Preferred Relocation

Reviews

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1. P

   Pam

   Source: MoveAdvisor

   11 Aug 2015Paid $10,000

   Moving.

   They were late picking up and late delivery, they took a large desk apart and refused to reassemble it, not what they told me at pick up. they taped the doors shut and ruined the finish , broke the bolts  off in the side panels. they were very rude about putting our items in the correct room . They were in such a hurry to get out of here they didn't unwrap the mirrors , left in the garage still wrapped in their blankets. the estimate went from  $5,400.0 to  $10,000 at delivery. I would not recommend this company to anyone !

2. K

   Kes

   Source: MoveAdvisor

   26 Jan 2015Paid $12

   Horrible Moving Comapny.

   This company is a joke! They damage items, don't deliver in the time frame promised and are just flat out liars! Do not trust this company with any of your belongings. Their trucks are trash, trailers are horrible and overall employees stink! They make promises and don't follow up. I had to get the sheriff involved just to get our goods unloaded. We learned our lesson that you get what you pay for and this company is the worst company I have ever dealt with! Stay away.

3. G

   Giovanna

   Source: MoveAdvisor

   12 Oct 2014Paid $1,400

   Highly Disatisfied.

   I am extremely dissatisfied with my service. I have been waiting a week for my belongings. They were supposed to be picked up on Sunday the 5th and they were delayed twice With no communication of what was going on or why my move was being delayed. I even spoke to someone in customer service who covered the phone to put me 'on hold' and proceeded to yell at someone , repeatedly using profanity (the F word specifically)about my situation and me calling to another person on the other end. I don't think he realized that I could hear him. I hung up , so upset and offened. I tried again until I got someone different. Frequent calls/emails to customer service ended with "we will call you back" and no call backs. Picked up tuesday with $100 off service for inconvenience. Then my estimated cost jumped from 1000 to 1700. I stated that I signed an estimate that states I would not pay more than what was listed, Mover tells me I had a sofa that was not listed on the estimate when I told them I had 2 sofas. And this error on my estimate was mistaken. We could not pay the amount and so they said they would wait until Saturday after payday to deliver my things. Saturday came and went, and not even a courtesy call to me on delivery status. I called off work - my brand new job - to be present for my delivery. When I called customer service because the mover would not return my call, she stated I was scheduled for delivery Sunday. She said she would contact my mover and call me back. Never did. I still have not recieved a call from the movers and I'm not sure when I will recieve my things.   .

4. C

   Connie

   Source: MoveAdvisor

   25 Sep 2014Paid $5,000

   Don't Use Thuis Company.

   First off I was given a quote of 1 price and when the 2 young men had packed everything in the truck I was charged double. Over $5000.00. The 2 young men that came to pack was very careful with my item and packed it in the truck nicely. But it was DOWNHILL after that. With the way they packed I figured everyone in the company would be like that. They had to unpack that truck unto another truck to get it to SC. I guess me not being therre to watch  them the next set of guys didn't care what they did to my things. 5 to 6 days later I get a call from the guy deliveriing it. When he got here after 3 or 4 calls later saying he was going to be late. Another truck and car pulls up with the moving truck to unload. I watch as they unloaded my thing just to watch them drop my wood file cabinet, mower and a few other things. So now I have a broken file cabinet, mower, recliner, lamp, and other things and missing a wood book shelf and some other bins and boxes. My grill is bent and twisted. When I called to complain I was told to go to website and download a items list and take pics. I guess from me watching the first 2 guys and the way they were I felt I wouldn't need the more costly insurance. I thought my things were in good hands. Boy was I wrong. They even dropped a small refrigerator I had bought for my dads room and broke it. I was told once I submitted my list there would be NO changing it. So some of the items mentioned was not on their list. I am heartbroken from the way these people operate. Some of these items I had just gotten for christmas. They DON"T CARE for your thing. I submitted my item and they only offered $150.00 after months of waiting and argueing with them that my stuff was worth more and I had watched their guys just drop things and break them.  I couldn't take it anymore and just took the 150. My advice to whomever is reading this. DO NOT HIRE THESE PEOPLE. You will be sorry unless you have the money for the expensive insurance PLEASE Stay Away from this Company. If you are told you have to use them from a secondary Co..tell them hell NO and stop your contract with that CO. PLEASE>>>PLEASE>>> STAY AWAY FROM THIS COMPANY> Preferred Relocation Interstate Moving Company will rip you off and break your things.      .

5. A

   Amber

   Source: MoveAdvisor

   14 Oct 2013Paid $2,700

   Don't move with them!! Save the trouble.

