Points West Moving

Reviews

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1. R

   Ronaye D.

   Source: MoveAdvisor · Penticton, BC to Maple Ridge, BC

   2 Apr 20222-bedroomPaid C$3,300

   Move from OK to the Coast

   Moved from the Okanagan to Maple Ridge. The movers were friendly and worked hard. They were respectful to me and to each other. Smon and Chad were prompt and communicated with ETAs throughout the trip. Care was taken with all items . They even attached my bed to the frame. Thank you Simon and Chad and Paton for a making a hard move easier! Well Done.!

2. D

   Dave R.

   Source: MoveAdvisor · Kelowna, BC to Vancouver, BC

   29 Jul 20263-bedroomPaid C$10,632

   Points West Moving – Please read this if you are considering using the

   I contracted Points West Moving Ltd. to pack, move, store, and subsequently deliver my household furniture. When my furniture was picked up, it had only been used sparingly and was in like-new condition. When it was delivered after storage, one chair had been severely damaged. In addition, my two hide-a-bed sofas, mattress, and box spring were contaminated with mouse feces and urine, and a live mouse was found inside one of the hide-a-bed sofas. During the delivery process, mouse feces were also spread throughout my home. When I brought these issues to Points West Moving's attention, I was advised that they had provided their services "satisfactorily." This was my unfortunate personal experience. Based on what occurred, I would never use this company's services again. I encourage anyone considering using Points West Moving to consider my experience when deciding whether to use their moving and storage services

3. A

   Annette R.

   Source: MoveAdvisor · Summerland, BC to Chilliwack, BC

   9 Dec 20254+ bedroomPaid C$944,500

   The worst ever experience

   If you are thinking of hiring Points West for your Next Move “Don’t Do It” our move could NOT have been worse. We Had unqualified movers, one was his first day on the job, another had been fired from a previous moving company We had a cupboard laying in pieces before it ever left our premises, half of furniture was not wrapped or covered, several pieces of furniture were broken, including a solid oak dining room chair and three of the four legs of a pedestal table, many items were scratched & chipped. Limited edition pictures were scratched because they were all placed in one box & not wrapped, there was water damage on some furniture because it was raining when they reached their destination in Chilliwack and only some items were covered. The furniture and boxes were placed in such a disorderly manner that it took us weeks to sort things out and we are still not finished??? And the list goes on When I sent several e mails to Dennis I was sent back a short e mail saying I had 7 days to file for a claim, they had only Professional movers that had been with them for at least four years and crews that had been with them for 4 - 15 years all lies and that we Hadn’t taken out private moving insurance so we would have to go threw our house insurance. Bottom line we paid Nearly $10.000.00 For this NIGHTMARE What would you do??? I will try to sent pictures but last time I tried to send this review I lost everything??

4. N

   Nora P.

   Source: MoveAdvisor · Kelowna, BC to Calgary, AB

   2 Jan 20242-bedroomPaid C$6,050

   Kelowna to Calgary Move

   My move from Kelowna to Calgary was the worst move I've ever made. My belongings were stored by Points West until we purchased in Calgary. Mice got into my boxes and chewed a lamp shade, a quilt etc. They also left droppings in the boxes. The furniture wasn't wrapped correctly so there was damage to the top of dressers and to my teak dining table. When I tried to make a claim I didn't receive a response for weeks, then the answer was I should have made my claim earlier. Dennis also referred my to a clause in the contract indicating that lost pictures (Bateman, 2 Peter Snyder and Lynn Gregson) should be claimed on my house insurance. I was unable to claim on my house insurance because they required an appraisal and for the prints to be listed separately. Dennis gave me the impression my belongings would be kept separately in the warehouse. I don't feel that was the case. The truck driver arrived at the wrong address when they delivered my belongings to Calgary even though I had emailed with our Calgary address. I would not recommend this moving company. This was a very costly move considering all the damage to my belongings.

5. A

   Alan B.

   Source: MoveAdvisor · West Kelowna, BC to Calgary, AB

   4 Dec 20233-bedroomPaid C$7,200

   Not a good moving experience from West Kelowna to Calgary

   While Dennis was very nice, our total moving experience was not good. The packers seemed inexperience as items were poorly packed in poorly labeled or not labelled boxes. One bathroom closet was completely missed as well as other items left behind. Several items broken, hardwood floor scratched as witnessed by driver. Arrival in Calgary was late (elevator booked for 4 hours) and only 3 men to unload. One was very rude to other condo owners wanting to use elevator and the other smelled strongly of alcohol. We tried to claim for damage but were told we had only one week to submit a claim, and company not responsible if they did not unpack! We wanted to support a local company but cannot recommend this company. Suggest reading the fine print before hiring these people. They are overpriced for the service we received

6. L

   Livia W.

   Source: MoveAdvisor

   14 Sep 20233-bedroomPaid C$6,300

   Points West Moving- Kelowna deserves a rating of -10

   Dennis Gregorie (manager/owner) does not stand by what he says and promises. There were 3 movers that showed up to move a 3 bedroom house. Movers left personal garbage all over the house and garage, my husband and I had to dispose of it.The movers are extremely careless with our belongings. They broke 3 items of furniture and didn’t say anything , we brought it up and Simon was not interested to do anything about it. The truck that Dennis sent was not able to take all of our belongings despite the fact that this move cost us an extra 1,600 to rent U-Haul and take all garage and outside items because they refused to move them with our household. When I phoned Dennis to tell him that this is unexceptable, we needed all of our items to go to Alberta, he told me to “get over it” , hung up on me and blocked my number. If you value your hard earned money and belongings DO NOT HIRE POINTS WEST MOVING.

