Movers of San Antonio

Reviews

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1. N

   Nico C.

   Source: MoveAdvisor · San Antonio, TX

   10 Jul 20202-bedroomPaid $250

   Great work!

   John J. and Nick G. were absolutely terrific--moved all of our big furniture and many heavy boxes and crates from our 2 bedroom apartment to another (upstairs!) apartment in exactly 3 hours. They were friendly, respectful, and quick. Plus, the rates were amazing. If you move with them, call ahead to request John J. and Nick G.

2. D

   Donna R.

   Source: MoveAdvisor · San Antonio, TX to Schertz, TX

   9 Dec 20184-bedroomPaid $542

   Local move--Outstanding! Eric and Gregg.

   We contacted this company to relocate us from an apartment to a home on 11/29. I wasn't sure what to expect, but the price was definitely good. The two young men arrived on time, Eric Davis and Greg. They were very polite, explained to us prior to doing anything to an unusual piece of furniture and how they needed to handle it. These guys took precaution in handling our items, placing them on the truck securely and delivered them without anything going wrong at all. A few items had to be taken apart such as the bed in the master bedroom. They kept everything together, all of the screws, etc and put the bed back together at our home. We had some very heavy items that they handled, as well as a lot of breakable/fragile items. This move went great without a hitch. Not only were they nice, they were engaging and very respectful. I have read some of the other reviews that were not favorable, but..Eric Davis and Gregg represented themselves and this company very well. We will definitely use these two again!

3. M

   Mark O.

   Source: MoveAdvisor · San Antonio, TX

   12 Nov 2024Partial movePaid $200

   Horrible Movers

   DON'T USE THIS COMPANY They are rough with items and they will try their hardest to weasel out of compensation for broken items. They have a horrible business practice. Are they cheap-yes, on so many levels. Are they friendly, yes. Do they care about anything you say, no. I hired them to move a heavy 1970's church organ for me and in the process they snapped one of the keys and their claims department said they are not responsible for components/innards of electronic items. They are shysters and charlatans. DO NOT USE THEM.

4. L

   Leticia M.

   Source: MoveAdvisor · San Antonio, TX

   24 Oct 20241-bedroomPaid $1,000

   DO NOT USE!

   I hired them to move my furniture from one apt. bldg to another (literally 200ft) I asked the man if he wanted instructions to put my bed back together as he was taking it apart. He said no "I got it". A few days later I lay in my bed and heard something fall, so I got on my hands and knees and this is what I saw. I called in a complaint as my bed was less than two years old as I had bought a new bed after my back surgery and I wanted it fixed. After all, I had asked the man if he wanted instructions because I still had them. I was told to file a claim form to get it fixed so I claimed $69.74 as I was going to hire the same TaskRabbit person that initially put it together. After six weeks of waiting they send me an email to telling me that the maximum allowable payment they could give me is $6.60. So I asked my sister if she could help me try to fix it. Come to find out he lost all the screws to the support arms that attach them back to the bed. And the brackets are either backward or something because they don't fit where the holes are. Talk about being inconsiderate, he didn't even have the decency to open his mouth to say he couldn't put it back together or that he had lost the screws AFTER I had given him a Ziploc bag to put them in. Will not recommend them ever!!

5. R

   Rene L.

   Source: MoveAdvisor · San Antonio, TX

   13 Apr 20211-bedroomPaid $628

   Avoid Using Them

   This company caused damage to my furniture and hid the fact they did it. When I tried to submit a claim, they only offered me $30. The price of the item is over $900 and just to repair it would be $300 dollars. When I asked for the original contract. They sent it and said they closed my claim and want me to open up a mediation. This is a very shady company. ABSOLUTELY DO NOT USE THEM. I am in the process of filing a complaint to the DMV and will be filing a small claims court against them. Make sure to look at BBB reviews and yelp reviews before deciding to use this company. https://www.bbb.org/us/tx/san-antonio/profile/moving-companies/movers-of-san-antonio-0825-1000107801 https://www.yelp.com/biz/movers-of-san-antonio-san-antonio-5 Their TXDMV#006770939C How to file a complaint against them: https://apps.txdmv.gov/APPS/MCCS/CMS/new_complaint/Complaint_Intro.asp

6. K

   Karen W.

   Source: MoveAdvisor · Bulverde, TX to San Antonio, TX

   29 Mar 20213-bedroomPaid $650

   BEWARE!

   I wrote an earlier review which has been removed. The companies response to my claim (which I just received after filing it in Dec. 2020) was for .60. Yes 60 cents for over $3,000 in damages and stolen diamond ring.

7. K

   Kati S.

   Source: MoveAdvisor · San Antonio, TX

   28 May 20201-bedroomPaid $600

   Do Note Hire.

