Move US to Relocation

Reviews

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1. J

   Jordan J.

   Source: MoveAdvisor · Denton, TX

   31 Jan 20201-bedroomPaid $1,800

   Very Happy.

   This is my first time moving and I'm satisfied with everything. I got my things super quick and in one piece.

2. J

   Jack C.

   Source: MoveAdvisor · Oklahoma City, OK to Grapevine, TX

   27 Jan 20203-bedroomPaid $6,500

   Twice as Nice.

   I've used this company twice and have been extremely happy with the service both times. My first move was an interstate relocation from Oklahoma to Texas in 2018 and just now I've relocated again back to Oklahoma. The staff was very courteous and professional, and I had the pleasure of having Mayelo as the foreman of my move both times. I've never seen someone wrap furniture so quick! I left for thirty minutes to grab lunch for the crew and my entire living room was wrapped or packaged. I highly recommend Move Us To!

3. S

   Steph T.

   Source: MoveAdvisor · Charlotte, NC to West Chester, PA

   21 Oct 20212-bedroomPaid $2,361

   Do not use this company, 1 star is over rated

   I had issues from day 1. It’s been over 1 year and I’m still trying to get my $30. check from them. They broke items, lost items, offered me other people’s property items that they had on the truck and they finally offered me $30. for all the numerous telephone calls, frustration, damage to my property and all my lost items. Really!!! Let alone going through a different company for the claim and that’s another story in itself. I have been so frustrated that I just wanted to get this over with. Now it’s just the point to get my $30. Numerous times they have lost my paperwork that I had filled out and also a claim release form that I had to have it notarized, Thomas Brown said they never received it and it was all my fault let alone the 2 hour wait to talk to somebody. Thomas Brown is unprofessional and doesn’t care about anybody’s property or customer service plus he will add additional costs when he comes to pick up your furniture. He told me to text over the claim release form again since they don’t have it to a telephone number that doesn’t accept text messages. I thankfully saved his cell phone number at the time of the move and sent it directly to him. I would love to hear from the owner of this company. I guess that I shouldn’t hold my breath because nobody else has returned any calls.

4. E

   Elyssa S.

   Source: MoveAdvisor · College Station, TX to Orlando, FL

   27 May 20211-bedroomPaid $2,438

   Scammers

   I used this moving company to move from Texas to Florida back in July. They arrived late for pick up and didn't even call to let me know, I had to call them. Then, when I wanted my stuff delivered in August the delivery date I gave them was considered the "first available date" for delivery. I called several times and no one would tell me when my things would be delivered or where they even where. Finally, my stuff was delivered in September. They again arrived late and didn't call, I had to. The boxes I used were brand new, but when they delivered them they were completely destroyed. They caused about $500 in damages. I filed my complaint in October and was offered $68.00 through their $0.60/lbs policy in December. I accepted because any money is better than no money. I have not received my settlement. I filed a BBB complaint in April and was told they would "look into it and get back to me," they haven't. All I want is for them to follow their own policy and give me the money they owe me. I followed the process, I signed all the paperwork, I've emailed them and their third party claims company multiple times and no one will give me a straight answer. I left them a 1 star review on the BBB website, if I could give them 0 stars I would.

5. S

   Stephen M.

   Source: MoveAdvisor · Cary, NC to Lexington, KY

   23 Jan 20211-bedroomPaid $4,400

   Move review

   This company is a total disaster. Thomas the owner is not engaged in solving problems. They failed to deliver the goods as contracted. They provided no communication on changes and excuses on delays and damages. Their packaging process was extremely poor as several items were crushed beyond belief. They lost a wardrobe box and have made little to no effort to find it. Jamie the operations manager, is useless. Fails to return calls promptly, knows little about the business, and doesn't care about customer support

6. J

   Jazzmine G.

   Source: MoveAdvisor · Stockton, CA to Duluth, GA

   23 Jan 20213-bedroomPaid $6,000

   Worst company ever

   RUN FROM THIS COMPANY!!!! Believe the reviews. Save yourself the time and money!!! I hired this company through a moving broker. My things were packed on December 16, 2020 and sent to storage until I received my new address. I called and left messages countless of times since late December to get my things out. All of the companies phone lines sent me to voicemail and no one ever contacted me back. The same happened to the quality assurance person from the broker. I started calling every day again and Nelson picks up. He was suppose to send me an email about the process of getting my things. I never received the email. I call back and im sent to voicemail again. I was ignored for 2 more weeks. My friend put in a inquiry to move and they called her immediately. I told him I wasn’t getting off the phone until I got the email. The contract says they can only hold my things for up to 30 days and those 30 days are up if we’re going based off of my ignored phone calls and messages. They will not communicate with me or update me about anything.

7. T

   Ty T.

   Source: MoveAdvisor · Chattanooga, TN

   11 Jan 20212-bedroomPaid $750

   Scammers

   Do not use this company for your move. They are scammers. They provide subpar service and don't answer or return inquires to resolve. They canceled on my friend's move the day prior and have failed to return her $750 deposit. It has been a month since the cancelation and her funds still haven't been returned. DO NOT USE THIS COMPANY.

