Movers of San Antonio

Reviews

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1. C

   Cathy E.

   Source: MoveAdvisor · San Antonio, TX to Donna, TX

   6 Jan 20181-bedroomPaid $2,389

   DO NOT hire this dishonest Company. San Pedro, San Antonio.

   We hired Movers of San Antonio located 6989 San Pedro San Antonio, TX 78216 Patty, quoted $1,600.00 on 3 separate recorded phone calls. Assured us we would not find anyone cheaper. This amount included the $489.00 fuel fee. (This has already been charged to our CC Company.) The 2 men arrived at 9:15 am. I hired person to help take items outside. David Gant, the driver, spent most of his time wrapping furniture! Cliff loaded. They arrived at the destination 1/2 hr. earlier, before us. Some items were already unloaded. They asked for payment. I gave them my credit card. David Gant said NO! His Boss told him by phone, to collect $1,900.00 cash or load up furniture back up, and leave. Police were called.. 3 of them arrived. I was scared of the 2 men raising their voices at me. My 95 yr. old husband said to give them to $1900.00 cash from the $2,000.00, we had saved for property taxes. We were overcharged $800.00. We now have broken and scratched furniture that was tossed in our garage.(Many items were not packed, in San Antonio. The 2 men left before I noticed) The 2 men left the destination, honking, when I went inside to check on my husband..Tools and other items are missing. I couldn't close the garage door. Jason Burns and Patty have blocked my calls. All I want is a refund of $800.00. They have to be found accountable for their lies. I will report to Attorney General and BBB.

2. S

   Shar M.

   Source: MoveAdvisor

   28 Mar 2016Paid $600

   Do Not Use Movers of San Antonio!!

   I hired Movers of San Antonio to move in January. They broke several items, most importantly the glass shelves from my china cabinet. When it occurred, the employee called the incident in and I was assured that it would be replaced/taken care of. After I paid (and tipped them) I was told I would receive an email with instructions for replacing the broken items. I finally received a "claim form" after I contacted them a few weeks later when I had not heard from them. I took the time to measure, seek quotes, complete the form, and return it. The damage was over $200 and that didn't even take into account all the time it took for me to gather the replacement information. I finally heard back that they would only pay for the weight of the broken glass ($27.00). They said it was in my contract and suggested I contact my homeowner insurance company to make a claim! UNBELIEVABLE!! They broke the items and refuse to repair/replace them. A very expensive china cabinet without shelves is pretty useless! I am filing a complaint with the BBB.

3. E

   E F.

   Source: MoveAdvisor

   2 Feb 2015Paid $400

   Poor quality. Make a list of everything you have moved!

   When I hired Movers of San Antonio, I informed them that there would be two drop off locations and I needed packing assistance. Having not received a confirmation call, I called the the day prior to the move to confirm the details of the move. At that time I asked if I would need any packing materials, need to dismantle furniture, or disconnect appliances. I also asked how I should label non boxed items so the movers would know where to take them. The phone contact stated the movers would bring all packing materials and take care of appliances and furniture. He said I could just tell the movers what goes where and they'd take care of it. When the movers arrived, they had no packing material and one in charge seemed very perturbed that he had to disconnect/move appliances. In addition, they seemed to have no idea there were two drop off spots(storage and house). All the already packed boxes were labeled house or storage. As instructed I told the one in charge where the nonboxed items would go. This was the same mover who later had another pushing him around on a dolly. Each mover worked on a different activities/rooms both at pick up and drop off. I would run room to room to tell them where things went. Two of the three worked very hard, but at times there was obvious confusion as the head mover would give other directions. After the movers left the house, I noticed that they had left several items marked "storage" in the garage of the house. They did not tell me they had done this. I had to pay someone else to move these. Later, while we were unpacking, I had to go back to the storage as several items marked for the house were there. In the storage I noticed a shelf missing . In addition, the legs of the piano were loosened by one mover. But the two that moved the piano, decided to keep them on. They were not retightened prior to moving or upon delivery.The movers took a 30 min lunch between the he storage and the house. This was included in the time. I will say that one of the mover forwent out of his way to move a refrigerator when the supervisor said it could not be moved. He got the fridge in the house. I was very impressed by him. And how persistent he was to the one in charge. In all, it was just very hard to supervise 3 movers working independently. The supervisor of the three didn't. He seemed to just stand around waiting to get things signed and drive the truck. It was not worth paying for 3, I think the job would have gone much better if it was only the other two. Never were 3 people used to move any appliance or the piano, these were all moved by two.