New Planet Moving & Storage

Reviews

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1. E

   Elyse B.

   Source: MoveAdvisor · Greenwood, SC to Tucson, AZ

   12 Sep 20173-bedroomPaid $5,800

   Worst move ever.

   Save yourself some grief and DO NOT USE this mover!! They showed up way later than scheduled, and the driver had to get two guys from Craig's List to help unload. Sadly, one of those guys could not read, so the check-in got all messed up. By the time all items were unloaded several item numbers had been repeated two or three times, and some not at all. The driver did not secure his load, so another person's load fell on him. The driver (Carlos) blamed the CL guys for this incident, so they got paid and left abruptly. Carlos insisted we could not straighten this out until I unpacked to find what was really there and what was not, so I got NO compensation for the actually missing items, and a cabinet was flattened. Then he whined about needing to go because he had another delivery that day. (I doubt it) No one can/will tell me what happens to missing boxes, even though each box had my name clearly written on it in magic marker, and I used a leopard print duct tape on every one. I contacted customer service 64 times, yet they could only document a single contact with the company on my behalf.

2. J

   Joanna B.

   Source: MoveAdvisor

   13 Aug 20172-bedroomPaid $1,842

   Bad Experience with Contract/Delivery.

   Do not use this company for your next move. Initially they were very nice on the phone to get us to sign - and we did research thinking they would be good for our move across the country. However, the problems started when they charged my husband 100% of the bill when they were only supposed to take a 10% service charge. The charges were not reversed till multiple calls later. Next, the contract they had us sign at the time of picking up our items was not fully explained to us. They tried to say it was, but it never was on the phone or via any of the emails we saved. I will attempt to post photos of those contracts so no one else feels like they are being taken at the time of pick up. We were never told about: a) the 21 to 30 BUSINESS day window for delivery (and of note one piece of paper says 21 days and one says 30 days so the contract is confusing and contradictory), b) the only being able to bring claims against the company in Vegas, c) the extra charge for a secondary truck if your street is too small for delivery (chances are your street is too small, they pick up in a small truck and deliver in an 18-wheeler), and d) extra charges for stairs in your home. So beware extra charges at delivery. Speaking of delivery - we were told various delivery days in our near daily calls looking for our things. Initially it was 1 to 2 days, then 2 weeks, then the end of the month, then a Monday-Friday window, that changed to a Friday-Sunday window and all this with us being specific that we needed our stuff before a certain date because we would be out of town. They did owe us money because the delivery was over the 21 business day (over a month in real life) before we got our items. Even then, we only got our things after begging and threatening legal action (we did speak to a lawyer). Our convenience was never considered and the customer service was awful. They spent a lot of time explaining to us why they couldn't deliver because of not having trucks or drivers or a schedule.. they seemed not to know what was going on in their own company at times which was troubling and made us lose faith in their services. It was only after we received a call the morning we were to get our things telling us our delivery was delayed yet again, then rented a truck and were willing to drive 5 hours to meet them at a different house secondary to needing to travel for business the next day (the company was well aware of this) that they actually prioritized us and sent us our things. Of note (see above) it's good we rented the truck as we would have had to anyway because their big rig was too large to pull in front of our house. It all ended with one of the movers and my husband bringing everything into the house, thus my husband still had to do heavy lifting for the move. We were given a $200 discount, but it wasn't worth the hassle and worry the company put us through in receiving our things. In conclusion, use other movers if: a) you want transparency in your move, b) you don't want hidden costs, c) you want to receive your things in a timely manner.

3. E

   Elizabeth C.

   Source: MoveAdvisor

   5 Aug 2016Paid $3,020

   Moving my 80 yr Old Mom.

   HORRIBLE ,BROKE THINGS .THEY SAID IT WAS ALREADY BROKE , YELLING AT A 80 OLD WOMAN WH 5 STINTS IN HER HEART IS NOT RIGHT WHEN SHE QUESTIONED ABT THE LAMP ,NO COMPASSION ,SHE JUST LOST HER HUSBAND 3 MONTHS AGO, WE HAD A CONTRACT OF $$3,020 NOW THEY ALSO WANT TO CHARGE MORE ,IT SAYS MATERIALS INCLUDED ,THEY CHARGED HER 200.00 MORE ,THEN SAID IT GOING COST now !! 4,000 NOT THE PRICE THAT WAS AGREED TO, HOW DOES IT FEEL TO SCREW A OLD LADY , HORRIBLE COMPANY,movers are [EDIT] to my mom.

4. A

   Angela M.

   Source: MoveAdvisor

   16 Feb 2016Paid $1,800

   Scam.

