Only Vans Moving & Storage

Reviews

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1. E

   Elizabeth P.

   Source: MoveAdvisor · Firestone, CO to Audubon, IA

   1 Jul 20234-bedroomPaid $6,000

   Questionable, rude, untruthful, unprofessional, potential scam

   To begin with, my mother and I are trying to move her 4 bedroom household from one state to another. She's already out in the other state, so I have been working with movers in her old state. We were very aware that this company was a broker and not an actual mover and we understood that they would be matching us with trucks and vans who had a route that coincided with where we needed to drop off everything in the new house. We decided to move forward with this company because we needed to get our items out of the house as soon as possible and they promised a fairly reasonable quote and could get started sooner than other companies. We had a scheduled call for 06/30 where I would physically go through the house and list out the entire inventory to get the most accurate quote as possible. When our sales rep, Camron, did not respond, call, reply with a text message to let us know if he was running late or not, we started to try calling customer service. When we couldn't get through there, we tried calling other reps, we tried calling from different phone numbers. We received no information whatsoever. We were immediately put on alert, and begin to suspect that this was a scam. My mother immediately canceled the down deposit that was pending, and I called the rep one more time, got sent to voicemail yet again, and I told them that they needed to not worry about calling us, as we were going to move forward with another company. It's also important to note that my mother had tried - days before - to reach their customer service about an inquiry, and has yet to be acknowledged or contacted. The following day, 07/01, we received a text message with an excuse, saying he had a surprise visit from his daughter, and he wanted to talk to us today or the following day, 07/02. Neither myself or my mother were in a position to do so, and we expressed our frustration and dissatisfaction at the fact that he had completely ghosted us. He brushed this off and seemed irked that we couldn't just magically shift our schedule to accommodate him over the weekend. We also told Camron that we had found more competitive mover, to which he essentially said we were lying (we have found several companies who have matched this company's prices) and that we would be forced to pay the $2000 down deposit, no matter what. We have not responded as we do not see a reason to respond to somebody who refuses to take accountability or responsibility for his lack of action for a scheduled call that both of us had to miss work for, nor did we have any desire to work with this company anymore. When we stopped responding to Camron's messages, my mother started receiving texts from Joe who told us that Camron's mother was dead and he couldn't possibly have been talking to us, and he also told my mother he would show her all of the texts between me and Camron proving this, to which my mother sent a screenshot of all the texts as we have only communicated via a group chat. This experience has been horrific, slimy, uncomfortable, confusing, wildly stressful, and I cannot express how deeply I feel that no one should ever use this service *ever*. We were lucky that our deposit did not go through, otherwise we would have been SOL and out 2000k. Do. Not. Use. This. Company.

2. R

   Rae A.

   Source: MoveAdvisor · Santa Fe, NM to Jacksonville, FL

   31 May 20232-bedroomPaid $5,000

   long distance move

   Do Not use. They are a broker not a carrier. The sales people tell you they will do your long distance move in 3 to 5 days. Then they sell your job to another moving company who has terrible reviews on the Better Business Bureau website and I won't see my belongings for another 2.5 to three weeks. So from the original pick up date to my delivery date it will be over 30 days which is unacceptable, however they are holding my belongings hostage! In the meantime I am sitting here in my outdoor lounge chair. NICE! had to buy some pots and pans to cook with and a bed to sleep in.

3. K

   Kynda R.

   Source: MoveAdvisor · Sedona, AZ

   11 May 20232-bedroomPaid $10,000

   SCAMMERS!!!

   Quoted 3k for 2bed/2ba house to be moved. Paid $1,100 deposit. Changed quote to $10k outside of refund window. Refuses to refund deposit! Tried many times to talk to someone, supervisor is never available. They will not answer emails nor return calls! SCAM!!!!

4. Y

   Yingying T.

   Source: MoveAdvisor · San Diego, CA to Seattle, WA

   5 May 20233-bedroomPaid $10,000

   Scam. DO NOT USE!

   They took $5,000 of supposedly total cost of moving but did not pay the movers/workers who came by to pick up my things. The movers asked for about $2500 at pick up and another $2500 before they were willing to release our goods. I have reported them to DOT and they are being investigated. The owners are Gregory Kitzen and Joshua Gibbs but people who called are Zachary and Frederick, may be fake names. I made a total payment of about $10K and found out a quarter of our things are broken, chipped, lost and the insurance company said they did not pay for the $10K damage claim insurance they said I had covered.