8. K

   Kevin P.

   Source: MoveAdvisor · Mooresville, NC to Rochester, NY

   22 Jul 20201-bedroomPaid $1,700

   Unhelpful, Rude, Delivery 7 Weeks Late, and Items Damaged/Missing.

   By far the most unhelpful, and careless "business" I have EVER worked with. From pickup, to communication, to storage, to billing, to drop off, these people did not get a single thing right. I waited 7 weeks for my items after calling daily to move things forward but apparently the company would "lose money" by sending my stuff to me. If that was the case, why did they take the job? They are blaming the inability to schedule a delivery on Covid, despite them accepting the job in MAY, the height of quarantine. When I did get my items after, once again, seven weeks of pulling teeth from rude and uncooperative people, I was missing several items and others were damaged. How these people are still operating is a mystery, one that anyone who reads this should help to close. DO NOT GIVE YOUR ITEMS AND MONEY TO THESE PEOPLE!! If you have done business with them in the past and have had a similar experience, I encourage you to call the following agencies and open complaints: Texas Department of Transportation, the Better Business Bureau, the Federal Motor Carrier Safety Administration, and the Federal Trade Commission department of Consumer Protection. All numbers are easily found online and these agencies can help move things along when t Full Experience: I was given a two day window with times of when they would show up. On the last day of the window given to me, I tried to reach out to find when the movers would come but even after multiple calls to the moving company, no one responded. It wasn't until two hours after they were scheduled to be there that I finally got a hold of someone (no one reached out to me). They informed me that the movers would be several hours late due to an issue with renting the truck. I explained to them that this is not what was agreed upon and that by them being so late without any advance notice, I would now owe my apartment extra rent for not vacating by their agreed upon time. A deadline I would have easily made had the movers arrived when I was promised they would. What I find to be the most upsetting and disrespectful aspect of not being able to get in touch with them is that if I called and asked for a quote instead of customer service, I would reach a human instantly, but if I chose to speak with customer service, no one would ever answer. The movers then show up on 06/07/2020, EIGHT hours after the originally agreed upon time and end up charging me for costs that I was told by the booking company I used, verbatim, I would not be charged for, such as the number of flights of stairs in my unit. The movers stated that my booking company does not have the authority to make claims on what I would and wouldn't pay. So it is clear that these people cannot be bothered to follow a contract. The movers gave me their contract, of which I filled out the applicable parts, and stated they would email me this contract for my records, yet another promise made by this company which they did not deliver on. I did follow up with them asking for copies of the contract but have gotten no resolution. As such, I cannot even look over the contract to see who is in the right. I asked when I could expect my items and was told by the mover, word for word, "It's not about our availability, its about when you need us. We'll be there when you tell us you need your stuff". This question is important as not a single person from from this company set up any expectation of when I could get my belongings. When I was able to finally get my stuff, the movers were once again late and I noticed some of my belongings were straight up missing (I wonder how much money they'll make from selling items they stole from me), and others were damaged. Boxes were crushed and furniture was scratched and warped. Clearly this company does not know how, or cannot afford to transport and store items correctly. Throughout the 7 WEEKS I have waited, I have made several calls to someone by the name of Thomas who the movers told me to contact to set up a delivery. This individual would go weeks without returning my calls or messages, even after stating he would follow up with an update. He was also rude and unwilling to answer my questions. At one point he even straight up hung up on me. I also spoke once to a man named Jake who gave me his personal line and still ignored every single one of my follow up messages. None of this behavior is acceptable for any company, let alone one charged with housing and transporting your heirlooms, furniture, and expensive equipment. This company is so out of touch with the pain and headaches they cause others that they even had the audacity to ask me to remove my Better Business Bureau complaint so others wouldn't see it. Not only is this against BBB practices, but they in no way tried to help me resolve the issue until they started losing money because of it. This company is a joke and you would be safer and better off avoiding them and anyone associated with them at all costs.

9. J

   Juan C.

   Source: MoveAdvisor · Katy, TX

   2 Jan 20204-bedroomPaid $12,000

   I moved Form Houston to Denver.

   They never return my calls. They literately stole a lot of things from by container. They have no idea how to pack . This company was hired by All Moving USA.(broker) DO NOT HIRE THEM EITHER. THEY ARE THIEVES TOO. These companies are terrible. I did the claim a now they are going to pay me 65 dollars. They stole almost 1200 dollars of stuff.

10. A

    Angela B.

    Source: MoveAdvisor · College Station, TX to Sacramento, CA

    20 Dec 20191-bedroomPaid $1,700

    THIEVES! Do not hire!

    This company will not return my calls. My precious belongings have not been returned to me and it has been over a month. They were quick to pick up my belongings and take the extra money but now I don't know if I will ever get my furniture back. This company was hired by American Standard Moving and Storage.(broker) DO NOT HIRE THEM EITHER. THEY ARE THIEVES TOO. These companies are terrible. Stay away! If anyone knows legally what I can do please help.