   First off my move has not been completed yet. I went through MovingAPT and they subcontracted it out to preferred relocation. After placing my down payment with movingAPT, a company calls me and says they are not good but it was too late I would lose my $. So preferred location came to move me. Shannon, from preferred relocation, had a verbal contract that Monday 9/30 would be my delivery time. She must of forgot that she had said that and said no we have, by law 21 BUSINESS days to delivery our stuff. As the movers were there, they continue to add on charges, for more stuff and moving equipment etc. Was charged almost $700 more than quoted. The movers were shady. I should have know when they asked about one of my neighbors. But my hands were tied. I started my job on Monday and didn't have time or extra $ to find another company. So as I sit here in Florida with still NO answers on when my shipment will arrive, I question myself if my stuff isn't truly stolen. Shannon says she is an advocate for me, but yet I haven't heard from her in days and still will not pick up her phone. Josh Grillo her boss will not return any of my calls but did respond to via text message promising my delivery last Wednesday. I have had three different delivery dates and they have all gone and passes with no delivery. Shannon assured me last week that it was enroute to Florida as we spoke that wed but then called me late Friday to tell me it wasn't and she has the key to the lock. Please save yourself the heartache and headache and please go with a great company. Police reports have been filed and the bbb has been contacted. So frustrated at this point. I just hope my stuff arrives and is not stolen or broken.

6. D

   Don

   Source: MoveAdvisor

   8 Oct 2013Paid $12,000

   Lots of damage and losses.

   Our pre-move contacts with the company were very good and we believed that we were dealing with a solid reputable company. What we didn't realize is that virtually all of the moving companies hire "temp" personnel to load and unload the trucks and most also contract with truckers for the actual transfer.  The upshot of this is that there are 4 different groups of people involved in a move: The moving company that we contracted with, the crew that loaded the truck, the trucking company, and the crew that unloaded the truck. Everything seemed to go well during the loading process but when the truck was unloaded 7 days later, there was significant damage and 2 lost items.  One lost item was the glass top of a living room table that was most likely broken during loading - value: approx. $1100 (from the estimates we have gotten to replace it).  The other item that was lost was a valuable solid bronze sculpture weighing around 100 lbs. and appraised at $18,000. There were also a dozen or so furniture items that were damaged.  Most are scratches (not minor ones!) and large dents.  A large executive desk had 2 broken panels and a drawer whose bottom was crushed and destroyed. When we contacted the moving company they were very apologetic and said they would make things right but as time went on, they suddenly became unresponsive and have remained so. We were encouraged to file a Police report on the missing items which we did.  The initial report was filed at the destination location since that is where the theft was discovered but they quickly decided that the theft probably occurred at the loading end (which we agreed with) and they transferred the case to the city in which the loading occurred. Speaking with the detective in charge of the case at the loading end, he basically told us that this sort of situation is not unusual during moves and there was very little that could be done about it given that 4 different parties in 4 locations were involved and there is no way of knowing where the theft occurred. We are now talking with our home owner's insurance company about the loss and it appears that they will cover the losses (at least for the 2 stolen/broken items), minus our $1000 deductable of course. Overall this move has been very stressful, frustrating, and time consuming.  I hope to never have to go through something like this again. One other item - The cost of the move increased significantly from the estimate to the actual move.  This is another case of everyone pointing fingers at everyone else.  The items to be moved actually decreased between the time of the estimate and the move when we decided not to move 2 whole rooms of furniture.  The original estimate was made via an in-person visit to our home rather than just an emailed inventory list that many movers use.  .

7. S

   Staci P.

   Source: MoveAdvisor

   12 Aug 2013Paid $2,000

   Preferred Relocations, inc.

   Company stated it was going to cost 2,400 dollars to move my furniture from CA to FL. I over estimated all items and boxes on phone. They arrived packed up all my furniture dropping my things (file cabinet) and then stated a price $600 more then stated on phone. We payed because they had my furniture hostage. He did take the price down to 2,900 after an hour of stating how I over estimated items on the phone. It should of been lower not higher than the quoted price. He stated our furniture would arrive between 7 and 18 days. They all stated on the phone that it will be there by within 18 days no problem. 35 days later and numerous calls which most went unanswered we received our furniture. The guy shows up at 9pm to drop off furniture with no help. I had very expenses items to move. Alex and Eddie stated that we would receive $30 a day for any day after day 21st. The driver knew nothing about it. Again the furniture was held hostage on the truck until we paid the balance in full. He couldn't even get a hold of a manager on the phone. I said I want to make sure my things are fine before I pay in full. He refused. We felt backed into the wall because we needed our things. We payed the money but wrote down on inventory sheet about the refund that was due to us which the driver signed. When we got our furniture everything looked great at first than I was so upset. We still haven't finish unpacking (finished dropping off furniture at 1am in the morning last night). However, my $5,000 baby grand piano doesn't work (chip on the side, keys stick and metal plate to pedal is broke). There was water damage on my curio on the bottom and the wood is flaking off. My hutch is cracked on left side top and bottom. It looked like they dragged it on its side. My wall unit is chipped. My monitor is broken, water damage to a few boxes, statue cracked and a missing lamp. Not sure what else I'm going to find today when I unpack. I'm very dissatisfied with this company and its service. Do not use there services. I didn't listen to the reviews and decided to use the company because they assured me they don't subcontract out and where a family business. They did subcontract out and all the reviews where true. I should of listened. Hope you do.

8. T

   Tom

   Source: MoveAdvisor

   21 Jul 2013Paid $4,000

   You will get robbed.

