8 Dec 2016 · MoveAdvisor
1.0 out of 51.0
In my 44 years, have I ever been treated so disrespectfully by a company.. Please look elsewhere for moving from one state to the next.
I wouldn't give it any stars at all if I could. First of all. My quote was originally 2085. then I called for the updated inventory and the quote jumped to 2400, which was fine. I told them I had 26 18 gallon totes. I was told these were considered small boxes, but when the mover got there, they are considered large boxes (which made the cost go up). I also had a couple other items that I didn't include, and expected it to go up another couple hundred. It went up to 2900. that's 900 more than the original cost and a bit much for a 500 sq foot 1 bedroom apartment. but that's not the worst. I was guaranteed a one day window since it was my only day off before the holiday and per my apartments lease I had to clean and repaint the apartment before I left. The Movers were a full day late, which cause me not to be able to paint/clean, and I ended up being late to work, which caused me to be late and missing some pay from that. . I explained all this to the rep when I made the arrangements and was told it was fine. It wasn't my fault their truck broke down, I accepted the fact that my cost jumped to 2900, but now I am out my deposit from my apartment because they didn't show up when I was guaranteed they would be there.
The customer service was horrible!! I call 2-3 times a day and left messages. They did not return any of my messages. The only time I was able to talk to someone was if they happened to answer the phone when I called which was only 3 times total (so 3 x per day for 14 days= 42 times and only got through 3 times, with no return call to my messages). The delivery took almost 2 weeks, Rep said average time is 4-7 days, but the paperwork did say it can take up to 15 days (I didn't like that, but accepted it.). After my estimate jumped $900, and I lost my deposit on my apartment I was moving from $525, and explaining this to the rep, I was told it wasn't their fault, they picked things up and moved me out of my apartment, and there was nothing they will do. I was told it's not their fault that the truck broke down, and caused this issue. And I was told that they handled their obligation (oh yeah? a full day later than promised). So I called and on the rare occasion got someone and they said that it would be delivered in 3 days, but I'd need to cover the full balance. I asked the $880, and was told, no the check didn't go through, I needed to come up with the $2400 balance. I went off!!. and was told the check was returned possibly for insufficient funds, etc. I knew I had the funds, so I called the bank, the check was never presented to them. I called STS back the next morning and left 3 messages, (1 for dispatch, 1 for customer service, and 1 for payments). Again never got a call back. I ended up calling the original person that took my original order, and they had to call a supervisor to give me a call back.
If I would have known the way I would have been treated by this company, I would have rented a uhaul and did it myself. A lot cheaper and less stress.
DO NOT USE THIS COMPANY!!
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