the same name. Now that I searched this company by phone number, I see everything said about them is correct. They lie, tell you what you want to hear, the money the time of delivery... all lies. When the truck comes to pick up the stuff they charge you more.. delivery date pushed. Now been 14 days, no idea where our stuff is. And they keep changing the estimate now they r saying 21 days. And the most disappointing is their customer service. You call them and ask where your stuff is, they say, they can do you a "courtesy" and ask the truck company, IF YOU ASK NICELY.. yeah these are the exact words. They are liars, cheat, fraud.. I am running out of words here.. you get the idea.. So save yourself all the high blood pressure and rude agent to talk to and take your business elsewhere.. I mean anything .. anything, throwing your stuff away is better than hiring these guys!!! I would give negative stars if I could.