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Recent reviews

S
21 Oct 2021 · MoveAdvisor
1.0 out of 51.0
I had issues from day 1. It’s been over 1 year and I’m still trying to get my $30. check from them. They broke items, lost items, offered me other people’s property items that they had on the truck and they finally offered me $30. for all the numerous telephone calls, frustration, damage to my property and all my lost items. Really!!! Let alone going through a different company for the claim and that’s another story in itself. I have been so frustrated that I just wanted to get this over with. Now it’s just the point to get my $30. Numerous times they have lost my paperwork that I had filled out and also a claim release form that I had to have it notarized, Thomas Brown said they never received it and it was all my fault let alone the 2 hour wait to talk to somebody. Thomas Brown is unprofessional and doesn’t care about anybody’s property or customer service plus he will add additional costs when he comes to pick up your furniture. He told me to text over the claim release form again since they don’t have it to a telephone number that doesn’t accept text messages. I thankfully saved his cell phone number at the time of the move and sent it directly to him. I would love to hear from the owner of this company. I guess that I shouldn’t hold my breath because nobody else has returned any calls.
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E
27 May 2021 · MoveAdvisor
1.0 out of 51.0
I used this moving company to move from Texas to Florida back in July. They arrived late for pick up and didn't even call to let me know, I had to call them. Then, when I wanted my stuff delivered in August the delivery date I gave them was considered the "first available date" for delivery. I called several times and no one would tell me when my things would be delivered or where they even where. Finally, my stuff was delivered in September. They again arrived late and didn't call, I had to. The boxes I used were brand new, but when they delivered them they were completely destroyed. They caused about $500 in damages. I filed my complaint in October and was offered $68.00 through their $0.60/lbs policy in December. I accepted because any money is better than no money. I have not received my settlement. I filed a BBB complaint in April and was told they would "look into it and get back to me," they haven't. All I want is for them to follow their own policy and give me the money they owe me. I followed the process, I signed all the paperwork, I've emailed them and their third party claims company multiple times and no one will give me a straight answer. I left them a 1 star review on the BBB website, if I could give them 0 stars I would.
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S
23 Jan 2021 · MoveAdvisor
1.0 out of 51.0
This company is a total disaster. Thomas the owner is not engaged in solving problems. They failed to deliver the goods as contracted. They provided no communication on changes and excuses on delays and damages. Their packaging process was extremely poor as several items were crushed beyond belief. They lost a wardrobe box and have made little to no effort to find it. Jamie the operations manager, is useless. Fails to return calls promptly, knows little about the business, and doesn't care about customer support
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J
23 Jan 2021 · MoveAdvisor
1.0 out of 51.0
RUN FROM THIS COMPANY!!!! Believe the reviews. Save yourself the time and money!!! I hired this company through a moving broker. My things were packed on December 16, 2020 and sent to storage until I received my new address. I called and left messages countless of times since late December to get my things out. All of the companies phone lines sent me to voicemail and no one ever contacted me back. The same happened to the quality assurance person from the broker. I started calling every day again and Nelson picks up. He was suppose to send me an email about the process of getting my things. I never received the email. I call back and im sent to voicemail again. I was ignored for 2 more weeks. My friend put in a inquiry to move and they called her immediately. I told him I wasn’t getting off the phone until I got the email. The contract says they can only hold my things for up to 30 days and those 30 days are up if we’re going based off of my ignored phone calls and messages. They will not communicate with me or update me about anything.
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T
11 Jan 2021 · MoveAdvisor
1.0 out of 51.0
Do not use this company for your move. They are scammers. They provide subpar service and don't answer or return inquires to resolve. They canceled on my friend's move the day prior and have failed to return her $750 deposit. It has been a month since the cancelation and her funds still haven't been returned. DO NOT USE THIS COMPANY.
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