New York Van Lines

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. R

   Richard T.

   Source: MoveAdvisor

   26 Sep 2014Paid $900

   Don't believe the hype!

   I used New York Van Lines to move me and my family from St Albans N.Y. to Co Op City. If I would have read the reviews I would have never used them and missed out on My great rmoving experience. The price was fair but the service was outstanding. All my furniture was wrapped, my China cabinet and glass tables were properly protected. My tv's were very well taken care of. The price was a little more than what I received over the phone but it was to my understanding that the price over the phone was JUST AN ESTIMATE! I recommend these guys to anyone. Stress free move! God Bless those guys. Thanks again!

2. H

   Harled L.

   Source: MoveAdvisor

   30 Jul 2013Paid $3,000

   One of the best moving company.

   We hired New York Van Lines Moving for our move from New York to New Jersey.. This was our first move and we were very nervous about the entire process after reading SO MANY BAD REVIWES ABOUT SO MANY DIFFERENT COMPANIES Luckily for us, New york van lInes  was ready to prove to us that not all movers are out to rip you off!! Our relocation consultant, lisa, was very thorough during the estimate process and made sure to explain to us the full process of the move and services that were available to us. Lisa provided us with a guaranteed price in writing for our move and was quick to offer suggestions on how to correctly prepare for the pickup date. The pickup went smoothly, and our things were delivered well within the window of dates we were given. The delivery crew not only brought our items into the home but placed them in the correct rooms and even set up our beds! We couldn’t have asked for an easier move process. Thank you guys!

3. M

   Mike C.

   Source: MoveAdvisor

   23 Nov 2015Paid $3,000

   Horror Story.

   Please avoid them! They are complete scammers who will tell you everything you want to hear so they get your business but do as they want after you contract with them. I shipped 14 guitars in Feb 2015 as part of my move to FL, paid to have them crated for protection and they arrived uncrated and I had several broken cases! They promised me a date of delivery then held my possessions for 2 weeks beyond that date before starting the move! They DO NOT have moving trucks, as shown on their website, and subcontract the job out to amateurs! A complete nightmare! I even filed complaints with the NYC Dep of Consumer Affairs and the BBB. They should be shut down but that'd be hard to do since they operate out of a "store-front" in a Brooklyn apartment building! Please heed my advice and save yourself the stress and heartache by avoiding these unscrupulous animals!! I've written other on-line reviews and beware of "positive" reviews because they're written by NYVL! I'm sure the "Sean" character I talked with is a front, too!

4. M

   Michael C.

   Source: MoveAdvisor

   31 Dec 2014Paid $916

   Terrible Never Use!!

   New York Van Lines is the worst company you can get. First they quote you a low amount so you get attracted to the company then charge you double what they quoted. They promised 3-4 guys when we only got 2. They arrived 4 hours later than expected. They delivered all of our stuff damaged and went through our drawers. They Left us to bring up more than half of our stuff up and threw the remainder of our stuff in the mud and dirt. This company took more money out of our bank account than what they were supposed to. They are con artists and have changed there names many times before to escape legal problems.

5. L

   Louise T.

   Source: MoveAdvisor

   9 Dec 2014Paid $1,000

   My Piano Move.

   This moving company moved solely my piano.  My piano was in near perfect condition.  When they picked it up, it appeared it was wrapped up well.  However, when they delivered it, it had a completely broken leg.  In addition, the music book holder piece was removed and delivered with multiple deep scratches on it.  The person who delivered it stated that this piece was just laying on the truck unwrapped and he wasn't even sure what it was.  I did not get signed copies of my paperwork I had requested.  The girl (employee name removed by company request) told me she mailed the copies to me twice. She repeated the correct address to me but funny how I never received it. She said she refuses to mail it to me a third time. When asked to speak to a manager, she refused to let me talk to anyone else. The insurance company they use - Anheim will only reimburse me $180.00 for damages as they stated they pay $.60 per pound and they claimed it being only 300 lbs. I got one estimate to fix the leg and that alone was $400. I did not get an estimate yet to fixing the music holder piece. Prior to the move, I asked (employee name removed by company request) who I was dealing with about taking out extra insurance and he claimed I would not need to since it is insured by them.   This was my first experience with a moving company and probably my last. I blame myself for not taking better care of doing my homework prior to using them as I tend to trust too much.  Just want others to beware of this horrific company to deal with.

6. E

   Ebony R.

   Source: MoveAdvisor

   1 Oct 2014Paid $1,500

   Stay away from this company.

