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Recent reviews

M
23 Nov 2015 · MoveAdvisor
1.0 out of 51.0
Please avoid them! They are complete scammers who will tell you everything you want to hear so they get your business but do as they want after you contract with them. I shipped 14 guitars in Feb 2015 as part of my move to FL, paid to have them crated for protection and they arrived uncrated and I had several broken cases! They promised me a date of delivery then held my possessions for 2 weeks beyond that date before starting the move! They DO NOT have moving trucks, as shown on their website, and subcontract the job out to amateurs! A complete nightmare! I even filed complaints with the NYC Dep of Consumer Affairs and the BBB. They should be shut down but that'd be hard to do since they operate out of a "store-front" in a Brooklyn apartment building! Please heed my advice and save yourself the stress and heartache by avoiding these unscrupulous animals!! I've written other on-line reviews and beware of "positive" reviews because they're written by NYVL! I'm sure the "Sean" character I talked with is a front, too!
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M
31 Dec 2014 · MoveAdvisor
1.0 out of 51.0
New York Van Lines is the worst company you can get. First they quote you a low amount so you get attracted to the company then charge you double what they quoted. They promised 3-4 guys when we only got 2. They arrived 4 hours later than expected. They delivered all of our stuff damaged and went through our drawers. They Left us to bring up more than half of our stuff up and threw the remainder of our stuff in the mud and dirt. This company took more money out of our bank account than what they were supposed to. They are con artists and have changed there names many times before to escape legal problems.
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L
9 Dec 2014 · MoveAdvisor
1.0 out of 51.0
This moving company moved solely my piano. My piano was in near perfect condition. When they picked it up, it appeared it was wrapped up well. However, when they delivered it, it had a completely broken leg. In addition, the music book holder piece was removed and delivered with multiple deep scratches on it. The person who delivered it stated that this piece was just laying on the truck unwrapped and he wasn't even sure what it was. I did not get signed copies of my paperwork I had requested. The girl (employee name removed by company request) told me she mailed the copies to me twice. She repeated the correct address to me but funny how I never received it. She said she refuses to mail it to me a third time. When asked to speak to a manager, she refused to let me talk to anyone else. The insurance company they use - Anheim will only reimburse me $180.00 for damages as they stated they pay $.60 per pound and they claimed it being only 300 lbs. I got one estimate to fix the leg and that alone was $400. I did not get an estimate yet to fixing the music holder piece. Prior to the move, I asked (employee name removed by company request) who I was dealing with about taking out extra insurance and he claimed I would not need to since it is insured by them. This was my first experience with a moving company and probably my last. I blame myself for not taking better care of doing my homework prior to using them as I tend to trust too much. Just want others to beware of this horrific company to deal with.
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E
1 Oct 2014 · MoveAdvisor
1.0 out of 51.0
On August 18th we hired this company for a move from Ny to Nc.We used a credit card for deposit and they took more then they were suppose to. They didn't come when they said they would. once they finally did put everything on the truck they charged us a whole 400 dollars more.. we were told we would get our belongings by sept 13th and we haven't everytime we call about our stuff it's a different story. Sean ,Rosa & Amanda are liers.They lied from start to finish. we still haven't received our items and they haven't told us anything.
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R
26 Sep 2014 · MoveAdvisor
5.0 out of 55.0
I used New York Van Lines to move me and my family from St Albans N.Y. to Co Op City. If I would have read the reviews I would have never used them and missed out on My great rmoving experience. The price was fair but the service was outstanding. All my furniture was wrapped, my China cabinet and glass tables were properly protected. My tv's were very well taken care of. The price was a little more than what I received over the phone but it was to my understanding that the price over the phone was JUST AN ESTIMATE! I recommend these guys to anyone. Stress free move! God Bless those guys. Thanks again!
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