   DO NOT HIRE. They were unprofessional, did not show up with the right equipment, smelled of weed and took forever. It took 3 hours just to load my stuff from a one bedroom apartment into a tuck. The entire move was a painful 7 hours with them. While moving stuff into the new place they were making dents in the walls and when I asked them to be careful they said they didn't care because they weren't liable for the walls. They broke my expensive tv, some glass furniture and scratched other furniture. I would recommend hiring anyone but this company.

8. S

   Sarah H.

   Source: MoveAdvisor · San Antonio, TX

   6 May 20203-bedroomPaid $703

   Nightmare of a move.

   Critical: Professionalism, Punctuality, Quality, Responsiveness, Value This was one of the worst experiences with moving I’ve ever had. If I could give 0 stars, I would have. Making the initial appointment in February for an early March move to reserve the time was very easy & the scheduler Patty was polite & responsive & explained how payment worked as well as what I needed to put down for deposit to reserve my 3/11 move. Fast forward to 3/11 & the movers Marcus (supervisor) Carlos & Glen got to my home promptly as my scheduled window. Throughout the move, there were challenges (typical) in a move, I’ve moved over a dozen times so I totally get it. The gentleman seemed like they knew what they were doing, however, our 1400 sqft home should’ve been able to fit on one truck as I do not have a lot of stuff, however, it was 2 trips. The fridge was a nightmare & was semi-new a little over a year old (now in the garage) just revealed a ton of dents & major scraps on the side. This wasn’t noticeable before but I digress. The second trip included my dining room table which is scratched (deep) beyond repair all down the middle and sides & end table in the family room has a massive deep scratch without repair. Later finding out my beds in my master & son's room were not put back together correctly, missing tons of screws on the slats, as well as they, left a bunch of drill bits from their toolsets. I have a massive black scratch on my wall in the foyer from the first piece of furniture brought into my new home (later finding out one of the movers was brand new). Regardless, I tipped the gentleman because they did work hard & the informed me about the damages it was an easy process & the claims are very quick to respond..so very far from the truth!! I called the Location multiple times & spoke with Bud to check on my claim & he said Mary Brown (claims adjusters) will reach out. She did via email & again stated this claim 6-8 weeks. I’ve followed up on the claim (56 days & counting). Finally, I received an email last night stating I’d be reimbursed a total of $39 which is not only insulting but a joke for my claim. My dining room table was over $800 new only 2 years ago & had no scratches on it at all & the end table in my living room was less than a year old & $350 when I bought it last March again with no scratches or marks. I emailed Mary last night & again this morning asking for not only her supervisor's information but also the owners of the location I used & she refused to give me either one & said because it’s a legal matter she needs to only communicate via email & I had to sign & get notarized the settlement for reimbursement. I called the local office; 210-348-8199 & spoke with Gia this morning (5/6) at 9:12 am & she was rude & said she couldn’t help me & that she’d have to now hang up on me in which she did & then blocked my number. I have never in my life dealt with such a lack of professionalism from start to finish. This has been pain stacking and the fact of the matter the claim taking 8 weeks is a joke to state you will reimburse be a whopping $39. I will be filing a claim to the BBB. I would highly advise not going with these movers, ever.

9. H

   H E.

   Source: MoveAdvisor · San Antonio, TX

   16 Jan 2019StudioPaid $369

   History of Criminal Business Practices- BEWARE.

   This company has a long history of breaking people's things and not carrying insurance. Going through the customer's belongings and STEALING and the owner does nothing. Read all the YELP and Google reviews..they all have similar stories. Total nightmare company they absolutely do not care and look for ways to cheat people. If you got ripped off like so many others, look on YELP and join in the people putting a case together with their combined experiences to get a lawsuit and settlement. They are going to be put out of business so the people of San Antonio can do business in peace!

10. J

    James A.

    Source: MoveAdvisor · San Antonio, TX

    11 Sep 20182-bedroomPaid $212

    Beware of This Company!!

    I have used MOSA twice in the last three years, the most recent being May of this year (2018). The first time it went fairly well, nothing to really complain about . However, the last time, I left my men's diamond wedding band on the sink in the bathroom. I made several trips to my car to load things. When everything was loaded in the van I locked up the apartment and we left together to unload at a nearby storeage. The next morning when I returned to the apartment to get my ring it was gone. I immediately contacted MOSA and was told to contact the police which I did. I was told that someone from the office would contact me later and that they would interview the two men as soon as they returned from a job they were on. I never received ANY call from ANYONE. I was emailed a claim form to fill out and submit which I did. I was again promised to be updated but NEVER RECEIVED ONE EMAIL or PHONE CALL. After waiting patiently for several months, I tried to contact them about my situation and was told that the only way to contact the insurance people was by email. I tried that and NO RESPONSE. IF YOU CHOOSE TO USE THESE PEOPLE BEWARNED!!