   These people are crooks! We moved from Arizona to Oregon and when the truck finally arrived it was missing a lot of our belongings and almost every box we opened had something broken in it, I have moved several times and pack my items very meticulously but it didn't matter, some of the boxes looked like they had gone through a crusher. We had payed the "standard insurance" and even though they lost thousands of dollars worth of our belongings, they offered us $50. Terrible company, go with someone else.

5. S

   Steve S.

   Source: MoveAdvisor

   24 Oct 2014Paid $2,000

   Avoid at All Costs.

   Possibly the most thetiving, unprofessional company I have ever dealt with. Upon item delivery, they insisted I pay an extra $400 on top of my original quote because they had JUST googled my delivery destination and decided the delivery truck wouldn't fit into my apartments parking lot. I told them this was not true, and it would fit fine. At this point the phone operator lied to me saying the delivery man had drove the truck by and determined the lot was too big (The delivery man never contacted me and certainly did not drive up to the lot as it is huge and could easily fit). I brought this to the lady on the phones attention and she began to threated additional charges of $1000 if they have to hold my belongings. Finally I convinced her to send the truck to the apartment and CALL. That's where the real fun begins.  The truck that arrives is filled with my belongings and contractors that the moving company has hired. The truck easily fits into the parking area. The contractos decide my hallway is too long and tell me they want to charge me an extra $365 to move my belongings and if I don't pay they wont unload the truck. I tell them I am going to contact the better business berou  by telling them I am going to contact The Better Business Bureau but they do not care as they are not part of the actual moving company. I have no option but to pay $365 to the contractors or $1000 to the moving company. My total costs were quoted at $1500 and the deal ended up costing me $2000 total (including tipping on the pickup end of the move) WHAT A NIGHTMARE! AVOID! .

6. O

   Omar A.

   Source: MoveAdvisor

   13 Aug 2014Paid $6,000

   New Planet Moving and Storage.

   One of their employees broke one of my windows. I called the company. They said you can't prove it and there's nothing I can do about it. They are not going to compensate for the damage and the person on the phone wasn't even nice. She didn't even apologize. They were understaffed. They sent 2 guys on a very tight schedule with another appointment after me that they were racing to get. I had to do a lot of the heavyweight lifting with them, which now I regret even doing. I should have said no and hired another company.

7. A

   Anna

   Source: MoveAdvisor

   7 Apr 2014Paid $6,000

   Don't USE!

   One star is still to much credit! If you are not in a hurry for your stuff, don't want your stuff or want it damaged you have picked the right movers! I used them just glad I bought insurance with another company. This company is terrible. Talk about a headache! More than half my items never where delivered. When speaking to a manager he told me to open my eyes because everything was delivered. So I must have misplaced a section of my couch, my bike, two dinning room chairs in my butt hole! More than half of my boxes in plastic containers where missing as well. Seems that the more expensive items never found my home. I was told that everything is put on the trunk and will be removed at my new place. WRONG they ended up taking it to Vegas unpacking and repacking my items to a smaller truck. To top it off it took another week for another truck to bring a few more items. I was told everything would not fit in this truck load. HORRIBLE Experience! Took a year minus one week to get reimbursed for my items. Had to resubmit a few items more than once.

8. L

   Laura

   Source: MoveAdvisor

   4 Jan 2014Paid $1,420

   Terrible company, will lie for business.

