New Life Transport

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. L

   Lauren

   Source: MoveAdvisor

   5 Mar 2016Paid $2,000

   Worst company !!

   I needed to reach out to someone in regards to my move. This was very up professional on New Life Transport. I have made several complaints over and over again with your employees and including so called "MANGERS" let me stress out that I am extremely pissed off the way you guys handled my move. I waited forever and a day for my stuff to be returned to me expecting things to go smoothly I was let down. My boxes all 40 of them were complete destroyed and not taken care of. You guys have broken a lot of my personal belongs and forced me to go out and by new things because you broke them for be careless and disrespectful. I have made several calls to received the other 2 boxes that you guys missed placed on me and that had some things that meant the world to me and my family. It was UN professional when you we back and advised me you couldn't locate my boxes and they went to poss another location and there was nothing left for you guys to do . I am upset because it took 4 weeks for me to call again and to find this out and now the 2 extra large boxes I will only get back what the weight of the box would be and nothing back of my personal belongings this is ridiculous. Then to top it out you farmed it out to another company that there was 2 men that was extremely helpful but his company charged me 150.00$ for the 3rd floor. I was also charged from NEW LIFE 75$ and when I spoke to you guys I was supposed to receive a check back for the 75.00 and STILL HAVE NOT RECEIVED A THING BACK ! This isn't fair and I will be making sure if I move in the future I will never use you guys again ! I am besides my self and extremely upset.

2. B

   Bardiya C.

   Source: MoveAdvisor

   22 Dec 2015Paid $3,392

   Do Not Use.

   If I could give zero stars I would. First of all they were supposed to arrive between 8-10am and didn't show up until 7pm. I had a one bedroom apartment and it took them 4 hours to pack. I paid for full packing and moving. The later it got in the evening the less they seemed to care about carefully packaging my items, they seemed to just be throwing things in boxes to get it done. In fact, when I received them there were multiple glass items broken and many of them were not even wrapped at all - just thrown in with other kitchen items. They packed half of my coffee mugs by putting them all together inside a pot without any sort of covering. I also paid for disassembly and reassembly of my larger items - like a desk and dining table. Because they disassembled everything I had no idea how to reassemble these things. When the movers came they also had no idea what they were doing and just left my things in pieces without even attempting to reassemble. It doesn't stop there. Their original estimate was $1967.41 and I ended up paying almost $3400. This company charges for stairs - the first flight is free but all subsequent flights are $75 each. I live on 3rd flood and therefore was pre-charged $75 (for second flight). When the movers arrived they demanded $225 (for 3 flights) or else they would "dump my things on the ground level." When I called the company to dispute this they asked me "Why did they charge you for that?" Obviously, that's what I was calling to complain about - I don't have the answer! If you do end up getting this company - which I highly recommend against; carefully read the contract - if you have any issues they have an arbitration clause and if you do want to pursue litigation it has to be in New Jersey. I am currently going through their claims office to try and get reimbursed for my broken items (btw they only pay by weight) but I doubt that I will ever see any sort of compensation. The least I can do is let as many people know as possible: DO NOT USE THESE MOVERS!!