5. T

   Tyler T.

   Source: MoveAdvisor · Dallas, TX to Charlotte, NC

   29 Apr 20232-bedroomPaid $1,100

   Scam

   They will make u pay up front. My move is not until 2 months out, they make u pay a deposit, which they said can be refunded within 7 days. Called on the 5th day, horrible customer service, argued on the phone and i felt like i was harassed. No attempt to resolve the issue and to think they dont even own the trucks. Please avoid at all cost!!!!

6. S

   Stephanie T.

   Source: MoveAdvisor · Pompano Beach, FL to Las Vegas, NV

   21 Apr 20231-bedroomPaid $2,300

   SCAM!! ?DO NOT USE!!!!? FRAUD ?

   This company is a scam. They are a BROKER. THEY DO NOT MOVE YOUR STUFF, even though they say they are the company that does. They will tell you that you get your OWN truck but you don’t. You will tell them what you have, they will give you a dollar amount on what it will be to move what you told them you have, and you will pay the deposit (with Only Vans). Once whatever other company they send you shows up, you will not only realize that you do not have a whole truck to yourself, but they will tell you that you will need more space and charge you thousands more. You can refuse, but they will keep your large deposit. As of today, I have no idea where my property is, nor do I know if I’ll ever see it again. Only Vans is literally telling me I’ll never get my things unless I pay them more money then what I was quoted. I have to give it to the owners of this company as well as the partner moving companies they work with that they end up sending you….they have a good scheme going. They are very slick and smart with how they are scamming and taking advantage of people in vulnerable situations. Pay attention to all of the reviews…these customers aren’t lying.

7. E

   Emma L.

   Source: MoveAdvisor · Wisconsin Dells, WI

   20 Apr 20232-bedroomPaid $2,500

   HORRIBLE!!! Scammers!!!!

   Awful. They won’t call you back. They won’t let you talk to anyone. They just hang up! Took our deposit and won’t give it back even when we canceled it! They lie about the services and ask you to upgrade for more money.

8. I

   Ioan J.

   Source: MoveAdvisor · Erie, MI to Dunnellon, FL

   13 Apr 20234-bedroomPaid $8,000

   My Experience with Only Vans

   This was the worst decision on my entire live to hire this Company for my long distance moving!!! This was a pure catastrophe wasting money and time! Everything what they said was a lie. My advise Do not hire this company!!!

9. L

   Linda N.

   Source: MoveAdvisor · Odessa, TX to Sierra Vista, AZ

   23 Mar 2023Partial movePaid $6,500

   Scammers

   They will scam you out of money, won't show up when they say, demand that you get more space, and will not listen to your wants and needs. They scammed us out of $2,500(deposit) If they can do this to a disabled veteran, they will do this to you too!

10. B

    Brittany W.

    Source: MoveAdvisor · Easton, PA to Bradenton Beach, FL

    3 Mar 20231-bedroomPaid $2,500

    NEGATIVE 5 starts. Terrible. DO NOT HIRE. SCAM COMPANY

    This company is a huge scam. I told my mother from the start. It's been 6 days and my elderly mothers stuff has yet to arrive. Shes been sitting in her empty condo. They tried charging her more at pick up after being promised by the "owner" Jim and Ryan that this wouldnt happen. Every bad review you see is correct. Terrible Company. Do NOT USE. I repeat DO NOT USE. This company and whoever the hell they hire is a scam. They take advantage of the elderly & think they can get away with it. DO NOT HIRE. They wont answer your calls. They wont be honest. They have terrible communication between the "staff". If you need to get a hold of anyone I recommend pressing 3 to pretend your are getting a quote because thats the only way I could get in touch with anyone. I had to pretend to be my mother on multiple occasions because they weren't getting back to her and giving her the run around on top of charging her more. When I asked Ryan about the bad reviews he had every excuse in the book as why the lady's stuff was delayed. His excuse was weather. Well my mother made the trip from PA to FL without any issues & beat the moving company there. Just go with Uhal or a name you trust people. Don't just book this company to save money. You get what you pay for.