   We explained from the get go that our belongings were bulky but not heavy, they didn't allow enough room on the truck for it. They were late for pick up. They added more onto the price saying we go by size not weight (our weight came in just over estimate). They loaded the truck by just throwing the stuff in (I could have packed much more myself). After loading the truck they asked for more money AND A TIP! At this point we were told they could unload but we would lose the 50% we put down. We had no choice. They arrived at the unload location and would not let us see the furniture until we finished paying in cash. From the start of unloading everything they pulled from the truck was in a different spot from where it had been loaded. Almost every piece was damaged, so much so that we stopped letting them take it into the home so we could get pictures (they were also banging into the walls with our things). All-in-all there is over $10,000 in damaged and missing items. The insurance has offered $74. To date we have spent over $500 to have a place sit in our home. It will take years to replace all the damaged and missing items. I should note that we packed as much stuff in our little trailer as they did in their big truck and arrived at our location with only 1 damaged piece at a replacement cost of $25. This company or maybe just this one very and I do mean very rude driver was very inconsiderate. This company was hired by neibors relocation services will not help with the paperwork or damages and losses suffered durring the move, they say we need to deal with the moveing company. We have lots of pics of the furniture and the packing job they did. Do yourself a favor and avoid this company.

9. M

   Marc R.

   Source: MoveAdvisor

   17 Jul 2013Paid $12,100

   Don't use this company! Beware.

   We recieved a a visual moving quote from Marc at All purpose movers in Lowel MA. We were informed that he was owner of company moving cross country. !st sign should have been him picking up a $1,700.00 deposit and cashing it same day. We were promised All purpose would provide 6 men and two trucks at no additional charge. Day of Move Preferred moving shows up 4 hours late and arrives with 5 men 1 truck and a container located several blocks away. Once all items were loaded on container the price more then doubled. Drivers on both side always say thay are just drivers and don't make the rules but there is no one ever at the office to speak with regarding any issues. Our move was promised in 7-10 days. 18 days later it arrives and two guys arrive to unload our belongings. it took two days to unload. We have extensive damage to our furniture. This experience was the worst moving experience ever and have moved cross country before. Do not use this company.  .

10. C

    Charles W.

    Source: MoveAdvisor

    11 Nov 2012Paid $2,000

    Horrible expierence.

    I used budget vanlines to set up my move and they hired preferred rolocation. First off at pick up they were 3.5 hours late with no communication. The guys who picked up were horrible. One of the movers was more worried about wether or not my fiance was wearing victoria secret perfume and flexing what little muscles he had then taking care of my stuff. His b.o. was so bad we had to go out side. After the truck was loaded I found out it was going to cost me $600 more then my quote and no insurance is offered. After the paperwork was signed they started asking for a tip over and over again. I went into my house to get my wallet and was amazed at the mess they left in my living room. All of the garbage from there packing material was left in the middle of my floor. I went back out and had ask them if it was common practice to leave there garbage behind & one of the chuckled like it was funny. I then asked them to pick it up and take it with them and they kinda looked at me like I was crazy. My stuff was supposed to be stored at there facility from 09/22/12 until around 11/01/12. The communication w/ the company is horribe. I had to call budget to get them on the phone. I called mid october to set up delivery on 10/29/12. I was assured it would not be a problem and they would call me back the next week to confirm. Ofcorse no call back so I call budget again to get them on the phone and now they can't deliver untill the following week. So then hurricane sandy hits! now I can't get ahold of them,  either can budget during the entire week of expected delivery. Then on 11/03/12 I get a phone call from a truck driver saying he will be here tomorrow. SWEET! They were early on 11/4 for delivery but played the we can't get our truck into the community game. Well the shuttle fee is $700 but we will do it for $400. B.S. I rented a uhaul and did it for $54. the delivery guys were very polite. During initial inventory by us unloading from the moving truck to the uhaul we had 5 boxes missisng and noticable damaged boxesw and items. Items that were packaged when they left my home but upon delivery were not. Due to the issues the movers rode to my new home with me in the uhual to reinventory and remove there furniture and t.v. packaging. Every single piece of firniture was broke scratched, and the entertainment center was water damaged! Numerous boxes were crushed, some you could tell had been wet and the driver did the inventory and wouldn't you know it was all there. The large framed artwork I was charged extra for was no longer package and the frames broken apart and the glass shattered. Upon contacting budget because they hired them I was informed that its not there responsibility to handle this its the company they hired. Ok so get them on the phone, ptreferred relocation (eric) gives me the number to the 3rd party claims the use (AnthemClaims in A.Z.) who by the wy has worse reviews the P.R. I was told it will take upto 90 days for this to process once they recieve all of the info they need. Ok so I filed a police report for the missing items and called the booking agent at budget to see what could be done. She was going to a supervisor in custoer service to get this takin care of ASAP . Yea right guess who else stopped returning myphone calls. So in the end I payed around $2500 to have budget hire a moving company to destroy all of my belongings and then drop it off to me here in Florida. Oh and also budget quotes you by weight and the company bills you by space that's why it cost more at pickup. Do yourself a favor and move your own stuff if you value it.