Moving Partnership

Reviews

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1. B

   Bob S.

   Source: RemovalReviews · Norwich, UK

   31 May 2017Paid £1,100

   Wow, great service.

   The service from Norfolk to Australia was great, everything ran smoothly, the packing and handling was fantastic, great care was taken with fragile stuff - the communication was great, everyone I spoke to was very friendly and helpful. No I don't work for the company or have relatives who work there :) The service was second to none, I would highly recommend this company to anyone. Everything was intact, no breakages or theft - brilliant. Thanks very very much.

2. M

   Ms A.

   Source: RemovalReviews · London, UK to Hamburg

   17 Jul 2018Paid £1,000

   Move from UK to Germany.

   I was unsure about the company given some less than favourable reviews and the huge amount of removalist companies to choose from, but I think I picked well! They're not the cheapest but they have great in-house staff who calmly and politely guided me through the (always stressful for the mover) process. Apart from some minor moments of lapse in communication, I have to say that overall I am very pleased with them. Everything arrived as it should - and even earlier than I had expected. The drivers were polite and motivated, and I would use this company again. Mathew is a real asset to the business. He made everything happen and exceeded my expectations!

3. I

   Issy O.

   Source: RemovalReviews · Ware, UK

   6 Dec 2020Partial movePaid £1,074

   Terrible company. Avoid at all costs!

   It was virtually impossible to get them to give us a date for delivery in France. I had to email them several times to be given an approximate week that our items would be delivered and then was told the day before they would be arriving tomorrow which meant we had to reorganise work with a new job at a moments notice. When we were given the week of delivery they then advised us that we would need to pay an additional £200 because our things would need to be delivered in a smaller van as they wouldn't be able to fit a large lorry in the parking we had provided (the address for delivery had been given to them before we had signed our contract and the parking in question was approximately 100m x 20m so even if they had the largest lorry possible if they were unable to fit here then they surely can't fit anywhere!) Eventually they managed to miraculously find a solution upon our refusal to pay. Then upon delivery we were not surprised given how unprofessional the company had been so far to find that some of our items were damaged. We attempted to make a claim on the insurance the moving partnership had arranged for us to find that this would not be accepted on the grounds that the items were 'owner packed.' We had brought this up with the company before signing the contract and they had assured us that as long as the delivery drivers were able to see the item then we would 100% be covered for loss and damage to that item. The delivery drivers also re-confirmed this on collection. Overall an awful experience with a dishonest, unprofessional company.

4. P

   Pietro

   Source: RemovalReviews · Barcelona to London, UK

   3 Mar 2020Paid £200

   No refund after breaking items.

   Piss poor service and they broke valuable items, refusing to refund. would not recommend to anyone. Spend 100 quid more and get a serious moving company.

5. G

   Graham

   Source: RemovalReviews · Toulouse to Oxford, UK

   16 Aug 2019Paid £2,265

   Malvies, France to Oxford.

   Our move from France was confirmed after an e mail by telephone in French (no problem as we are fluent in French) and a local English company turned up 2 hours early when we were still packing. The most important item by far was a marble table which the company knew to be so, and we confirmed this with the local English crew. No inventory was presented to us at the time of collection. Several weeks later in England, the delivery was made without the marble table top and without the crew initially saying that it was missing. When questioned they said that the marble was broken and showed my wife a photograph of it in bits. 3 terracotta pots were also missing. Following telephone calls, the marble table pieces, 7 in all, were several days later delivered along with the "missing" terracotta pots. To cap it all, the insurance company was supplied with an unsigned inventory which said that our marble table top was cracked on collection. Here we have instances of deceipt and incompetance. I agree with Renna's recent 1 star review and shall we use the Moving Partnership again?

6. R

   Renna

   Source: RemovalReviews · Croydon, UK to Dortmund

   1 Jul 2019Paid £3,000

   Nice people, lousy service.

