Moving Relocation Systems

Reviews

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1. P

   Phoebe D.

   Source: MoveAdvisor · Brooklyn, NY

   23 Jul 20241-bedroomPaid $30,000

   Unreliable and Unprofessional

   I moved from Brooklyn to Tennessee. The movers in Brooklyn were decent but two movers used my bathroom for a total of 45 minutes and made the room un-enterable after the fact. The movers on the ground in Tennessee were deplorable. They overstacked boxes on the dolly, tried to drag the dolly through uneven terrain through the yard instead of using the street and driveway, and refused to put my bed together. I was specifically told by Chris that the cost included putting furniture together but nope. I watched them unload the truck and they dropped boxes at least on four separate occasions. All of my boxes were clearly marked, particularly my fragiles, and they threw them on the ground upside down or on their side. Several items were broken and upon reaching out to Chris for recourse I have heard nothing. All rhetoric that the moving is done by their own workers seems to be false or there would be more accountability.

2. S

   Stephanie K.

   Source: MoveAdvisor · Coram, NY to North Myrtle Beach, SC

   11 Mar 2025Partial movePaid $1,800

   ABSOLUTELY USE THE OTHER GUY-DO NOT USE

   ABSOLUTELY DO NOT USE THIS MOVING COMPANY- A YEAR'S WORTH OF A HEADACHE AND NO RESOLUTION It has been almost a year since I have used this moving company. They not only didn't complete the furniture move, they broke almost every piece of furtniture (2 large dressers, 2 night stands,a large curio, tv stand, and coffee table) except for my standing desk. The cheapest valued item, of course. The insurance company they force you to use jumbled the pictures taken with the descriptions around twice on me, taking longer to complete the process. Mind you, you cannot fix or get rid of the furniture by their terms or it is void, so forcing you to keep unrepaired broken furniture for almost a year as well. We finally reached the amount settled 9/17/2024... it is now March 2025. I have been sent fabricated screenshots that the check is coming...3 weeks later-NOTHING. I have been told "We will Zelle you Monday" and NOTHING. The settlement amount is 1/10 of the furniture cost, but at this point I agreed because something is something. They have now blocked my number from the "claims service". Whne asked to speak to a supervisor they are not available every time I ask. There is a different number they provided for customer service, it rings twice then says customer service voicemail... that is it. I have left multiple messages, I'm assuming this number is a fake one set up along with their images of promised checks. When trying to call their number directly advertised on the website to speak to someone it goes directly to voicemail... I wonder how that happens? After all of this headache, I am still receiving the furniture moving phone calls since they sell your information to other scam websites. PLEASE SAVE YOUR MONEY, TIME, AND MENTAL HEALTH.

3. P

   Peter C.

   Source: MoveAdvisor · New York, NY to Walnut Creek, CA

   27 Jan 20251-bedroomPaid $6,984

   Should have read the negative reviews...

   I recently moved from New York City to California using Moving Relocation System, and it was an absolute disaster. My items were picked up on 9/9/24 and delivered on 9/18/24, and I paid a total of $6,984—only to find out later that I was heavily overcharged. We measured the space our belongings actually took in the truck (see before and after photos), and it came out to 864 cubic feet. Our items occupied 6 panels, each 2 feet wide, in a truck that’s 9 feet high and 8 feet wide. Yet, we were billed for an additional 236 cubic feet at a rate of $5.25 per cubic foot, despite clear evidence of the true volume. According to their own pricing breakdown, our actual charges should have been: 864 cu. ft. x $5.25 = $4,536 Fuel Surcharge (14%) = $635 Service Fee = $400 Total = $5,571 However, they charged us as if we used significantly more cubic footage, leading to a final bill of $6,984. Based on their own numbers, we’re due a refund of $1,412, but this company has proven to be dishonest and unreliable from start to finish. On top of all this, when our shipment arrived, nearly all of my furniture was damaged—broken, scratched, dented, or ripped. Several appliances no longer function or won’t even power on. I have never experienced such carelessness, and the inaccurate billing feels downright predatory. I strongly advise anyone considering Moving Relocation System to look elsewhere if you value your belongings and your peace of mind.

4. M

   Mike N.

   Source: MoveAdvisor · Brooklyn, NY to Austin, TX

   30 Jul 2024StudioPaid $3,700

   Starts out nice BUT........

   This company when you call starts out great but the quote they give will be no where close. My bill went up over 60% from what they quoted and was 5 days late. They suck bad and will hit you with bullshit fees they don't tell you about. Do not use this company. We have a one room of stuff moved from Brooklyn to Austin, Tx. The movers are rude. Look somewhere else.

5. D

   David E.

   Source: MoveAdvisor · Pittsfield, MA to Lake Charles, LA

   23 Jul 20241-bedroomPaid $4,000

   Poor customer service

   Chris H who reported he was senior management was my sales rep. Chris reported he would be my point of contact throughout the entire move. Chris ensured that I would get the “white glove service”(cost of $500) and the moving company used their own trucks and movers (lie). The night of the move the drivers showed up 3 hours late at 9pm in an unmarked truck. I was advised by the company not to fill out the money orders and to leave them blank. My items arrived in a truck with another companies name and logo on it. The driver made me pay him and sign paperwork before he unloaded the truck or he would leave and charge me a redelivery fee. He would not inventory the items as he unloaded the truck. Boxes were crushed, items broken and boxes missing. He then wanted to charge me to bring the items 20 feet to the freight elevator and 36 feet to the storage unit. I tried reaching out to my sales rep and other employees but they were closed the day the truck arrived. I called and emailed on Monday with no response back.

6. S

   Sonya L.