7. S

   Sandi W.

   Source: MoveAdvisor · Coaldale, AB

   28 May 20233-bedroomPaid C$10,000

   Moved from Blind Bay to Coaldale

   This was our worst move ever. Dennis seemed trustworthy & reliable but proved he was not. We were quoted $9,000.00 but the bill was $1,000.00 more when the semi arrived at our new home. Jeff reduced this amount by $500.00 so we were only cheated out of $500.00! The driver told us this happens all the time. They were 2 days late as Dennis forgot to book the delivery. Our goods were stored in the trailer for 6 weeks. The trailer leaked so there was a lot of water damage, along with a dead mouse & mould. We made a reasonable claim for all the damaged furniture, 14 days after the move but were denied as apparently you only have 7 days to do this. It was impossible for us to meet this time line because the boxes were all wet & we had to clean most items as they were unpacked. We were also never told that there was a $5,000.00 deductible. We are extremely disappointed int he whole process.

8. J

   Jack T.

   Source: MoveAdvisor · Kelowna, BC to Prince George, BC

   5 Mar 20224-bedroomPaid C$100

   Terrible moving company

   We have moved through transfers approximately 17 times. We have never dealt with such an unprofessional moving company. We used this company out of desperation. All the well known and companies were not available for our dates. The rate was cheap and they say you get what you pay for. Not the case in this situation. We didn`t even get what we paid for. The owner/manager Dennis appraised the move and gave us a quote. I had read the reviews and was nervous about even using the company but Dennis and his helper Jeff assured me it would be a good and seamless experience. Trailer supplied was 48 feet not 53 feet as required for a 24,000 lbs move. Left approximately $2,000 worth of items behind. No room in trailer. 2 recently purchased portable A/C units. $385. Per unit. 2 dog kennels. Have had to purchase one at our new location. $120.00. Garage storage shelving. $500. Value. Rolls of clear and black plastic. $250 roll of ground cover. Left 3 propane tanks and 3 gas containers. We were bringing them in our rented trailer but mover required 80% that room for items they couldn`t fit in moving trailer. Boxes packed too heavy. Need hand cart to move them around. Filled garment boxes with heavy shop tools instead of 2 cube boxes. 50% of the boxes were not marked to show contents. Brought this to the attention of the packer and he told me why is that a problem. You have to open them all when you unpack anyway. Legs missing for patio furniture table. Taken apart by movers at top of our driveway. Either left in packing blankets or left on street where the table was taken apart. Patio furniture is now incomplete. Lost special pin that holds basketball stand together. Hole punctured through from back of framed painted. This was packed by the company owner. 2 remotes missing for master bedroom TV system. Remote for sound bar with cables and wiring. I disassembled unit and put all components together so this wouldn`t happen. Have sound bar remote but main T.V. and cable box remotes missing. Could be in garage unmarked box that we haven`t unpacked yet. Broke cast iron leg off garden bench. Called and left a message the day our belongings were being delivered. No one called back. Jeff`s voice on recording. Made a list of issues to be given to Dennis. Never heard back. Have called Simon (driver) at least 5 times and left messages. Wanting to know if they found the missing pieces for our patio furniture when the folded the moving blankets. No call back. Brought deck umbrella`s but left bases and pole extensions. Left their personal garbage all over the place. Food containers and partially consumed drinks. Wonderful to have 8 or more people packing but no way we could make sure they were packing or leaving items upon our request. Tell one person but he didn`t convey to other workers. They had to stop before delivering our contents to fix 3 flat tires on their trailer. I have since sent an email to Dennis listing all the issues we had and asked him to call me. He emailed response: Please refer to item 11 on the reverse of your bill of lading. All claims must be made within 7 days after delivery. I made a claim before the packers had even left the property the day they made the delivery. There is no recourse with a company like this. I can only hope that people do see this review and have an alternate mover to hire.

9. H

   Holly D.

   Source: MoveAdvisor · Calgary, AB

   4 Feb 20223-bedroomPaid C$6,400

   Move from North Shuswap to Calgary

   We are extremely disappointed with Points West Moving, in particular Dennis Gregoire who came out to give us a quote and Simon who drove the truck. Simon showed up late with only2 other men to help with a truck that he said was too small (Dennis underestimated the size needed) and did not finish loading until 10:30 pm. A custom stair nosing was broken off which Dennis said to have repaired and he would pay for and later refusedto ($362.00). Dennis told us they were fully insured for all damage. We also had 3 end tables with legs broken off, a plant stand with legs broken off, damage to our stationary bike, glass on a picture broken, puzzle board damaged and various other items scratched and damaged. When Simon took final payment he took pictures of all the damages and said he would pass them on to be looked after. A week later when I had heard nothing I began to make phone calls to find out what would be done only to find out NOTHING would be repaired or reimbursed for. We feel that we were lied to until final payment was made.

10. T

    Tracy W.

    Source: MoveAdvisor

    25 Aug 20214-bedroomPaid C$4,500

    Moving from Kamloops to Sorrento

    Hiring Points West was my mistake! Worst customer service, lots of items missing after we moved . Didn’t notice some of them until 2-3 weeks later.( unpacking takes time) no response. Told Points West I was contacting the Ombudsman & Better Business Bureau. The paid for 1/2 the price of a broken 55 inch TV, replaced a large mirror( that was missing) weird how they new exactly where to buy it) but never replaced 3 large patio umbrellas,& pool Items!