29 Jul 2026 · MoveAdvisor
1.0 out of 51.0
I contracted Points West Moving Ltd. to pack, move, store, and subsequently deliver my household furniture.
When my furniture was picked up, it had only been used sparingly and was in like-new condition. When it was delivered after storage, one chair had been severely damaged. In addition, my two hide-a-bed sofas, mattress, and box spring were contaminated with mouse feces and urine, and a live mouse was found inside one of the hide-a-bed sofas. During the delivery process, mouse feces were also spread throughout my home.
When I brought these issues to Points West Moving's attention, I was advised that they had provided their services "satisfactorily."
This was my unfortunate personal experience. Based on what occurred, I would never use this company's services again. I encourage anyone considering using Points West Moving to consider my experience when deciding whether to use their moving and storage services
Read more