   On August 18th we hired this company for a move from Ny to Nc.We used a credit card for deposit and they took more then they were suppose to. They didn't come when they said they would. once they finally did put everything on the truck they charged us a whole 400 dollars more.. we were told we would get our belongings by sept 13th and we haven't everytime we call about our stuff it's a different story. Sean ,Rosa & Amanda are liers.They lied from start to finish. we still haven't received our items and they haven't told us anything.

7. B

   Bella

   Source: MoveAdvisor

   27 Aug 2014Paid $2,000

   The worse company ever.

   Hired Ny van lines to move from miami to the bronx and they are the worse i've ever had to deal with. They delivered my stuff over month late, charged me double then agreed on contract and my furnishings and belongings were destroyed. The management is very nasty, rude and unprofessional. Every person answering the phone claimed to be the operations mgr. When I complained to there "so called mgmt" the woman had the audacifity to day I was a liar and threaten me. DO NOT USE THIS COMPANY. THEY ARE THIEFS AND TGEY TRAIN DELIVERY PERSONNEL TO LIE AND WANT TO CHARGE MORE FOR STUFF.

8. S

   Stephanie

   Source: MoveAdvisor

   2 Apr 2014Paid $1,400

   Terrible!

   Please do NOT use this company!! They will say anything you want to hear, but as soon as it is a done deal.. they send your items back damaged. As soon as they took final payment upon delivery, they informed us that not all of our stuff had shipped. I have called over 5 times trying to get an answer on when I will receive the rest of our stuff, but they keep giving us the run around (specifically spoke to Lisa and Rosa). This company is complete SCAM! SCAM! SCAM! Do NOT use them if you want all your stuff returned, and if you want your things undamaged. I'm not sure if they will even send the rest of our belongings, which includes baby stuff that we need for our little one due in May. Terrible experience!      .

9. S

   S. R.

   Source: MoveAdvisor

   7 Jan 2014Paid $1,930

   New York Van Lines Are Worst Movers Ever.

   NEW YORK VAN LINES ARE WORST MOVERS EVER. I strongly recommend not going with these movers. I’m the victim. I’m frustrated and pissed with these movers. I had this move from North Carolina to Massachusetts (Interstate Move). First their moving quote is misleading. They will have your quote with low cost to attract you first and take 100 dollar to have you sign to their quote. They go by cubic feet. Regardless of your house hold stuff they quote very low cubic feet to bring the price low to attract you. If you sign by that you are hanged. They will send the driver to pick you stuff ASAP but delivery is delayed to your patience. I didn’t get deliveries till now even after 3 weeks. They have plenty of excuses to tell you. Please don’t deliver whatever driver say to you. He does not have any power to give discount nor delivery time. He will bring your quote almost double first and he talks to his manages and pretend as if he is on your side and giving you discount but it’s not. IT’S ALL THEIR GAME PLAN, NEVER BELIEVE THEM. Delivery is all their decision. Regardless how much you request, they won’t even try helping you. They will take complete advantage and take as much time as possible. They deliver only on their will not on your wish. Just imagine, 11 months baby without a bowl to feed and blanket to sleep for 3 weeks. I called them so many times and requested but they never even tried to help me. These are people I talked and faced trouble.  I REQUEST YOU NOT TO GO WITH THESE MOVERS AND ESPECIALLY DON'T TRUST THESE PEOPLE (ANGIE, ROSA OR ANY DISPATCH TEAM AND DRIVER TYLER). I STRONGLY SUGGEST AND RECOMMEND NOT TO GO WITH THIS MOVERS. Regards,RD  .

10. S

    Storm

    Source: MoveAdvisor

    20 Nov 2013Paid $4,300

    Do not use.

    New York Van Lines, was support to move our things from Miami to New Jersey June 21, 2013, but they had so many issues with their vans, the things was moved June 30, 2013. Things was moved without us being told that the price was now tripled until the van was almost in New Jersey. I called NY Van multiple times asking for the charge and no one in the office keen the answer. When they told us the price, due to us not having enough money, ny vans put our things in their storage until July 24, 2013. I reported that we had missing and lots of damaged items. They told us to file a claim with Anthem Claim Management. We did this August 27,2013 and got a response back saying they can give us $210. What was damaged: 1) 2 glass China's ( all the glass shelves were broken) 2) Deep freeze (large dents on sides 3) cooking stove (lots of dents, stove top completely damaged, knobs broken) 4) rice dispenser damaged (top missing) 5) 3 large very expensive pictures ( glass frames broken) 6) dinning Rome table (broken, legs can not be attached). All these things was package and rapped by ny vans. They claimed to had bought more rapping items from Home Depot , but all I saw was ny vans wrappings.