   I used the moving partnership for two moves back in 2015. Really nice people on the phone and pleasant to speak to but when it came to the actual move that wasn't so good. I was told I'd get blankets to protect my furniture, I got nothing. Items arrived scratched and broken and some even got lost! When I called to ask for help they were useless. The problem is they are basically an agency and they work with other movers so they don't really have control over the move. The movers that came were old and unfit meaning I had to help load things and I was nine months pregnant at the time. This also caused problems when they had to bring my furniture into my new flat as the two guys were clearly not used exercise and resulted in a lot of huffing and puffing and "kin ell, kin ell" as things were moved up and down the stairs. There was more stuff than they were able to take so I got a kerbside delivery for the second lot, the delivery drivers were rude to my family and then they lost my items in a warehouse. Moving Partnership did sweet FA and it was between myself and another young lady that we located the items and it was solved. I wouldn't use them again, pay a little extra and get a better service I say. They don't care about your stuff but that's because as I said they don't really move it so they can afford to be nice on the phone because if anything goes wrong there's no blow back for them.

7. M

   Miss

   Source: RemovalReviews · London, UK

   15 Aug 2018Paid £695

   International move totally failed - Avoid.

   I went with this company because they promised to deliver goods on a certain day ( five days after my boxes were collected). They were more expensive than other companies but promised a faster delivery date, so I went with them. They did not properly explain to me how to track my package and I assumed my goods arrived at the airport on the day they promised me so I rent 'man and a van' service and go to the airport to pick up my cargo. When I already paid for my 'man and a van' service and taxi to the airport for myself (a total of 120 euros), I find out that my boxes never arrived and the delivery date has been moved to the week when I am not in the country. The company failed to track and update me on the change so when I called them to ask why this has happened, they claimed that it is not their responsibility and the promised delivery date is only approximate. When I asked the company to compensate me 100 euros for 'man and a van' service due to their failure to deliver goods on a promised date, they refused. In the end, I overpaid 350 pounds and still did not get my boxes on time. Avoid this company if you value your time and money.

8. K

   Kate

   Source: RemovalReviews · Leeds, UK

   28 Jun 2018Paid £30,000

   AVOID this company like the plague!! 0 Stars.. Terrible service..!!

   Well was meant to be a Move from UK to USA.. Let use down the day before our move.. I truly feel this was all part of the plan as we had knocked them down on the shipping price just the week before the move.. They let us down at the point I said I was going to shop around for the insurance part of the quote.. This was thrown in last minute I believe to make us just say yes as otherwise we have no containers!! Turns out their quote was £10,640 (on top of 20k+ for shipping) which I was advised was a reduced rate and they had worked so hard for me.. I have received quotes from £1,420 to £4,000.. I questioned there service and the fact that they feel I can't compare is was at that point he became totally rude advising me all my fault, its all last minute.. A very heated stressful discussion. Slept on it.. to wake up thinking they aren't having my business - NO WAY!!, even if that means starting all the process all over again!! I am in business myself and still can't believe how rude, totally un organised they are and how they tried to blame us for their failings?? So result is delayed move and lots of stress!! BUT worked today with an amazing company who have sorted everything in 1day.. these guys had had 3months plus with me chasing them??.. Avoid - Avoid - Avoid like the plague..!!

9. L

   Launa R.

   Source: RemovalReviews · Lyon to London, UK

   24 Jun 2017Paid £1,800

   Started well but ended in a disaster.

   During the move, an expensive grand piano and marble floor were badly damaged by the unprofessional people subcontracted by this dubious removal company. I felt badly let down and wouldn't want anyone else going through the anguish of dealing with the blunders these amateurs caused.

10. H

    Henrik F.

    Source: RemovalReviews · Berlin to London, UK

    25 Apr 2017Paid £650

    Berlin to London - The worst service ever.

    It was the most horrible move I've ever experienced. Everything that can go wrong went wrong. My contact disappeared and for 4 days when the move was supposed to happen in Berlin no one at the company responded to calls or emails. I traveled to Berlin to meet with someone I'd never spoken to only to find out upon arrival that he wouldn't show up. I repeatedly tried to find out what was going on, but radio silence from The Moving Partnership for 4 whole days. I've tried three different numbers and sent emails to everyone I'd dealt with prior to the move. 3 different people none of which responded. After two quick calls with the driver I never heard from him again even though he promised to let me know if he would make it to Berlin on time. I got no compensation what so ever for all the trouble and having spent hours writing emails, calling, flying back and forth to Berlin and worrying about it all. My girlfriend and I spent 5 days in an empty London flat having to buy a ton of stuff we already had in Berlin. All for nothing. I would never use them again. Ever.