New Planet Moving & Storage

Reviews

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1. J

   Jason G.

   Source: MoveAdvisor

   30 Jun 20174+ bedroomPaid $5,000

   Real Fast!

   Had a great time working with these guys. I scheduled my move two months prior so there was no confusion, and they were so great about their courtesy calls. They called me a week ahead just to remind me and the morning of. I'm very happy with this company.

2. S

   Sarah W.

   Source: MoveAdvisor

   8 Dec 2016Paid $6,000

   Long Distance Move.

   Had a great experience moving with New Planet, they did a great job and I wanted to write a review and recommend them to others, they are a fantastic company. I usually hate moving because of all the hassle, but this time I can say that I did not feel the stress like I have in previous moves. I scheduled my move from California to Las Vegas, so it definitely was not a small move. They gave me a window of time that all my belongings would arrive in Las Vegas, and they definitely kept within that window, I was actually surprised because I had heard many stories before that moving companies often take much longer when it is a long distance move. Thankfully that was not the case. All of my stuff arrived just as they were when they loaded them into the truck, which I really appreciated. The crew handled everything with care and made sure to wrap all items that might of been damaged on the way. It was truly exceptional service on their part and I could not have asked for more. Thank you again, New Planet Moving & Storage.

3. B

   Bill C.

   Source: MoveAdvisor

   3 Nov 2016Paid $15,000

   New Planet Movers.

   Overall New Planet provided excellent services in moving me from the LA region to the midwest. The movers were courteous and careful. They arrived promptly for the move and as planned for the delivery. My auto was included in the move as was a grand piano. Both arrived unscathed. So too did my furnishings. Thank you for providing excellent services.

4. S

   Stacey S.

   Source: MoveAdvisor

   13 Jul 2016Paid $5,200

   Excellent Cross Country Move!!

   Thank you so much New Planet for getting our family's home safely from Chicago to Scottsdale this summer! The guys had such a wonderful attitude throughout the entire process and took such great care of all of our personal items being moved. Lauren A. is wonderful at their office in Las Vegas! She is always prompt to email or call us back and answer any questions that we may have. Lauren was our associate for both moves in the past year and was part of the reason we chose to use the company again! Thanks again New Planet. We will definitely be referring you to other friends and family :).

5. T

   Toni R.

   Source: MoveAdvisor

   2 Jun 2016Paid $1,500

   Outstanding.

   We were most satisfied with the service provided by New Planet Moving from beginning to end. Would certainly refer them to friends and family! They exceeded our expectations. Toni Rivers.

6. J

   Jason G.

   Source: MoveAdvisor

   22 Oct 2015Paid $2,100

   Great Job!!

   Movers came on time when they were suppose too. They were able to take all my stuff out (3bed 2.5 bath plus tvs, desks etc) in about 2.5 hours. They supplied tape and blankets (saves you money on buying boxes, but they do offer boxes for sale if needed) and were very courtous throughout. They aimed for 10 days but since I lived in AZ, they are located in Nevada. They did arrive in Orlando within 2 days of their estimated time and worked quickly and efficently. No damage, everything set up and placed correctly and again were respectful. In fact we over-estimated our weight and I was able to get some money off my final bill. Thank you again. Seriously, this company works well and will give you the best price they can :). Ask for Brandi when calling as she was very helpful throughout the process and made me not worry about my money or goods.

7. S

   Steve

   Source: MoveAdvisor

   5 Mar 2015Paid $1,525

   Easy Move!

   New Planet did a great job!! They took the stress out of moving, and made our move easy and simple with no hidden fees or catches. They actually dropped the price at the end! They showed up on time and worked quickly and efficiently. I'd highly recommend them! The sales rep I worked with was happy to walk through the contract detail by detail, and the movers handled my goods well and and padded and taped furniture at no coat to prevent damage.

8. P

   Paul P.

   Source: MoveAdvisor

   9 Dec 2015Paid $2,800

   Good experience with New Planet.

   I moved from California to Dallas, Texas in Oct and had to have my items stored in transit for a couple of months while I was in temp housing and trying to find an apartment. I did a lot of research and finally selected New Planet. The price was among the best but it was still kind of a leap of faith when I picked them. The move itself was standard. The movers kind of rushed some of the paperwork when I had questions, there was a little scratch in the hardwood floor when they were done, and there was one box that was repacked that didn't meet my standards. But I've relocated several times for work and I've come to expect a few things like that in any move and have had much worse with other companies. Where I found New Planet to be exceptional was with it's customer service. Lauren in particular. She was the first person I spoke to and was there for me from beginning to end. I had a lot of questions and a couple of concerns upon delivery and wound up contacting them a lot. Lauren and all the other staff I spoke to were always available and responded immediately, both by phone and email. I even got a reply on the Sunday of the Thanksgiving holiday weekend, which I appreciated since my move in date was slated was Dec 1. And they did actually arrange to deliver my items with just 2 days notice. I don't ever write reviews but customer service is a lost art these days, and I feel that good customer services deserves a shout out.

9. R

   Robert

   Source: MoveAdvisor · Long Beach, CA to Fargo, ND

   18 Oct 20181-bedroomPaid $5,000

   Lost thousands of dollars worth of stuff and received $24 back. What a.

   Worst experience ever! Lost thousands of dollars worth of stuff and received $24 back. What an insult! My wife and I just got married and were moving to our new home. We wanted to make a honey moon out of it and was promised it would take a month for everything to get out there (due to it being rare for them to go there). So we planned a honeymoon road trip. We were called and told that they would be out here 2 weeks earlier than what we were promised or we can go another month of not getting it. So we canceled our reservations and lost a great deal of money for places we booked. Once they came out, a few things were broken and we thought they notated it down, they told us they did and we saw they did on one of them. They rushed us to sign it, saying that it was late and they had to get on the road. We signed it and then started putting stuff away within the next few days. We noticed we were missing a fair amount of boxed (around 10) and reached out to them. They found 3 of them and they were absolutely destroyed. Seemed they were thrown around with no disregard to what was inside. We were told that only our coffee table would be covered and would receive $24 for that. Everything else would not be and told that there was nothing else we can do. We plan on traveling the country, make another big move before we buy a house. I am very disappointed in this company. Thought it was different than the other horror stories, but apparently not.

10. R

    Rick

    Source: MoveAdvisor · Phoenix, AZ to Odenton, MD

    23 Oct 20172-bedroomPaid $4,000

    Worst Moving Company.

    Worst moving experience ever.. There initial quote was reasonable and competitive, however, once the movers actually showed up on moving day, they began to indicate how heavy the stuff will be, this started the pressure to take the volume pricing vs. the weight. After my stuff was placed on the truck, the updated quote was prepared and based on the estimate, I picked the Volume method. Shortly after agreeing and signing the paperwork, the workers indicated an error in the calculations. After the correct, the quote doubled from the original estimates. I then picked the weight method which begin full pressure since they needed to make the next stop and taking a side trip to the truck scales would delay their next appointment. After my delivery date moved several days, my stuff was finally at my new location but my excitement was quickly gone when several items were damaged and broken beyond repair. After completing the insurance claim by the 3rd party company, my claim was finished. To date, I have not received my insurance claim from New Planet and all attempts are ignored by the office when following up about the payment.