   Source: MoveAdvisor · King Of Prussia, PA to Houston, TX

   10 Jan 20242-bedroomPaid $6,500

   BEWARE - SCAMMERS

   MOVING RELOCATION SERVICES bates you with an “estimate”. This price is reasonable based on a list you provide them of your belongings. My list was thoroughly vetted and included everything. The initial rep, Cheryl, was accommodating, then she disappeared once they defaulted. When I could reach her, she would never get back with me. Our experience is exactly as other reviewers, the company has a scamming pattern. BAIT & SWITCH. The day of my move, the movers acted as if I had so much stuff. This is all part of their game. I only had things that were listed on the contract. The lead mover had the worst attitude and told me ON MY MOVE DATE it would cost an ADDED $4500 MORE than the initial price. I was defeated because I had to move on this date! When I called the office to get answers about when I would receive my things, EVERYONE YELLS AT YOU FROM THIS COMPANY!! JENNIFER HAS THE ABSOLUTE WORST ATTITUDE I HAVE EVER EXPERIENCE AT ANY COMPANY, EVER!! I asked her if she was okay the first time we spoke because I didn’t understand her tone. Cheryl’s alleged “supervisor” is awful too. I called to speak with Cheryl and he answered and YELLED AT ME AND CALLED ME A CHILD FOR WANTING TO KNOW WHEN I WOULD RECEIVE MY BELONGINGS. How is this okay that a company yells at customers for wanting information about their move?? They have no clue what they are doing. They should at least provide a ballpark on when, where, and how the move will be delivered. They know nothing once they have taken your money. The last straw, when my movers showed up with less than 24 hours’ notice, they said their truck was too big to drive up and told me it would be another $600 ADDED!! THEY KNEW EXACTLY WHERE I WAS MOVING THE ENTIRE TIME!! I called Cheryl and Jennifer. Cheryl promised to call back and did not. Jennifer proceeded to yell at me, per company procedure, because they try to intimidate customers. I felt so taken advantage of. What was I to do? I needed my belongings. We had been paying for hotels and sleeping on air mattresses for weeks!! It took weeks for them to deliver my move!! The move was very late and cost over $5,000 more than they said it would. Beware of this company, they will rip you off and try to intimidate you!

7. T

   Troy R.

   Source: MoveAdvisor · Wilmington, DE to Linesville, PA

   10 Dec 2023Partial movePaid $2,600

   Misleading quote information

   I was provided an estimate that proved to be short by $700. $500 of which was for the rental of a small truck because they said that the large trailer couldn’t get down the road. I asked if they tried to drive on the road they said they used Google maps to determine it. If they could use Google then why not do so with the original estimate? What a ripoff. Do not sure thus company they are scamming you!

8. J

   Jane W.

   Source: MoveAdvisor · Bridgeport, CT to Huntsville, AL

   13 Nov 20233-bedroomPaid $4,000

   Warning, Scammers!

   So, no one has sued this Company yet? They are a big scam. Do not use them. Lies on top of lies. Warning! My original quote was 2500, which turned into 4,000. And then They left my property on the side of the street. And we had to haul it in ourselves. Save your time and money.

9. T

   Tatiana D.

   Source: MoveAdvisor · Meriden, CT

   7 Oct 20234-bedroomPaid $17,420

   Move from NJ to CT

   I do NOT recommend this company. It started out with a hard sell from Chris. They told me that I had a moving date and a fall-back date. Then, they insisted it was a 2-day window and changed the date. Chris berated me in a raised voice, telling me that I needed to stop focusing on my needs and needed to pay more attention to the company's needs. No one came to see what we needed to move. I gave furniture measurements, but they came in a truck they said was too small. They rented another truck at additional cost, although theirs was only 2/3full. They damaged several pieces of furniture. They came too late and did not set up bed or futon or place area rug on the floor in the living room. The final cost was twice the estimate.

10. C

    Christopher R.

    Source: MoveAdvisor · New York, NY to Houston, TX

    24 Feb 20231-bedroomPaid $8,000

    Extremely Poor Experience

    Overall, the moving company failed to respond in a timely manner to notifying me that they will not obtain the required umbrella liability insurance to enter my apartment building. Since the Moving Relocation company could not honor the contract by providing my pick-up building with the required insurance (Umbrella Liability portion) to pick up our goods, we argue that the services should have been provided if the company obtained umbrella liability insurance in which they are responsible for obtaining. #1: We initially attempted to contact Israel (employee of the Moving Relocation Company) regarding their company being required to send over the COI via email to us on 12/13/22, and multiple phone calls throughout the week to his direct line were unsuccessful and unreturned. · On 12/19/22, to speak to someone from the moving company, I finally had to pretend to book a new move to talk to someone from the company, which happened to be Chris – another member of the Moving Company - Sales Manager. Chris then notified me that Israel had moved on from the company and that the company failed to forward any incoming calls to his phone line. If the moving company forwarded Israel's incoming calls correctly, we would not be in this current situation because we would have known the end outcome sooner and I would have cancelled the order then. #2: On 12/19/22, after unnecessary delay from the company who was required to produce a copy of the COI from the moving company. It was brought to our attention from our building that the umbrella liability insurance portion of the COI needed to be obtained. · The moving company then informed us via a text message from Chris that the final decision regarding the COI umbrella insurance would be made shortly after Christmas to give the company more time to evaluate if the company would in fact obtain the necessary insurance. #3: On 12/27/22, I reached out to Chris from the moving company in the afternoon to finally notify me that your company will not get the umbrella coverage "because we simply don't have enough customers to justify the cost." · In retrospect, the company bought yourself time to get us within the non-refundable "7 business days" before our move.