   This is the worst company I've ever used, for anything. I would NEVER use them again. They will tell you anything to get you to sign a contract. ANYTHING. First, they told me that while they technically have 21 days to deliver my goods, they would have them to me in a matter of days from the earliest day on my form, which was a week ago. They kept promising me my things would arrive by or a couple of days after that date until the day before when they called and told me it would be a week later. Why was that? They said they had a bunch of other stops along the way from Vegas (where they are headquartered and where all your stuff will end up before it goes to you) to Denver (where I was moving). I tried to see if they could come to me first or earlier, and they kept using the excuse that a moving company "has a lot of moving parts" and they couldn't change the stops before me. Shockingly, they lied. I got a call from the driver the day before delivery that he had just come from collecting my stuff in Vegas. He wasn't coming from another drop off in a nearby state as the company had told me multiple times. Basically, they just pushed back my move for a week and made up a bunch of excuses that weren't true. On top of that, we signed the contract after being told that the drivers all drive during the holidays. Then, when I was told my stuff wouldn't be here by the 27th, another reason was that of course no drivers would be leaving Vegas on the 26th, it was Christmas. Yes, I get that, but that's exactly why I asked this question in the first place! Once again, they will tell you anything when you're getting a quote to ensure you use them. Finally, the movers arrived yesterday and started demanding that I pay $200 more to them because my apartment is 225 feet from the elevator. There's some long haul charge for every 75 feet they have to walk. The mover who collected my stuff was the one who went over the contract with me, and I specifically asked what the provision meant. (Of course there was nothing explaining that it meant "truck to door".) He explicitly told me it was the length from truck to elevator, NOT truck to door. He said that he almost never encounters a problem with this, and at most to have $50 extra on me in case the elevator is a little far from the truck. Shockingly (not) they start telling me it's truck-to-door and basically hold my items hostage until I cough up the money. They basically told me I could pay or they would take away my stuff. They also try to scare you by saying if you don't pay by a certain time you have to pay hundreds more in waiting charges. No joke, they started to take my belongings OUT of my apartment to move them back to their truck until I paid. Pretty ironic when you think that the payment is for the extra labor involved in walking a dolly (on wheels) down a hallway, since they were happy to walk in the other direction for the extra money. They also unpacked all of my belongings IN THE MIDDLE OF THE PARKING GARAGE for my building! I told them that I didn't want the stuff there, it wasn't safe there. Of course they made an excuse and refused to move it. Finally, at least a quarter of my boxes came damaged, and I mean torn apart. It's genuinely shocking how a moving company that claims to be so professional can take a brand new, fully packed, well-taped moving box and bring it back to me with both sides completely blown out and all of my stuff falling from it. (Really, there were at least four boxes like this, plus a wardrobe box that had collapsed on itself. On top of that, they kept stacking other, heavier boxes, on top of these collapsed ones.) The only nice person you'll get at the company is Leslie. She's a sweetheart and works really hard. In fact I think she's getting in trouble now for merely trying to be helpful and considerate. Danielle is a complete [EDIT]. Don't even try to speak with her unless you want her to tell you to move your own stuff (yep, that happened). Overall, this company is full of liars. Never ever use them. I really regret not just getting my own U-haul.

9. F

   Fer W.

   Source: MoveAdvisor

   7 Oct 2013Paid $4,130

   Stolen Items.

   DO NOT USE THEM!! They were late, unprofessional, and stole our stuff. We moved across country and had to stay in a temporary house. When we got there they said our stuff would be there that week. 3 Weeks later it finally came!! They unloaded so fast we could not inventory everything. They did not even want to stay to help set up (which was included in the price). We just moved again and were finally able to open every box and we found that our box containing our valuables was missing. It had all ouf our jewelry in it! I had no idea they would be moving our stuff from truck to truck and they would be using subcontractors. Horrible experience!

10. D

    Dana H.

    Source: MoveAdvisor

    13 Sep 2013Paid $6,000

    200% estimate increase on the day of moving!

    Business grossly underestimated the cost of a move and attempted to increase the cost by over 200% on the scheduled dayof a household move The company rreesponded to an internet query and stated that it would provide an estimate of movingcosts to move a household from Arizona to Oregon. I tok a detailed inventory of all items in the house, and the number of fulland half cabinets that contained items and provided it over the telephone to the sales representative. A estimate of $6,300was provided. The representative was asked several times if she was confident in the accuracy of the estimate, or they felt aneed to come on site to review the household contents. The agent said their software was very accurate. The company took a10% deposit. The move was to be made on one truck with weights taken empty and full and weigh slips to be provided. Onthe scheduled day for the move, two representatives (Neither of whom spoke fluent English) arrived and after walking throughthe home informed us that they believed there was 10,000 pounds more than the estimate had been made on and the thecost would be roughly an additional $12,000 dollars. This was particularly troubling since between the time of the originalinventory and the moving day, I had already moved a 26 foot U-Haul privately with roughly 1/3 of the household contents. Ihad added two items (a motorcycle and some decorative stone facing) which would have counteracted any savings in weightfrom the material I had already moved, but which should have resulted in the original estimate still being quite accurate. Ibelieve there are only three possible reasons this occurred. The first is that the agent did not include all of the items from theoriginal estimate, such as the contents of the identified cabinets; Secondly, the agent could have deliberately misled(underestimated) with the intent of gaining our business, only to wait until moving day and have the movers jack up the pricethinking that we would have no other alternative but to say yes (Can you say bait-and-switch?); or thirdly the company couldjust have a negligent methodology for estimating that caused this to happen. Regar4dless of the reason for the issue, it is ahorrendous business practice. Worse yet, when we contacted the company and said we would be declining to use theirservices for the additional rate, they have balked at refunding the deposit. They talked about the cost of their representativecoming out to look, despite that they openly advertise free in-home estimates! This is a highly suspect company with veryquestionable business practices and horrible customer service.